National Car Rental

Reviews

• TC

  Todd Clark

  4 days ago
  1.0
  Post returning my vehicle and receiving my receipt I was contacted by the LAX National staff that my keys were not in the car and that I would be charged $250 dollars for towing and key replacement. I let the representative know that I did not have the set of keys on my person, because I had explicitly removed the keys from my pocket and placed them in the car after retreiving my luggage from the trunk. Without a way confirm this, video or otherwise, it appears I don't have any recourse in the matter. I did my part in returning the vehicle, as I have many times before. I would suggest that National take a closer look at their return check-in process and confirm that a key is present before the transaction can be closed. Additionally, the LAX rental car return center is fairly new. I am surprised that there aren't any cameras for safety sake, much less to confirm that I placed my keys in the car before departing.
• IZ

  Ian Zlotnik

  Aug 28, 2026
  5.0
  This was my first time renting with National, and thanks to Colby, it definitely won’t be my last. I was in LA for a business trip, and Colby went above and beyond to make sure I had a great experience from the start. He was incredibly friendly, professional, and helpful, and took the time to make sure I was taken care of and had a vehicle I was genuinely excited about. As a first-time National customer, I couldn’t have asked for a better introduction to the company. There are plenty of choices when renting a car, especially when traveling for work, and an experience like this is what earns a repeat customer. Colby is an outstanding manager and a tremendous representative of National. I’ll absolutely be choosing National again because of the experience he provided. Thank you, Colby!
• ME

  Michael Ebert

  Aug 23, 2026
  3.0
  I travel to LAX often, which was the case last week. Normally things go ok for the most part, but this last trip was different. When I left the airport to catch bus to the rental ramp, I noticed there was A LOT of people waiting for the buses. After standing and waiting 45 minutes, I learn that most of the people there were waiting for the National bus. In the time I was there, only 1 National bus came by, and it was already full. The driver only let 4 people on. The rest of us were told to wait for the next bus, which never came. I ended up jumping on a competitors bus to get to the rental ramp. The other rental company buses were coming thru just fine, but not national. It felt like they only had a couple drivers because there were no buses waiting at the rental ramp. Also, when I dropped my vehicle off, I had stopped on my drive in and filled the fuel. When I got my invoice, I was charged $7.00 for fuel, and the price was $8.13 per gallon. This shows I had a full tank, but had used a bit to drive to the ramp. Unless National starts putting fuel stations at the ramp, how do you expect to provide a full tank when you drop it off? It would not be so bad but National charges almost double the price per gallon. So how full does it have to be to be considered "brought back full"? Not happy about the over-the-top charge.
• MM

  Michelle M

  Aug 19, 2026
  1.0
  The shuttle bus driver who picked us up at LAX, stood in front of the doors and yelled at everyone for over 10 minutes. We waited 20 minutes for one National shuttle bus to arrive. This lady begins screaming at a man who politely asked her to stand to the side so he could get on: "OH I'M SORRY...ARE YOU IM A HURRY?!" and waves her hands and head around aggressively. She continues yelling, "NOT EVERYONE IS GETTING ON THIS BUS! I NEED 2 PEOPLE." No one raises their hands. I tell her I have 3 in my group, 3 times, and hold up 3 fingers. I'm 1 ft. away from her and she ignores me. Another woman says, "We have 3," and the bus driver tells her to go ahead. The only difference was the other woman was the same race as the bus driver and apparently, that's all that mattered. If you were white, you were getting screamed at, belittled, and ignored. I got fed up and told her we were getting on. She starts yelling at me, "Well you can not ride on this bus! How about that?!" I put my suitcase in the storage area and sat down. The bus is only about 60% full, with lots of seats and storage. My kids followed me. The driver 'allows' roughly 6-8 more people on, very selectively. I'll let you guess what the common thread was. The bus driver sits down to drive and begins yelling and speaking to herself..."This is my F*&$ING BUS! I GET TO CHOOSE! YOU BETTER WATCH YOUR F$%&*ING MOUTH!" and so on, for the next 10 minutes. My daughter kept looking at me, scared, and whispered, "She's getting too close to other cars!" I told her to not worry and not even 10 seconds later, we hear a BUMP of the front of the shuttle bus hitting the shuttle bus in front of us. We are about a half of a mile away from the rental car building. The bus driver waved her hand up in acknowledgement to the bus driver in front of her, who was visibly upset. The bus driver screams, "GET OUT!" Everyone on the bus looks around, confused, because we are still on a road and far away. "I SAID GET OFF, THIS IS THE STOP!" The driver did not have her name posted on the placard, probably wise because she is definitely getting away with fireable behaviors on the job. This took place on August 12th, 2026, between 4pm-5pm at LAX near the Delta terminal. I've never been treated so horribly by any National employee, or anyone else for that matter. I took a photo of the bus number and that's all I could get before walking a half of a mile with suitcases to the car rental building. You'll see it's parked in a fire zone.
• AW

  Aaron Walcott

  Aug 14, 2026
  2.0
  Returning customers beware. The company moved to a different location and the signage at the new location is lacking. Also, the shuttle bus no longer drops you off just an escalator ride away from the agent. It's a few hundred yards to get there which was challenging for me given mobility issues (or if trying to carry a lot of stuff). Also, there was only one checkout lane open and there appeared to be some sort of computer issue. There was no communication from the checkout attendants, you just have reverse out and go to new lanes depending on which one might be working. When returning the car, you have to go to the 3rd floor and the ramp is on the left and hidden by the employee ramp. Also, it's the first left, not the 3rd. I only saw the signs saying "National" after I had already driven by. Lastly, there was also a lot of confusion on which car I could take. The reservation attendant said to take "any car on the left" after the elevators. There were very nice cars that didn't fit my expectation so had to track someone down to confirm what car I could take. The ones my reservation was valid for ware intermingled with other cars that weren't. I was told to guess on if the vehicle seats 5 or 7 people and only take one if it seats 5. Good luck.

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