National Car Rental

Reviews

• RH

  Raymond Hou

  1 day ago
  1.0
  Unexplained $200+ Charge and Terrible Customer Service I am extremely disappointed with National Car Rental. I rented a car for one day in July through Expedia using my credit card points. I had already paid for insurance at the time of the rental. However, approximately three months later, National charged my credit card an additional $200+ for something described as “protection,” without providing a clear explanation. I have called customer service three times, and the issue is still unresolved. First call: I was told the charge came from the rental location and that the location would call me back. No one followed up. Second call: We had to call again ourselves. This time, we were told the charge came from Expedia and were instructed to contact Expedia. However, Expedia confirmed that they had not charged me this amount. Third call: Customer service told us they did not know what the charge was for and needed to investigate. How can a company charge a customer over $200 and, three months later, still be unable to explain what the charge is for or who is responsible for it? The most frustrating part is not just the unexpected charge, but the lack of accountability, inconsistent explanations, and the time wasted making repeated calls to resolve an issue that should never have been this difficult. I am requesting a clear written explanation of this charge and a full refund if National cannot provide valid documentation supporting it. Based on this experience, I cannot recommend National Car Rental. I expect better transparency, accountability, and customer service from a major rental company.
• JT

  Juliann Thompson

  3 days ago
  5.0
  Smoothest and easiest car rental experience I've had, maybe ever. Desk attendant at LAX was very friendly and gave us a free upgrade for waiting. Attendant in the garage was also very nice and the car was exactly what we needed and got great gas mileage. Returned to a different location in Anaheim and the process was quick, easy, and convenient. I've rented a lot of cars from various companies over the years, and this was definitely the least stressful experience. Will be a repeat customer.
• SN

  S n

  Oct 6, 2026
  1.0
  These guys provide one of the worst customer service. The front desk person did not give my drivers license back while checking in, when I returned my car they told me they couldn’t locate my lost item. I got an email they found out within 2 hrs after that. Now they want me to pay to ship it. What a bad customer service. I would never ever get a car rental from nation or enterprise. I lost my driver’s license on sept 29th 2026, I filed the lost item by the end of the day Sept 29th 2026. I went back to return my car on Oct 3rd 2026 around 1:00 PM and I got email that my lost item found at 5:30 PM. Why the lost item was not found between Sept 29th until Oct 3rd. So you guys only looked when I came back to the location and asked during my car return. So what is the use of actually filing the lost and found item complaint online. I get several emails. I talk to different customer service folks the same thing. One person would say they will ship my lost item for free and then another person says they can’t. Get a grip. This location is badly mismanaged or may national car rental customer support itself is bad. It is frustrating.
• MT

  Matt Twombly

  Oct 5, 2026
  1.0
  I have been a National Emerald Club Member for 20 years. The lack of customer service, assistance, communication and extreme rudeness by the shuttle line attendant, and the shuttle drivers at LAX Rental Car facility around 10:00pm last night (10/4/2026) was the worst I've seen having flown to over 100 airports across the US. They were abrasive, condesending and giddy as they watched us anxuisly receive their permission to board the shuttle after they held a 2 minute conversation without opening the doors. Then they barked orders at customers and famlies trying to board and then unboard the shuttle, which by the way took over an hour, a whole 2 miles to the terminals. I don't think training is enough, you need to fire, and then rehire your entire shuttle staff and figure out how to rotate more shuttles/drivers because almost missing a flight because of your shuttle availability (even with bad traffic) is unacceptable. We stayed at the Westin across the street and were to and from the airport in 30 minutes each time. If they can do it, so can you.
• JL

  Jane Liang

  Sep 27, 2026
  3.0
  I reserved a Standard Elite SUV expecting to have a selection of vehicles available within that category. Instead, I was given a Genesis, which was larger than expected and less convenient for my needs. Although the vehicle was comfortable and functional, it was not the type of SUV I had anticipated receiving. The vehicle was also not very clean. The seatbelt had sticky cracker residue and stains on it, which was unpleasant and suggested that the vehicle had not been thoroughly cleaned before my rental. I was also told that the Genesis was the only vehicle available, even though I arrived around 10 AM. I understand that inventory can vary, but having only one option available so early in the day was disappointing, especially after reserving a specific vehicle category. Overall, the rental was usable, but the lack of choice, the mismatch between what I expected and what was provided, and the vehicle’s cleanliness made the experience fall short of my expectations.

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