Enterprise Rent-A-Car - LAX Airport

Reviews

• JA

  Jezzy Abebe

  Oct 7, 2026
  5.0
  Amazing service! Making reservations is incredibly easy. Due to personal reasons, I had to cancel my first reservation, and I was able to do so just two hours before the pickup time without any issues. I later rented a minivan for a three-day family trip and needed to extend the rental by one additional day because I wasn’t able to return the vehicle at the scheduled time. Once again, the process was extremely easy—I was able to extend my rental online without having to contact customer service. Overall, I had a great experience. The reservation and rental management process was simple, convenient, and hassle-free. Highly recommended!
• SN

  Satish Nair

  Oct 1, 2026
  5.0
  Our family made the booking thru Costco for Enterprise rental car for September 24th - September 28th The folks at the counter were welcoming and courteous, once reservation was confirmed and verified with our driving license and CC authorization, the personnel at the counter showed us a variety of clean vehicles to choose from based on our needs. Once we picked the car, it was given with a full tank of gasoline, and the car was clean inside. Check in was convenient as well as drop off with a full gas of tank was seamless. Overall we would if given the opportunity to visit LAX will rent from Enterprise. We may have left a souvenir in the rental, if the folks at LAX enterprise happen to locate a silver yeti coffee mug with lid in the rental it will be much appreciated if it is found and let us know how we can get it back, like the rental car we have found memories of the coffee mug. Thank you for the wonderful experience, I am sorry don't remember the names of folks who help make our journey seamless at the counter, picking the vehicle, and drop off. All the Best.
• LH

  Lori House

  Sep 30, 2026
  4.0
  The reason I'm not giving 5 stars is the difficulty I had getting to the car pickup area. I am disabled due to MS and I had researched the pickup process. I had read that the shuttle bus would drop me off right at Enterprise. I was not. I had a wheel chair from the plane and was taken right to the shuttle bus location. But then there was quite a long walk to the enterprise desk. I had pre-checked in and was trying to get to the actual car pickup area and that was another distance with an escalator. For me to get myself and a suitcase on an escalator is nearly impossible. Thankfully another customer saw my struggle and assisted me. It does seem like Enterprise and LAX have tried to streamline the pickup process but it is not handicap friendly at all. Other than that I was pleased with my car rental and found the enterprise employees to be helpful when I finally got to them.
• JM

  James McCrackin

  Sep 30, 2026
  4.0
  LAX Rental. Almost a seamless process. Except for finding "where" to find the shuttle to rental station. I followed terminal signs for transportation to outside with no further signs. I asked LAX staff where to find the rental shuttle. They answered "Purple Zone". I'm looking for curb/sidewalk markings (ie white or red zones). But no, it were pillars a few doors down, I found by following randon Rental Car shuttle. I was told to wait for specific Enterprise shuttle (while two Enterprise shuttles drove right past me). When I got on I asked if all shuttles went to the same general area...answered NO. Only to find out they all go to the same set of elevators. So I know for next time. Once found the process was even a little quicker and easier than expected. Returning was even quicker.
• PR

  Patricia Repetti

  Sep 17, 2026
  1.0
  I am extremely disappointed with how Enterprise handled my rental and, more importantly, the return of the vehicle. The vehicle was returned to Enterprise at the Las Vegas Airport location on Thursday at approximately 12:30 PM. Despite the vehicle having already been returned, I later received a Demand for Location of Overdue Vehicle stating that Enterprise did not have the vehicle and indicating that law enforcement could be contacted. Imagine receiving a notice suggesting that a rental vehicle could potentially be reported to law enforcement when the vehicle had already been returned to an Enterprise location. We called Enterprise multiple times and were repeatedly told that everything was in order. Then, somehow, Enterprise's records indicated that the vehicle was returned on a different date. I was told that an investigation was being conducted to determine what happened. As of September 17, 2026, I have received no results from that investigation, no satisfactory explanation, no Final Rental Receipt, and no written confirmation that the matter has been completely resolved and closed. This goes far beyond a minor customer-service inconvenience. When a company's internal failure to properly document the return of a vehicle results in a customer receiving a notice involving possible law-enforcement action, the company should treat the matter with the highest level of urgency. Instead, I have been left having to make repeated calls and request documentation simply to prove that a vehicle returned to Enterprise is no longer my responsibility. Verbal assurances that “everything is fine” are not enough after receiving a notice this serious. I expected Enterprise to immediately investigate the discrepancy, provide a clear written explanation, issue my Final Rental Receipt, and formally confirm that the rental and the entire matter were closed. I am still waiting. This has been an extremely stressful and unacceptable experience, and based on how this situation has been handled, I cannot recommend this location or the handling of this rental.

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