Enterprise Rent-A-Car - LAX Airport

Reviews

• DL

  Diane Lyons

  2 days ago
  5.0
  I had a really rough day traveling from New York, and honestly was not expecting much when I came into Enterprise, but EJ completely turned my day around. From the moment I walked in, he was smiling, welcoming, and genuinely happy to help. His positive attitude was contagious and made such a difference in my experience. Especially living in New York 🤣 EJ went above and beyond with his customer service. He was friendly, professional, and made the whole process feel easy and stress-free. You can tell he truly cares about people and takes pride in his work!! The world needs more people like EJ; his energy, kindness, and positivity can really make someone’s bad day into a good one. Thank you, EJ, for being such a bright spot when I needed it most.
• WH

  Windy Hazell

  3 days ago
  5.0
  I had one of the most amazing customer service experiences I have ever had at a car rental agency. Earlier that morning, my mother-in-law had passed away, and I was trying to get to my husband as quickly as possible. I was exhausted, emotional, and struggling to push four heavy suitcases by myself because we knew we would need to stay for quite a while. As I approached Enterprise, a very kind attendant immediately noticed I was struggling and came over to help me without hesitation. He pushed all of my luggage to the counter and handed me off to another wonderful agent. She was incredibly compassionate and caring. After checking my reservation, she smiled and said, “Let’s go see what we can find you.” She suggested a brand-new Honda Civic, then personally walked me all the way to the car and insisted on loading every piece of luggage for me. At that point, my heart just broke and I started crying. I told her I was having a really hard day and how much I appreciated everyone’s kindness. What she said next stayed with me. She told me, “Everyone at Enterprise is here because they want to be, and they love their job.” After I got into the car, I called my mom and was crying too hard to even drive, so I just sat there for a few minutes. Then the first gentleman who helped me came over, gently tapped on my window, and said, “I’m so sorry you’re having such a rough day. I’m glad we could brighten it for you.” That level of kindness, compassion, and humanity is something I will never forget. I am not normally a regular Enterprise renter, but I absolutely will be now. I have never received this level of service from any other rental agency. Top notch all the way.
• JS

  Joseph Smith

  3 days ago
  3.0
  Our car pickup and drop off experiences fell far below our expectations, in contrast to many other previous experiences with Enterprise-LAX. Because there were many buses discharging passengers at the same time, the shuttle bus dropped us off far away ( I estimate 150 yards) from the door to the elevators to the rental counter. My wife needs a wheelchair for those kind of airport distances and none were available at the shuttle drop off point. We also had a hard time dragging our luggage through that distance. No luggage carts were available. Reaching the floor with the rental counters we had another long walk to the counter followed by another long walk to get our car. The agent who gave us our car heard our complaint about this and said we could have asked for a wheelchair behind the counter. Bless his heart but that was the wrong answer! By the time we got to the rental counter we had already endured two thirds of our trek. A similar situation occurred when we returned the car. Exiting the elevator on the floor where we were to meet the shuttle, we had another long walk with no wheelchairs or luggage carts in sight. I understand that these issues will change for the better once the tram is operational. However, that time is months away and we expect to endure the same problems on our September trip through LAX. This problem can't wait. Enterprise needs to provide, right away, wheelchairs and luggage carts at the shuttle drop off point and at the elevators after you return your car. A minor irritant on this trip was that we were unable to check in online so that we could go right to our car. I called Enterprise about this and was told that on-line check in was not available at all locations. The counter agents at LAX, however, were surprised to hear that I could not check in online. Can you clarify where online check in is available? Finally, to avoid an excessivelty negative review, I will add that the staff we encountered at the LAX facility were excellent, which has always been our experience with Enterprise, and why we keep coming back for car rentals. Joseph Smith Rental Agreement RA 577277172
• TS

  Treavor Sellnow

  4 days ago
  1.0
  Rented a Range Rover Sport with them for the weekend Friday-Monday. The car was dirty inside and out. Had some weird yellow paint or wax on the windows and the inside was slightly sticky not at all what I’d expect from their premium options. This was my first time getting a luxury rental car. We’re typically not bougie people, I was trying to treat my wife to a nice weekend for Mother’s Day. It broke down on us Saturday afternoon on the way to our hotel and we had dinner reservations to get to. I called to let them know the car had an electrical issue and asked me to pull over, and so they asked me to wait for a tow truck to get there and they’ll take me to the local Enterprise store and get me another car. I had my wife and 20 month old in the car with me with a truck full of luggage. I told them that’s not going to work and I needed to get to my hotel to make it to our dinner reservations on time. They obliged and said they’d get us an uber to our hotel and asked me to hold on to the keys of the Range Rover and turn them in when I get back to the Rental center, which I was okay with. They then said I’d have to go out to the nearest enterprise to pick up my rental replacement. I told them we had plans the next day and I didn’t have time to go to Enterprise and shouldn’t be the one running that errand. They told me they’d ship a car to me but it would take 4-6 hours (9~11pm). So I told them that was fine, to have it dropped off at the hotel, which they said they would. I then get a call from about 5 different tow truck companies asking me the address to the Range Rover (I already gave this to the Enterprise roadside assistance lady). All of them had the wrong address of where the car is and where it’s going and where to drop off my car. One guy had an address in New York. I told them it’s Enterprises car, I don’t know why I became responsible for their car which broke down on me! We miss our dinner reservations so end up eating at the hotel instead. No one reaches out to me and by 11pm no car arrives despite staying up to be ready to go down and get the vehicle. The only bright spot was Desiree who reached out to be albeit at 12:40 and 2am (times in screenshot are in CT after coming back to the Midwest). She seemed like she wanted to help but it never actually amounted to anything. Sunday we decided to Uber to restaurants and Disneyland instead. We’ve got a morning flight back out of LAX so we uber back instead and I have to go back to Enterprise first to drop them off their keys. When I get to the front desk the first girl who greets me hears our story and agrees we need a refund so she hands me off to the shift manager at the time. The dude couldn’t care less about the situation, emotionless face the entire conversation. He did offer to discount our rental to reimburse us for the time that we were without a car. I told him, it’s not a discount, it’s a refund for services not provided, don’t try to act like you’re doing me a favor. So he offered to refund me for 2.5 days and only charge us for a half day of rental, but the amount discounted was $197.90 off of $385.05. I didn’t really put up any fight because I had to get to the airport and didn’t have time to deal with arguing with an Enterprise shift manager. He even asked me to take the key down to the 3rd floor to return it to the right place, to which I told him it’s your key, and your car, I need to get to the airport. Left bad surveys with their follow up emails and haven’t had one person reach out in a week now. I feel a full refund would have been justified but I’m not holding my breath on ever hearing from anyone at Enterprise. This review is solely to warn you about this location, and maybe Enterprise as a whole as they don’t seem too proactive on following up on bad surveys 🤷‍♂️
• BR

  Bob Rose

  May 10, 2026
  5.0
  We had an unexpected, last-minute trip to Los Angeles and did not have time to make car reservations until we arrived. Having had a great experience with Enterprise a month before, we headed for Enterprise Car Rental (along with most of the other travelers that day). They were fast and efficient checking us in. When only minivans were left, Asia and Lina went above and beyond to get us a great deal on a Nissan Rogue. They secured a fantastic deal for us and quickly got us on our way. They were friendly, helpful, and their service was first class. During our stay, we wound up with a sidewall puncture in the right rear tire. Fortunately, Enterprise carries a Fleet Contract with America's Tire. They found the problem and replaced the tire for us in 15 minutes without charge just before closing on a Friday evening. It was incredible. Enterprise made the rental check-in a breeze. We couldn't have asked for a better experience. In an age of increasing costs delivered with lower service, quality, and value, Enterprise continues to stand far above the rest to earn our business. We will continue to drive with Enterprise. Thank you Asia, Lina, and Enterprise!

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