Enterprise Rent-A-Car - LAX Airport

Reviews

• SF

  Suzanne La Forgia

  3 days ago
  1.0
  I'm giving 1 star because I'm so very frustrated with a recent Lost & Found experience. My son and I rented from Enterprise for a quick LA weekend. After dropping the car, I got a very nice text from Kevin, a manager at Enterprise, that an item was found in our car. Turns out my son had left a sweatshirt in the back seat. Kevin informed me to put in a claim with their Lost & Found and that he would escalate it. I did that right away and then.....Kevin disappeared and I started getting automated emails that my item has not been found. I called and sent repeated emails asking how this could happen. No clear answer and nothing more from Kevin. I get that we left the sweatshirt, but Enterprise reached out to me directly to say it had been found. How does that happen? Really disappointing.
• NH

  Nina H

  5 days ago
  1.0
  Rented a mini van with 38k miles for 10 days. They gave me a beat up car that would shake at a certain speed and felt like it would die when at a red light. The screen wouldn’t work at times while using the car play navigation. Navigating in a city that I don’t know at all and trying to get to different locations was very stressful when navigating wasn’t working. I had to look down on the phone and take my eyes off the road at times. I was on the phone with them for three days waiting for a swap. They wanted to give me a smaller car because they didn’t have any mini vans. I needed a 7 seater for the 7 people. I didn’t drive the car for 3 days because I felt unsafe. I had 6 kids with me and didn’t want to risk anything with them. I was on the phone with them for 3 days. Their emergency road side assistance was horrible and they didn’t come through as promised. We were stranded and suck finding rides from other families. We had to separate to make sure everyone had a ride. The worst possible experience that stressed everyone out. The service was terrible. One person sent me to a location for a swap just to drive 40 min and find out they don’t have it. I spent so much time and money driving back and forth to different locations just to get the same responses. Customer service does not communicate with local branches. They told me to call all the locations near me to see if they have another mini van. This is their roadside emergency service. The employees at the branches said the customer service says whatever they want just to get us off the phone. Nobody ever called me back. I took matters into my own hands and drove an hour on side streets to an airport to swap out the car. I had to go alone not knowing if I would make it there. They don’t care about you. They just say whatever they want to you to make you think they are helping. This only gives them a chance to get a good survey after the call. This is not over for me
• SM

  Shaun Mitchell

  Jul 4, 2026
  5.0
  Enterprise LAX was extremely easy to use. We picked up the shuttle at our terminal with no problem. We had checked in online, so we bypassed the counter when we arrived at the facility and went straight to the lot. The attendant confirmed our reservation and told us which cars we could take. We were in and out of the facility in less than 5 minutes. The return was also just as quick. We returned the car around 3am for our 6am flight. The attendant, Keisha, was friendly and helpful. She took our car and directed us to the shuttles back to the terminal. We arrived in under 10 minutes and we were on our way. Highly recommend Enterprise LAX if you need a car in LA or Anaheim.
• JM

  Justin Meyer

  Jun 27, 2026
  3.0
  The team at the LAX airport location was excellent to deal with. They were helpful and professional throughout the process. Unfortunately, the roadside support team was one of the worst customer service experiences I have ever had. We had an issue with our vehicle, and we were basically stranded for six hours because calls were not returned and no replacement vehicle was arranged. This caused us to lose half a day of our vacation dealing with an issue that should have been handled much quicker. The only reason this review gets three stars is because of the LAX and San Diego airport teams. The San Diego team stepped in, contacted us, arranged a replacement vehicle, delivered it to us, and took the other vehicle back. They were the ones who actually solved the problem. They also made things right by adjusting the pricing due to the inconvenience, which was appreciated. If I were rating only the roadside support team, this would receive zero stars. The airport teams were great, but the roadside assistance experience was extremely disappointing.
• AN

  Anon Nymom

  Jun 25, 2026
  2.0
  The experience at LAX was mixed. We easily checked in online for our rental, however that made it confusing about where to go exactly to pick up our vehicle. We walked up, down, back up again. The signs and the staff member we approached were not clear. When we finally reached the area, we were told to pick any vehicle within a certain area, take pictures of any body damage, then drive off. Seeing the damage and taking pics was not that easy. There was a terrible reflection from the lights above. I was surprised the staff doesn't do this or even check the odometer reading. After checking the damage and taking pics the best we could, we checked out at the exit gate. The car was fairly clean, finding small bits of trash inside. The gas tank was full and the car drove well without any issues. We requested our rental to be charged to a different credit card than the one used to make the reservation but they did not do so. We were told by 2 different representatives that the other card would be used but it was not. Very upsetting!

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