Enterprise Rent-A-Car

Reviews

• AA

  AE

  4 days ago
  5.0
  Had very good service at this Enterprise! They all really aim to please. BIG shout out to Edward for getting me the car to rent I WAS COMFORTABLE WITH while mine was being repaired!! 🙏👍
• DW

  Debra Watson

  Jun 20, 2026
  5.0
  Love this location. Always staffed by friendly professionals.
• LH

  LUKE HODGES

  Jun 9, 2026
  1.0
  Worst experience here by the people working here. Made our trip an inconvenience by not only switching the car we already had to a smaller one, but caused an issue over adding someone to be a driver. DO NOT! go here. AWFUL! Service.
• DB

  Daniel Browne

  Jun 5, 2026
  1.0
  Enterprise has provided me with a two month long nightmare that would cause any rational person to boycott the company. Let's start this insane journey at the beginning. I'm working at the Beverly Hilton and rent a car for the weekend before I return home. Reserve a Corolla, arrive end of day 3/26 to pick it up and to my surprise, the only car available is a Mitsubishi Mirage. I was told by the employee (who I will refer to as "C. G.") that I could take a ride share to LAX to choose a different car, but I wanted to avoid the $50+ it would cost, so I swallowed my pride and accepted the Mirage. C.G. Walked me around the vehicle explaining the damage assessment criteria. There were two areas of the body on the front end with small imperfections that I pointed out. C. G. assured me these were too small to report. In my opinion, she was right, but I wanted to be thorough. When we signed the contract stating no damage, I confirmed that the spots that I pointed out do not qualify. I was assured again Although the car was embarrassing, it got me from point A to point B. I returned it 4 days later without incident. A week later I got an email with a Bill from Enterprise for $1500. I was shocked. I wasn't in an accident and took good care of the car. I couldn't understand how returning a car in the condition it was rented would cost me $1500. On top of that, this implies I was rented a damaged vehicle. I called this location to do some investigation. I explained the situation and asked to speak with the employee who did the walk around with me, C. G. The Manager (we will call her V) told me that C.G. Would call me back. I called the next day and was told the same thing. I waited two more days and called again. This time I was informed C. G. Would not be back in office for 30 days. Fast forward to me being sent back to work at Beverly Hilton. I stop in the Enterprise office and speak to a very friendly employee and explained the situation asking for photos and footage from the day I picked up the vehicle. This employee divulged that C. G. was no longer an employee, and the car had no photo documentation from the 3 previous renters. Before she could provide any more help, the Manager, V took over and basically was resigned to not providing anything to help me prove my case to Enterprise damage recovery. For the last two months I've been trying to resolve this with Damage recovery. It's honestly been emotionally exhausting. They refuse to escalate my case to a manager. I have been forwarded to the voicemail but my voicemail has never been returned by the manager, just the lower level employee handling my claim. The photos they sent from the mechanics show the exact car they rented to me. When they removed the bumper, on the underside of the bumper (not visible while standing in front of the car) was a scuff that actually met Enterprise's damage assessment policy so they used this to justify charging me $1500 for repairs. The photos of the car validate my claim that no damage was seen doing a typical walk around and the only damage cited was under the car. Enterprise is basically telling me if I don't pay $1500 for their fraudulent claim against me, they will not rent to me again (extortion). I honestly have never felt less supported by a company and have never experienced a more predatory and criminal way for a company to deceptively steal money from a loyal customer with an excellent driving record. I refuse to give my business to Enterprise moving forward.
• MH

  Mojtaba Hedayatpour

  May 28, 2026
  1.0
  ATTENTION REGIONAL MANAGEMENT / OWNERS: Appalling Customer Service and Deceptive Staff If I could give zero stars, I would. I am beyond disgusted by the blatant lack of customer care and accountability at this Enterprise branch. We were issued a Wagoneer with a completely broken AC—a massive issue given the current weather. When we went back inside to request a functional replacement, the representative, Vanessa, flat-out refused to help and resorted to making up blatantly contradictory excuses. First, she claimed the only other available Wagoneer was a "high-mileage" vehicle being pulled from the fleet. When we told her we didn't care about the mileage and just needed a car with working air conditioning, her story magically changed on the spot and she suddenly claimed the vehicle was actually "sold." You cannot have it both ways. It is entirely unacceptable for staff to lie to a customer simply to avoid doing their job. To make matters worse, Vanessa actually claimed to be the manager. I find that incredibly hard to believe given her complete lack of professionalism, empathy, and basic problem-solving skills. If she truly is the manager, this branch is in serious trouble. If she isn't, the actual management needs to know she is misrepresenting herself while treating customers this poorly. Because of her deceptive and dismissive behavior, we are now forced to make a long, miserable, and incredibly uncomfortable drive to San Francisco in sweltering heat with zero AC. This is a complete failure of basic customer service and a terrible look for the Enterprise brand. The franchise owner or regional manager needs to review this incident and address this behavior immediately. Do yourself a favor and avoid this location at all costs.

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