Enterprise Rent-A-Car

Reviews

• LW

  Lexi Wyshak

  May 11, 2026
  5.0
  My car was in an accident and totaled, and Enterprise worked with my insurance to get me into a rental car literally the next day. The people that work there are friendly and extremely helpful. One person I have to mention is Lawrence who went out of his way to not only help me find a car that was covered by my insurance, but he also had so much empathy and compassion for my situation. He made the stress and anxiety of having to get a rental car easier, and he even educated me on Enterprise's car selling program. I'm so grateful to Lawrence and the team at the Enterprise in Palms for taking care of me.
• TS

  Thomas Scully

  May 6, 2026
  5.0
  The staff is always very helpful and works to satisfy my requests.
• AM

  Alana M

  Apr 28, 2026
  1.0
  They had run out of the vehicle class we tried to book and provided us with a car we were unhappy with. It drove poorly, very jerky brakes and accelerator, and had tire inflation issues so we ended up having to refill the tires constantly. They gave us a “discount” of $30 or so for the inconvenience. We tried to swap the car at the location the day after our booking but they were unable to assist due to vehicle shortages and staffing hours. After the tire issues we called Enterprise’s main line, and the call center sent us to another location 90 minutes out of our way who refused to swap the car so we drove another 90 minutes on our vacation, wasting 3 hours in this terrible vehicle. The employees at the location were very friendly, but I would not ever rent from here if you want a guarantee for the vehicle type you select.
• BH

  Brian Held

  Apr 3, 2026
  1.0
  The agent misrepresented the service for what I went in for, taking a driver test at the DMV down the street. When it didn’t work (on the agent's mistaken information), I returned the car within 20 minutes. At first, he said he would not offer a refund, but when I pressed and reminded him of what he had told me when I rented the car, (he knew what he told me) he said he put in motion a reversal of the charges, and that I should expect a call from the corporate office. Unfortunately, that did not materialize. I never got the phone call (so, he lied to me). Additionally, the $100 charge remained on my account. In sum; misrepresentation of the service, not following up, and a direct lie. If zero stars were possible, that's what I would have put.
• GG

  Giovanni Gonzalez

  Mar 28, 2026
  5.0
  OUTSTANDING Customer service/friendly. Payton and branch manger Cesar Aranda were very helpful. I really recommend this Enterprise if you want to rent a car and get the best customer service & friendliness you will get from those 2 guys. 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

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