Enterprise Rent-A-Car

Reviews

• KE

  Kelly Elders

  2 days ago
  5.0
  Dean helped me out so much! This branch is my favorite. They are always so helpful and cars are clean and ready to go!
• MP

  Minwoo Park

  Oct 7, 2026
  5.0
  This is my third or fourth time renting from this location since I moved from Maryland, and I had to take a moment to write a review about Dean Cotrone. He’s always been incredibly respectful and kind, even when I’ve had a lot of questions. His customer service is exceptional, and I would definitely love to come back to this location again. Thank you so much Dean! I really appreciate your kindness and how informative and helpful you always are
• AB

  Ajay Berry

  Sep 26, 2026
  1.0
  Car was awkward / hard to get into because of seat location. ( I am 5'10" and 185 pounds - average size.) Ripped off on fuel cost! Fuel level dropped after 3 miles. Put in over a gallon of fuel for the 3 mile rental and it still was not full. DOES A KIA GET LESS THAN 3 MILES PER GALLON? FREE 3 MILE AAA PAID RENTAL COST ME OVER $6.00! ALSO, NO REWARDS POINTS FOR INSURANCE RENTAL. FORMER - LONG TIME AGO - MULTIWEEK RENTER OUT OF JFK IN NY! SHOULD HAVE TAKEN THE AAA INITIAL REFERRAL TO HERTZ!
• RH

  rami haddad

  Sep 16, 2026
  5.0
  I had a great experience with this Enterprise location after being rear ended and needing a rental while my car was being repaired at the body shop. The entire process was quick, easy, and stress free. The staff especially Miguel was friendly, professional, and made sure I was taken care of during an already stressful situation. The car was clean, comfortable, and ready when I needed it. I truly appreciate the excellent customer service and would absolutely recommend this location to anyone needing a rental.
• JT

  Julie Thomas

  Sep 4, 2026
  5.0
  I honestly do not normally take the time to write reviews this thorough, but the assistant manager here, Dean Cotrone, absolutely earned one. Hands down the best Enterprise experience I've had in LA, and I've rented from my fair share of them as well as Enterprise locations across the country. I will specifically come back to this location because of the way Dean and the team treated me. From the minute my reservation was made, Dean called me personally and was immediately professional, proactive, and incredibly helpful. Before I had even walked through the door, I already felt like I was being taken care of. I was dealing with a frustrating situation involving my car repair, a third-party warranty company, insurance, and a pretty significant difference between what my warranty company was willing to cover per day and what a rental actually cost. Dean didn't just shrug and tell me that was between me and them. He took the time to walk me through my options, helped me understand what was going on, and even gave me pointers for talking with my own insurance company and potentially getting them involved with SilverRock to help mitigate some of those extra costs. He absolutely did not have to do any of that. That was really the theme of my entire experience with Dean: he goes above and beyond because he genuinely seems to care about doing his job well and taking care of people. Insurance, car repairs, warranties, rental cars, and all the phone calls that come with them can be incredibly stressful and overwhelming. Dean somehow made this part of the process feel easy. He explained everything, made sure I understood what I was signing and paying for, was always available for questions, and never once made me feel like I was asking a dumb or inconvenient question. He made it feel like he was in my corner throughout the process, which is rare. And beyond being great at his job, he's just a genuinely nice, respectful, down-to-earth human. He has that go-getter energy where you can tell he takes real pride in a job well done, regardless of what it is. There doesn't seem to be any task that's "beneath" him if it means getting people what they need and keeping things moving. I also interacted with Luke, who was equally kind, helpful, and down-to-earth. The whole team at this location gave me the impression that they are honest and hardworking. They actually care about their customers and about representing Enterprise well. So Enterprise, if anyone higher up is reading this: PROMOTE DEAN ASAP. Seriously. This man has the energy of someone who should be running his own branch, if not a fleet of them. He is proactive, reliable, personable, and clearly takes pride in what he does. That combination of work ethic, integrity, and genuine care for people is rare, and it deserves to be recognized.

Frequently Asked Questions About Enterprise Rent-A-Car