Alamo Rent A Car

Reviews

• JJ

  Jqueens

  5 days ago
  5.0
  We rented a Nissan Rogue 2026 for our 7 day, 5 night trip from Alamo and had a great experience. There was a wide selection of vehicles, and all of them looked clean and almost brand new. The check-in process through the app was quick and easy. When we arrived, we didn’t have to wait at the counter, we went straight to the pickup area, chose our car, and were on our way. It was a great system and saved us a lot of time. We drove through Los Angeles, Las Vegas, and the Grand Canyon without any issues. When we returned the car, Xavier Ross was extremely friendly and helpful. Since it was our first time in Las Vegas, we really appreciated his clear directions for taking the shuttle to the airport. Overall, everything about our experience was excellent. Another big advantage was that Alamo offered a high-quality vehicle at a much more affordable price. We will definitely choose Alamo again the next time we need a rental car. Thank you!
• SK

  Stefanie Knapp

  5 days ago
  4.0
  First - we LOVED our car! Booking it was easy, the self check out is incredible, options are plenty, and the staff was incredibly kind and helpful! Drop off was like a breeze. Now - getting a shuttle to the car place, is a bit hell-ish. I understand that they can’t have the cars at the airport, however, getting a shuttle proves a little difficult, and we even had two buses pass us, and had to wait another 20 minutes for another shuttle. It’s not a dealbreaker, we still loved the rest of our experience, but people should be aware that getting there. Is a little challenging, and then you have quite a large walk from where the shuttle drops you off, to where you can pick up your car, so just make sure you wear good sneakers, and you are prepared for any weather, but once you get the car, and dropping it off, it is very easy! I do think it would be nice to put more detailed instructions in the email, and make sure people are prepared for how far they have to go.
• SB

  Srini B

  5 days ago
  3.0
  I selected Alamo at LAX based on the good feedback I had seen, even though their total price for the four-day rental was about $60 higher than other top rental agencies. I was willing to choose Alamo based on the expectation of a better overall experience, but unfortunately, my experience was mixed. The initial rental process was very good. Check-in was smooth and well organized, and I was given multiple vehicles in my reserved category to choose from, which was a nice experience. The main issue came when I needed to extend the rental by one additional day. I received an email with a link to modify the reservation if there were any changes. I expected the additional day to be reasonably consistent with the daily rate of my original four-day rental. However, the modification link quoted more than $90 for one additional day. What was particularly frustrating was that a new one-day reservation was showing a price of $50+. I also tried calling the rental location multiple times that evening to see if someone could help, but the calls were disconnected with a message saying the office was closed. With no choice left, I have to return the car and book another car but this time , avoided going with Alamo. I need to make round trip to hotel to airport to get another car for a day. Overall, the initial rental experience was very good, but the lack of clarity around extension pricing and the difficulty getting assistance made the experience frustrating.
• AL

  Alfonso Langella

  Aug 28, 2026
  1.0
  This was by far the worst experience I have ever had with a rental car company. I rented a car for more than two weeks, and after just five days, the oil change warning light came on. I find it completely unacceptable that a vehicle rented for such a long period was provided without the necessary oil change being taken care of beforehand. Basic maintenance and safety checks should be carried out before handing a vehicle over to a customer. I immediately contacted Alamo assistance and was instructed to drive to the near airport location (Palm Springs) for help. After driving there (40minutes), I was unable to receive any meaningful assistance or a reasonable solution.The manager at the Airport was extremely rude and only made the situation worse. I was told that no suitable replacement vehicle was available, despite having too much luggage for the smaller vehicle offered. I also asked how I could have the oil changed, but the staff could not provide me with a clear solution or even tell me where I could go to have it done. I ended up spending hours dealing with customer service by phone and waiting for an escalation that ultimately led nowhere. At around 11 p.m., someone from customer service (after 5 calls) finally admitted that no one would be able to help me at that hour and suggested that I leave and change the oil myself the next day. In the end, I had to arrange the oil change myself the following morning, losing another two hours of my trip and paying for the service out of my own pocket. What made the experience even worse was what happened afterwards. Alamo management agreed to reimburse the oil change and provide additional compensation, but after initially communicating with me, the Los Angeles office simply stopped responding to my emails. I have repeatedly followed up and received no meaningful response. A vehicle requiring maintenance can happen, but handing over a vehicle for a two-week rental and having it require an oil change after only five days is unacceptable. What is even more unacceptable is the way the situation was handled afterwards. The customer service, communication and follow-up were extremely disappointing. The compensation that was supposed to make up for the original inconvenience has itself become another unresolved problem. To date, more than a month after the incident, I have not received any response to my emails, and I am still waiting to receive the refund I am owed for paying out of my own pocket for the oil change on their car, as well as the compensation that the manager promised me via email. I would strongly recommend thinking twice before renting from this location.
• MS

  Maya Sun

  Aug 14, 2026
  1.0
  I had an extremely disappointing and humiliating experience with Alamo at Los Angeles International Airport (LAX), and after this experience, I will not rent from Alamo again. I booked and prepaid/reserved a three-day rental through the American Express Platinum Travel app, selecting a Mercedes. When I arrived at the Alamo counter and presented my Florida driver’s license, the representative seemed visibly surprised by my reservation. She actually commented, “So you are here until Monday and you booked a… Mercedes,” in a way that immediately made me feel as though my reservation was somehow suspicious. She then repeatedly asked whether I had an Alamo account and said she could not find one. After that, she asked me to provide proof of residency, specifically a bill showing my home address. Since I was traveling, I pulled up my banking information on my phone, which clearly showed my name and address. The representative then told me she needed to take my unlocked phone—with my private banking information displayed—to show it to her manager. I refused. I was absolutely not comfortable handing over my unlocked phone containing sensitive financial information and allowing someone to walk away with it. At that point, I told her that if the Mercedes was somehow the issue, she could simply change my reservation to a less expensive vehicle because I was not going to surrender my phone. She finally called the manager over. The manager looked at the same information on my phone, confirmed that everything was fine, and told the representative that I was cleared to rent the vehicle. What made this experience particularly upsetting was the way I was treated from the moment the representative saw that I had reserved a Mercedes. I had a valid Florida driver’s license, a legitimate reservation made through American Express Platinum Travel, and was able to provide proof of my address. Yet I was made to feel as though I had to prove that I was entitled to the vehicle I had reserved. I understand that rental companies have policies designed to prevent fraud, and I have no problem complying with reasonable verification requirements. What I do have a problem with is being made to feel embarrassed and singled out, and being asked to hand over an unlocked phone displaying private banking information when the manager was ultimately able to verify that information simply by looking at the phone while it remained in my possession. The entire interaction was unnecessary, uncomfortable, and humiliating. A customer should not be treated with suspicion simply because of the type of vehicle they reserved. This experience completely changed my opinion of Alamo, and I will not rent from the company again.

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