Alamo Rent A Car

Reviews

• IJ

  Ian Jones

  Oct 6, 2026
  3.0
  Our experience didn't start well as when we arrived at the collection centre we were met with the comment " has anyone explained that your choice of car isn't available"? Obviously no body had told us in advance. Apparently all Ford Mustang's have been withdrawn from their fleet due to a technical recall. So we ended up choosing from a none convertible line up and ended up with a Jeep. Not ideal and certainly not our choice. However the vehicle did prove reliable and trustworthy. That said it had 55,000 on the clock, a noisy front wheel bearing a noisy transmission bearing and half way through the rental period the oil change due message came up on the dashboard. But it did take us circa 2000 miles and we made the most of it. Alamo - communication makes things so much better!! Hopefully my comments will be fed back into your centre's.
• SE

  Scott Earnest

  Oct 4, 2026
  3.0
  The car was fine....no issues at all with the vehicle and the price. The Alamo/Enterprise employees at LAX were absolutely worthless. They told us to go pick any car we wanted in our assigned row, so we did. Then we load up all of our luggage AND take time to connect our phone to car play. We go to leave and they say "unfortunately, this car has the wrong license plate on it so you can't have it". So the Manager "Jamie" says we have to go get another car in the (same) row and we can RELOAD our luggage and RE-SETUP our phone. No offer of help, no apology, no NOTHING from the Manager. They were ABSOLUTELY worthless. There were no less than 5 Alamo employees sitting around gabbing and having a great time while we were unloading the old car and loading up the new car. They could CARE LESS about customers. Next time we'll use a competitor or ANYONE but Alamo. Had the car for a week, it performed fine and the return process was painless.
• NN

  Nutzer

  Sep 30, 2026
  1.0
  Wir buchen seit Jahren bei Alamo, sind eigentlich in der Regel sehr zufrieden. Aber dieses mal waren wir am Schalter sehr unzufrieden. Zum einen funktionierte der Automat für das online-check-In nicht und wir mussten zu einem Mitarbeiter an einen Schalter, was im Prinzip auch kein Problem gewesen wäre. Allerdings verhielt sich der Schalter-Angestellte uns gegenüber total unmöglich, unterhielt sich die ganze Zeit lautstark nur mit seinem Schalternachbarn und "bearbeitete" uns als wären wir aus Luft. Wir hatten den Eindruck, dass es unter seiner Ehre wäre, sich mit Frauen abzugeben. Alles andere war wie immer gut, prima Auto (fast nagelneu) und auch sonst sehr freundliche Mitarbeiter. We have been renting from Alamo for many years and have generally been very satisfied with the service. However, this time we were very disappointed with our experience at the counter. First of all, the self-service machine for online check-in was not working, so we had to go to a member of staff at the counter. That in itself would not have been a problem. Unfortunately, however, the employee at the counter behaved extremely disrespectfully towards us. He spent the entire time talking loudly to the employee at the next counter and treated us as if we were invisible while supposedly processing our rental. We got the strong impression that he considered it beneath him to deal with two women. Apart from this experience, everything else was as good as always. We received a great car, which was almost brand new, and all the other employees we encountered were very friendly and helpful.
• JM

  Jeph Mosey

  Sep 25, 2026
  4.0
  FastFact: (minus 1 star for car selection) If there's a Promo Upgrade from Mid to Full size with little or no cost, then EVERYBODY gonna do it! 8pm LAX had about 3 remaining full size left, compared to a plethora of choices on other size vehicles. Everything else 5 stars: Reservation: Reserved online the Full Size. Nothing extra. None or their insurance coverage. Nothing. Used my current car insurance to cover the rental (Talk to your insurance agent and they'll give you the scoop on what coverage you may actually need, or need none at all! big money saver!) Pick-Up: Online reserve and skip the counter great! filled out everything online before arrival. Went from airport shuttle, past the counter, right to the rental car pick of the 3 Full Size choices, ugh. Keys waiting. (only talked to 1 employee because it was too easy and felt i had missed a step! nope! that's it! you're set to go! wow!) Return: Filled gas full before heading to airport. Parked the vehicle where told. Handed the keys to attendant, and done! Back on the shuttle to the Airport! Other: Traveled a toll road. Alamo said it will charge it accordingly without any TollTrak late penalty fee. Haven't seen the bill for that, yet. Other than car selection (i would take off 1/2 star and not full star if i could) it was easy peasy. Avoid the drama. Spend that little extra to get Alamo.
• RR

  R R

  Sep 23, 2026
  1.0
  AVOID ALAMO. Care more for theirs cars than their occupants. Absolutely disgraceful treatment of a family stranded in 43C (109F) heat with a 5-year-old child. We were given a 2-year-old Jeep Grand Cherokee with approximately 65,000 miles because it was the only suitable SUV. It broke down on Route 66 in Seligman, Arizona, at around 3pm. Alamo promised an urgent tow truck and Uber/taxi. The tow company arrived as arranged but could not transport us or our child. Gas station staff warned that taxis and Ubers were unavailable. For over four hours, we repeatedly contacted Alamo by phone and WhatsApp. Every agent simply repeated, “An Uber will be sent.” instead of listening that this was not possible at our location. An Uber never arrived. We were instead told to somehow get ourselves to Flagstaff to collect a replacement vehicle, despite being stranded in a remote location with no transport. Alamo recovered its car but failed to recover its customers. We were effectively told by a senior manager to walk to a motel and deal with it the next day. The tow company showed more concern for our safety than Alamo and eventually arranged a larger truck. We reached our hotel just before midnight, around nine hours after breaking down. Alamo then confirmed in writing that a replacement vehicle would be delivered by 9am. The next morning, there was no car. After more calls and repeated explanations, a vehicle finally arrived around midday the following day - another high-mileage this time minivan, not the promised replacement. We had to extend our hotel stay and lost two days of our holiday. Flagstaff staff refused to stay open late, or help, despite knowing we were stranded an hour away with a young child. It took over four weeks for Alamo to refund money owed. At any point they could have sent an Alamo employee from Flagstaff or Vegas (24hr) to save us, we suggested this on multiple occasions but they didn’t act upon it and instead left us stranded. Breakdowns happen. Abandoning customers in 43C (109F) heat, repeatedly promising help that never arrives, failing to provide a confirmed replacement vehicle and leaving a family with a 5-year-old stranded for hours is completely unacceptable. The tow company provided more practical help and compassion than Alamo. This was a shocking failure of communication, organisation and basic duty of care. I would strongly advise anybody to read this before booking Alamo. A breakdown should have been an inconvenience; Alamo turned it into a two-day family nightmare, which realistically could have been fatal.

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