MJ
Michael Johnson
Jun 15, 2026
I've been a Les Schwab customer for years, but this experience gave me an entirely new appreciation for the company and the people who work there.
I recently had an issue with a self-sealing tire on my 2025 Honda Prologue. After receiving multiple conflicting explanations from another local business in Yuba City as to why the tire supposedly couldn't be repaired and would need to be replaced at a cost of nearly $500, I decided to get a second opinion. What concerned me most wasn't the potential cost of the repair, but the fact that the business providing those explanations sells and services the very same vehicles and products they appeared to know very little about. By the end of that experience, I not only lacked confidence in the recommendation, but I genuinely questioned whether they understood the product they were servicing.
The team at Les Schwab took a completely different approach. They were upfront and honest from the very beginning. They admitted they didn't have a lot of experience with this particular type of tire, but instead of pretending they knew everything, they took the time to research the product and determine whether a safe repair was possible. That honesty alone earned my respect.
More importantly, I trust that if Les Schwab had determined the tire couldn't be repaired safely, they would have told me so. Their reputation has been built on putting customer safety first, and at no point did I feel like they were trying to sell me something I didn't need. After evaluating the tire, they were able to safely repair it, and to my surprise, they didn't even charge me.
What impressed me the most wasn't that they saved me money. It was their integrity. They admitted what they didn't know, educated themselves, and made a recommendation based on what was best for the customer rather than what generated the biggest sale.
This experience completely changed my perception of Les Schwab. If I walk into that store tomorrow and they tell me I need four new tires, I'll trust that recommendation because they've earned that trust. They demonstrated that they'll admit when they don't know something, take the time to find the right answer, and recommend what they genuinely believe is the safest and best option for the customer—not simply the most expensive one.
Everyone I dealt with was friendly, professional, and genuinely interested in helping. They took what could have been a very stressful and costly situation and turned it into one of the best customer service experiences I've had in a long time.
Thank you to the entire Les Schwab team. You've earned a customer for life, and I'll gladly recommend your shop to anyone looking for honest people who stand behind their work, put safety first, and treat their customers with respect.