Mossy Honda Lemon Grove

Reviews

• AA

  Alam Akhtar

  2 days ago
  1.0
  I wish there was a zero star rating. So, we leased an Odyssey from Mossy Honda three years ago and wanted to return it and lease a new one. We live two hours away and wanted to make sure we had a deal before we drove all the way down. We spoke to Thomas and to cut a long story short, we had a deal over several phone calls and and I HAVE TEXT MESSAGES PROVING IT. We made an appointment and drove down on Monday 8pm. A floor manager greets us and says, "hello, Thomas left for the day, but your deal is done and the file is ready and this sales rep will help you." That should've been the warning, because I just spoke to Thomas while we were driving and he said he was waiting for us. Anyhow, we sit down and then the game starts. There's no file ready, no deal done, and after 1.5 hours of waiting, they change the deal, claiming "miscommunication." We showed them all the evidence, but they made excuses. Finally another Manager named Gary comes and tells us how sorry he is and that he'll reprimand Thomas in the morning. This is EXACTLY the opposite experience we had three years ago when Harley helped us, but he no longer works there. Anyhow, we wasted SIX hours. Like I said, I wish there was rating below 1 star. And the only reason I'll give them a 1 star rating is because I had two free cups of coffee while waiting. And the coffee was good at least. Good luck!
• JH

  JUSTIN D HAYS

  Aug 20, 2026
  1.0
  Terrible experience. I bought a 2024 Honda HR-V a few months ago, (with only <25,000 miles) that was advertised as "Certified Pre-Owned." A couple months later, the vehicle wouldn't start at all and I had to call Roadside Assistance to get it back to this dealer to see what the issue was. They said nothing was covered under warranty and that it expired a month ago (how convenient for them). They took ALL DAY 8+ hours to "diagnose" the issue which ended up being a weak 12V battery - but, throughout the process I was told I had to pay a diagnostic fee and was really uneasy the whole time because they kept saying "if" the codes don't go away it could be something major. It's like they were looking for things wrong to charge me for. I bought this car to save time, not waste my time with needless repairs. It's a 2024 Certified 'Pre-Owned' vehicle bought from you, what would be a 'major issue'? It ended up simply being a battery issue, why did that take all day to figure out? Upon leaving the dealer after their "multi point inspection" and "full diagnosis" my tire pressure warning light came on. I had to refill the air in my tires, because they were at low PSI. Seriously? Not only I thought it was a "Certified Pre-Owned" vehicle when purchasing it a few months ago and now even after your apparent FULL DIAGNOSIS that day of the vehicle which again, took ALL DAY the tire pressure light comes on? I don't know how I can trust this dealership's word when I bought a "Certified Pre-Owned" vehicle and now there's warning lights after leaving when they apparently did a full inspection of the car. How can they not know what's wrong with the car when I just bought it a few months ago? I bought the Vehicle because everything was inspected and was in "Excellent Condition" on paper. They managed to get over $500 from me for this. Do not trust this place. I have never seen a dealership so unprofessional and deceptful. It disgusts me and I will never buy a vehicle from you again. Worst car buying experience I've ever had in my life. This dealership should be ashamed of their lack of quality control. Stop selling cars that are Certified Pre-Owned and saying it's in excellent condition when there's gonna be issues a few months later. DO NOT TRUST.
• SM

  Sutton Marie

  Aug 17, 2026
  5.0
  Garrett is THE MAN WITH A PLAN! After first visiting weeks ago with my dad after his car accident, we met Garrett. He definitely went above and beyond to show my dad many options and explain the benefits. Although he did his best it was just too soon for my dad to make a decision. But he continued to follow up for multiple weeks after our visit sharing new vehicles that arrived and options…hallelujah my dad made the wise choice to purchase a HONDA CRV from Mossy with Garrett holding his hand the entire way. Definitely a great experience and would highly recommend both Garrett and Mossy. Special shoot out to both Derek & Richard in finance for their roles in the purchase as well. All around great staff!
• EC

  Emuni Clady

  Aug 16, 2026
  5.0
  I had been wanting a 2026 Honda Accord, but because my credit wasn't where it needed to be, multiple Honda salesmen had already dismissed the possibility. Stephanie was completely different. She stayed hopeful, worked tirelessly with the finance department, and somehow got me approved for a brand-new Accord with payments even lower than what I told her I was willing to pay. Her effort honestly felt personal, like having a family member fighting for me. I didn't expect to leave with a car that day, but Stephanie made it happen and even patiently waited while I went to the bank so we could close the deal. I woke up the next day feeling so surreal because I had finally gotten what I wanted, thanks to Stephanie! I had to give her her flowers! If you want someone who truly listens, advocates for you, and sees more than just a credit score, ask for Stephanie at Mossy Honda Lemon Grove.
• GG

  Greg

  Aug 13, 2026
  1.0
  Very disappointing and potentially dangerous experience with Mossy Honda. I purchased a used Tesla from Mossy Honda, and shortly after the purchase I noticed a very noticeable fish-tailing/side-to-side sensation at freeway speeds, especially when using cruise control or Full Self-Driving. This was not a minor issue—it affected the vehicle’s stability and made me feel unsafe driving it. I took the vehicle to Tesla for inspection, and Tesla confirmed that the issue was related to the tires that had been installed on the vehicle. The rear tires were non-Tesla-rated tires, and Tesla explained that the sidewalls were not properly handling the weight of the vehicle. Tesla recommended replacing all four tires with the appropriate tires. What makes this even more disappointing is that I offered Mossy Honda a reasonable compromise. I asked them to simply replace the two rear tires with the correct Tesla-rated tires, and I would personally pay for the remaining two tires myself. Even with me willing to cover half the cost, Mossy Honda declined. I don't believe a customer should have to pay out of pocket to correct a safety-related issue that was present when the dealership sold the vehicle. This should have been caught during their inspection before the vehicle was sold. Selling a used vehicle with incorrect tires that can contribute to noticeable instability at freeway speeds is extremely concerning. I purchased the vehicle expecting it to be inspected and safe to drive, and instead I had to take it to Tesla to identify a potentially dangerous handling issue. I expected much better from Mossy Honda. At the very least, I expected them to work with me on a reasonable solution when I was even willing to pay for half of the tires myself.

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