Enterprise Rent-A-Car

Reviews

• RA

  ryan anthony

  4 days ago
  1.0
  Take a thorough video evidence inside and out of the car before renting they will blame previous damage on you. I was lucky enough to take a video before. The bumper had cracking paint from a precious impact. Juan Garcia the manager showed me the rental before hand and said all damage needs to be a quarter size and scratches six inches. DO NOT BELIEVE THEM! They will try and stick you with any and all damage.
• CL

  Cassandra Lopez

  Aug 15, 2026
  1.0
  Be careful that enterprise doesn't rent you a lemon. I lost a whole day of my vacation because I had to get the initial rental exchanged which took all day. I had to pay for a hotel room twice because I was not able to cancel the first night and had to leave a day late because of the lemon enterprise rented me. If there are any lights on dont accept the rental and I advise a fluid check as well because they don't seem too concerned with any of that.
• TV

  Tiffany Vi

  Aug 8, 2026
  1.0
  Horrible experience I booked a car a month ago & then the night before our trip they say they don’t have it & they only have like really downgraded cars from what we wanted ridiculous!!!!!! I won’t be renting ever again from here terrible customer service & their system absolutely the worst I’ve ever seen!
• CL

  Chris Leonard

  Aug 8, 2026
  1.0
  Booked a convertible mustang over one month in advance for my vacation, got a call one day before the booking (at end of day) informing me that the rental could not be honored and offered me a Nissan Altima as an alternative. Absolute joke! Additional information, Enterprise told me that the reason they couldn't provide the Mustang was because there was a recall on the fleet which occurred a month prior, so they had a month to inform me but waited until the day before my booking. The recall reason, windscreen wiper issues in cold weather, I'm in SoCal.
• DS

  David Schanot

  Jul 30, 2026
  1.0
  I reserved a pickup to go explore part of the desert while I'm in town for a work event. I get a text message the night before, after the local office is closed, that they won't have the vehicle I reserved. They said I would have to be put on a wait-list. I called the number they gave me, but the people there weren't from the local office and couldn't do anything. I texted the number back and asked why the vehicle I reserved wasn't going to be there if I literally made a specific reservation through the Enterprise website. They just said that I was on a wait-list for the vehicle I reserved, and that they could put me on a wait-list for another vehicle if that worked for me. I said no, that didn't work. Since I made a reservation, I expected to show up at the time of my reservation and receive a vehicle comparable or better than what I reserved. They just said I was on a wait-list and that there were no other comparable vehicles. I reserved a pickup truck, and I can work with any kind of truck or SUV with good ground clearance. I don't even need 4 wheel drive. But apparently, making a reservation only gets you on a wait-list at this location. Why is renting a car in Lancaster so complicated? I make a reservation beforehand, I show up, I pay, and I get what I reserved. I don't think that's an unreasonable expectation. What's the point of taking the reservation if you can't provide that vehicle, or even any other comparable vehicle? Edit: I followed the link provided by Enterprise when they responded to my review. That led me to a chat bot that I eventually got to connect me to a real person. This was their response: "Thank you for bringing this matter to our attention. I can assure you; we have every intention of fulfilling all reservations we make. In this case, we were unable to and are deeply sorry for the inconvenience and frustration this caused. I have documented your concerns and forwarded to the branch for coaching purposes to avoid future occurrence such as this. Please know, your feedback is important, and we hope to have the opportunity to earn your trust again in the future. I sent the escalation over to the district and regional manager to look into the inventory to find you something." So, I'm on a wait-list for the car I reserved and the district regional manager, but still no car. I went into the enterprise location at the time of my reservation just to see. They said that there were no vehicles AT ALL that I could take, that the wait-list I was on had TWENTY people on it. So they took reservations for 20 people without actually having cars available for them. I asked if they could provide an estimate on how long the wait might be, and they said they couldn't answer that. Vehicles rented for insurance purposes might hey returned today, but there is no guarantee the type of vehicle or the time of day.

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