Enterprise Rent-A-Car

Reviews

• AC

  Alice C

  4 days ago
  1.0
  If there is an option for negative stars, I would have selected it! Please be forewarned: Rent a car from this Enterprise location at your own peril! Before this recent experience, I liked Enterprise Rent-A-Car, particularly for the pickups and drop-offs, and am truly appalled at what I experienced with this last rental. My most recent need to rent a car was because my car unexpectedly died. I rented a car from this Enterprise location for 3 days. The pickup was smooth, and the lady (can't remember her name) who checked me in was good to work with, similar to my previous experiences with Enterprise. However, that would be the end of the good experience. When I went to drop off the car 3 days later and asked for a ride to an auto dealership to pick up my newly leased car, Jannic told me to drive over to the dealership and they would pick it up from there, as they were too busy to give me a ride then. This was Monday, May 4. Later that same week, when I saw that my credit card was being charged more than the 3-day rental, I called that Enterprise office and got Jannic again. He said he'd call the dealership to locate the car, so that they could close out the contract. Even put me on hold to supposedly take care of that. Then, on May 14, I got an email from Enterprise asking me to confirm whether I'd be returning the car on May 15, along with over $1,000 in charges! So, I drove over to the Laguna Hills Enterprise office to attempt at settling this once and for all, as apparently calling would lead to no resolution with mounting credit card charges. What did I get? Jannic told me that he texted the dealership with no response. He called, and there was no response. He said the person with whom I left the keys didn't work there. And he insisted that he couldn't close out the contract unless he could locate the car. Yet, other than supposedly calling or texting, he wasn't going to do anything else to locate the car that he told me to drop off at the dealership! I would never have done that otherwise in a million years! Since it was clear that it'd be up to me to locate the car if I don't want to be responsible for paying for it, I drove to the dealership. Lo and behold, the car keys were there, the employee with whom I dropped off the rental keys on the day I picked up my leased car indeed works there! Right at the dealership, I called Enterprise again and got routed to an assistant manager, who apologized for the miscommunication that caused me to have to spend my time driving to the Enterprise rental office and then to the car dealership. By the way, that also costs me mileage on a leased vehicle. She promised to reverse charges for the additional days of rental and to reduce the rental charges for the 3 days I had the car to compensate for my unnecessarily horrible experience that was due to their communication failure, not any fault on my part. She said she'd call me before the end of the day. That was May 14. Guess what? It's now end of day May 15, there was no call, and the credit card charges have not been reversed! I'm left with no other choice but to spend more time and energy disputing these bogus charges through my credit card company. How does a business operate like this? Never, ever rent from Enterprise again!
• JW

  Judi Wilmore

  May 6, 2026
  5.0
  Great customer service. Clean and well running cars. Price was right there. Just couldn’t be happier with my experience.
• HJ

  hamid jafari

  Mar 14, 2026
  5.0
  I had a great experience at the Enterprise in Laguna Hills thanks to Riley. She was very helpful, respectful, and attentive, and she truly cares about customers. Her customer service was excellent, and her attitude was friendly and professional. She made the whole rental process smooth and easy. I will definitely come back to this branch again for another rental car. Riley did a wonderful job.
• AK

  Anand Kolatkar

  Mar 3, 2026
  5.0
  The staff are very helpful and friendly. Always have a great experience at the Mission Viejo location.
• LJ

  Liv J.

  Feb 5, 2026
  1.0
  I’ve rented from Enterprise for many years and have never had an experience like this. This Enterprise Rent-A-Car location was by far the worst rental car experience I’ve ever had. I had an appointment booked in advance and even received a confirmation call a few days beforehand confirming the time. When I arrived at my scheduled pickup time, I was told the office was “closed” and that it was somehow my fault for being there—even though the time was available to book and had been confirmed by their own staff. The employees were rude, dismissive, and unwilling to help. After pushing back and explaining that this was an Enterprise scheduling issue (their lunch hours were incorrect in the app), someone finally helped me—but continued to blame me for the booking. The car I was given was barely running, clearly not in good condition, and it was the only option they offered. On top of that, I was charged a lot for a vehicle that should never have been rented out. When I returned the car and explained the issues, there was zero concern, support, or attempt to make things right. The staff here were disrespectful, the vehicle options were poor, and the overall service was unacceptable. I’ve had great experiences at other Enterprise locations, but this one is terrible. Do yourself a favor and rent from literally any other Enterprise location. This one is not worth your time, money, or stress.