Enterprise Rent-A-Car

Reviews

• LL

  LP

  Jun 28, 2026
  1.0
  You will get your first warning of how poor their service is as soon as you call and wait on hold for a half hour almost EVERY call. Your rental will not be washed before you pick it up. They are not open on Saturdays and are consistently understaffed.
• RS

  Richard Seanez

  Jun 23, 2026
  5.0
  The wife and I rented from Enterprise through Costco. It was a great and wonderful experience. Cannot recommend more
• MC

  mona c

  Jun 10, 2026
  5.0
  Excellent customer service at this location. Will make Enterprise @Laguna Hills our Go-to for future rentals. In particular, Riley, the service rep, was super efficient, composed, friendly, and professional. Handled everything inc paperwork, vehicle release, phone calls, multiple customers efficiently. Well done! Also appreciated reminder call day before from Eric to bring insurance card. Rented best truck ever, too. Great experience from team there!
• AC

  Alice C

  May 16, 2026
  1.0
  If there is an option for negative stars, I would have selected it! Please be forewarned: Rent a car from this Enterprise location at your own peril! Before this recent experience, I liked Enterprise Rent-A-Car, particularly for the pickups and drop-offs, and am truly appalled at what I experienced with this last rental. My most recent need to rent a car was because my car unexpectedly died. I rented a car from this Enterprise location for 3 days. The pickup was smooth, and the lady (can't remember her name) who checked me in was good to work with, similar to my previous experiences with Enterprise. However, that would be the end of the good experience. When I went to drop off the car 3 days later and asked for a ride to an auto dealership to pick up my newly leased car, Jannic told me to drive over to the dealership and they would pick it up from there, as they were too busy to give me a ride then. This was Monday, May 4. Later that same week, when I saw that my credit card was being charged more than the 3-day rental, I called that Enterprise office and got Jannic again. He said he'd call the dealership to locate the car, so that they could close out the contract. Even put me on hold to supposedly take care of that. Then, on May 14, I got an email from Enterprise asking me to confirm whether I'd be returning the car on May 15, along with over $1,000 in charges! So, I drove over to the Laguna Hills Enterprise office to attempt at settling this once and for all, as apparently calling would lead to no resolution with mounting credit card charges. What did I get? Jannic told me that he texted the dealership with no response. He called, and there was no response. He said the person with whom I left the keys didn't work there. And he insisted that he couldn't close out the contract unless he could locate the car. Yet, other than supposedly calling or texting, he wasn't going to do anything else to locate the car that he told me to drop off at the dealership! I would never have done that otherwise in a million years! Since it was clear that it'd be up to me to locate the car if I don't want to be responsible for paying for it, I drove to the dealership. Lo and behold, the car keys were there, the employee with whom I dropped off the rental keys on the day I picked up my leased car indeed works there! Right at the dealership, I called Enterprise again and got routed to an assistant manager, who apologized for the miscommunication that caused me to have to spend my time driving to the Enterprise rental office and then to the car dealership. By the way, that also costs me mileage on a leased vehicle. She promised to reverse charges for the additional days of rental and to reduce the rental charges for the 3 days I had the car to compensate for my unnecessarily horrible experience that was due to their communication failure, not any fault on my part. She said she'd call me before the end of the day. That was May 14. Guess what? It's now end of day May 15, there was no call, and the credit card charges have not been reversed! I'm left with no other choice but to spend more time and energy disputing these bogus charges through my credit card company. How does a business operate like this? Never, ever rent from Enterprise again!
• JW

  Judi Wilmore

  May 6, 2026
  5.0
  Great customer service. Clean and well running cars. Price was right there. Just couldn’t be happier with my experience.