Enterprise Rent-A-Car

Reviews

• OL

  Olga Livingston

  Apr 27, 2026
  1.0
  If I could give zero stars, I would. Please avoid this location. I arrived for my scheduled reservation, but the office was locked. I waited 10 minutes with no response. This ended up wasting half my day, and I had to pay for an Uber just to rent from a different location.
• HJ

  hamid jafari

  Mar 10, 2026
  1.0
  No body is here Don't waste your time !
• BM

  Brian Muma

  Jan 16, 2026
  1.0
  Do not choose this location if you are dropping off a vehicle. They are totally shady. I dropped off a rental that was a one-way trip. I went there during normal business hours but not one was there. There is a drop box to leave your keys. I made the huge mistake of doing this and then 2 bad things happened. First, they tried to charge me for pre-existing damage to the car. What I learned when I called their national office is that they don't share information on the cars from one office to another. So there was no record that the car already had a bunch of scratches. Fortunately, they took the charge away. The next one is worse. They tried to charge me an extra day since they were not there to receive the car. $95!!! I had to call my credit card company and they were unsuccessful in getting this overturned. What a scam and shame on whoever owns that location. Buyer beware!
• SL

  Sheryl in Laguna

  Apr 15, 2019
  5.0
  Great customer service! The pick up and delivery courtesy was much appreciated! Recommended!
• GF

  Gina De Franco

  Mar 9, 2017
  5.0
  I have to say that the friendly first person , i met, A man, was cheery and accommodating. A rare customer service experience. the women he assigned to drive me home, was also very kind ,and upbeat. Maybe its the Laguna Beach vibe, but this team makes you want to only rent from Enterprise and especially Laguna Beach in the canyon. Thanks, all. Efficient, and lovely. ?PS. very frustrating that there is a very tiny sign on the street to return my car. I picked up my car in north hollywood and that women was very lovely. going out of her way on many questions as i had a different drop off. Enterprise ,is professional and also goes out of their way with excellent customer service. FIX THE SIGN in LAGUNA CANYON ,you cannot find the drop off, but its tiny sign under COLLISION sign regarding another business. My only negative comment that is simple to fix. Thanks , i will be back!