Enterprise Rent-A-Car

Reviews

• JT

  Jim Taylor

  May 13, 2026
  1.0
  They couldn't find the keys to the mini van I reserved. They wanted to do the typical free upgrade but I needed a a mini van hence why I reserved it. They don't care. Kept me waiting 45 minutes. Before they let me know they wouldn't be able to accommodate me. What's the point of making a reservation and setting a pickup time when they can't have it ready. They are understaffed and really don't care about the customers time.
• KR

  Katie Rose

  May 12, 2026
  5.0
  All staff were exceedingly kind and helpful, and it was exciting to drive the newest model cars. :) They cleaned it up nicely and fueled it up for me, and it was a great ride for two weeks. Pick-up and Drop-off was painless, and I highly recommend them 👌
• RH

  Robin Hart

  May 9, 2026
  1.0
  I'm going to write two reviews - one about the people working there, and one about the company itself. I would have given 5 starts for the people. I worked with RJ, Jesse, and one other man whose name I don't remember. They were all so pleasant and helpful. They were patient even when I was frustrated by the lack of suitable cars for rent. It's unfortunate that they are left with so few cars to rent but it's not their fault. On my third visit to swap cars yet again, he got a returned car out of the line and had it cleaned up for me, and thought to complete the paperwork while the car was prepared to get me on the road quicker. Just one suggestion for Jesse - when you say you will wait for me to arrive after hours, please be there. Thankfully there was the third man there to kindly help me even though he was busy and they were officially closed - you know who you are, sorry I can't remember your name. Unfortunately everything else about this experience was a disaster. My BMW 2 series was in the shop. On Wednesday I reserved a "small luxury sedan" on the Enterprise website. When I arrived on Thursday to pick it up, all they had were two SUVs. That is not small nor sedan. I needed something so I took the Audi. It was the most uncomfortable vehicle I've ever been in. I'm 5'0" so I need lots of seat adjustment and this vehicle didn't have it. The headrest leaned so far forward that I couldn't sit up straight to drive. I brought it back at end of day - all they had to put me in was a crappy old Toyota Camry - says it's 2025 but looked like 1999 inside. It stunk inside of cleaners - the smell got in my hair and I smelled it all day. Seat adjustments were manual and again I could not make it comfortable - it hurt my knees. Back again I go on Friday to trade it for a crappy Toyota Corolla 2024 very basic, again only manual seat adjustment, no USB ports - don't all cars post 1999 have USB ports? It smelled bad too but not as bad as the other one so I put odor absorbers in it. I added two seat cushions to make the seat comfortable enough to drive. I can reach the pedals just barely. I just can't go back again to see if there's something better. Someone there told me flat out that they NEVER have BMWs for rent like the website claims, and rarely have Mercedes sedans. I don't understand it - I'm willing to pay the higher rate so why can't they keep some nicer cars around? He said they mainly have SUVs because that's what most people want and cheap sedans for those who don't want to pay much. I called another Enterprise on Lytton and the man said they also only have SUVs. Maybe you must go to the airport to get a decent sedan? I'd be embarrassed to rent the two Toyotas I tried. Maybe if they started with a nicer vehicle it would hold up better. But they go cheap and the client suffers the consequences. BTW nothing in their on-hold message is accurate - "clean maintained vehicles," "give every customer a great experience," "variety of vehicles," "get the vehicle you need," "standard of care," and "PUT YOU FIRST." All gross exaggerations - the experience was miserable. I will probably try Hertz next time but I imagine they are just as bad. Turo has limited vehicles and IDK how long I will need a car - just praying they fix mine soon. I've always been grateful to drive a BMW - now I will absolutely worship that car, having experienced how bad some others can be.
• FF

  Fia Futialo

  May 5, 2026
  5.0
  Great Customer Service. Representative that assisted us and Manager were awesome! I will definitely rent from Enterprise in La Mesa again.
• CT

  Charles Tawiah

  Apr 15, 2026
  5.0
  Had a great experience with Enterprise in La Mesa despite a hiccup last summer. My reserved SUV wasn’t available due to a recall and limited inventory, but John (the manager) really stepped up. He moved quickly to find a solid replacement that still fit my needs in terms of space and quality, and even applied a discount where it made sense. Appreciate the professionalism and effort to make things right—definitely left as a happy customer. I’ll be renting from them again.

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