Enterprise Rent-A-Car

Reviews

• NK

  Norman and Vicki Knight

  2 days ago
  5.0
  Excellent staff. Van was in perfect condition.
• CM

  Colleen McHugh

  3 days ago
  5.0
  Always short staff and have to wait. The staff is very nice.
• RL

  Ramon Leyva

  Jun 27, 2026
  5.0
  Chris was very helpful....awesome attitude I'm pretty sure he's the reason for return customers....I know he just became my "go to" for car rentals. Thank you
• AA

  A

  May 29, 2026
  1.0
  I was disappointed with my recent experience. I reserved a Mitsubishi Mirage and expected to receive a Mitsubishi Mirage or a similar economy vehicle. My reservation was for 4:00 PM, but when I arrived, I watched the associate assist multiple customers who arrived after me while I continued waiting. By the time I was finally helped, it was around 5:00 PM. When it was my turn, I was told that the Mitsubishi Mirage I had reserved was dirty and needed to be cleaned. Instead, I was offered a Nissan Altima as an “upgrade.” While some people may view that as an upgrade, it was not an upgrade for me. I specifically chose an economy car because it is more fuel-efficient. With gas prices being so high, fuel economy matters. A larger vehicle means higher fuel costs, which defeats the purpose of reserving an economy car in the first place. I even told the associate that I was willing to take the Mitsubishi Mirage despite it being a little dirty, but that option was not offered to me. Instead, I was expected to wait even longer for the vehicle to be cleaned, despite already waiting about an hour past my reservation time. I believe customers should receive the vehicle class they reserved whenever possible. If a customer reserves an economy vehicle, switching them into a larger vehicle should not automatically be considered an upgrade, especially when it may cost them more in fuel. I would also appreciate consideration for some form of reimbursement, credit, or discount due to the extended wait time and inconvenience. Additionally, the young driver fees add a significant amount to the rental cost. As someone who considers themselves a responsible and safe driver, these fees can feel excessive, especially when they add up to around $100 during the rental period. Overall, I was frustrated by the delay, the lack of availability of the vehicle I reserved, and being told that a different vehicle was an upgrade when it did not meet the reason I selected the economy vehicle in the first place.
• RH

  Robin Hart

  May 9, 2026
  1.0
  I'm going to write two reviews - one about the people working there, and one about the company itself. I would have given 5 starts for the people. I worked with RJ, Jesse, and one other man whose name I don't remember. They were all so pleasant and helpful. They were patient even when I was frustrated by the lack of suitable cars for rent. It's unfortunate that they are left with so few cars to rent but it's not their fault. On my third visit to swap cars yet again, he got a returned car out of the line and had it cleaned up for me, and thought to complete the paperwork while the car was prepared to get me on the road quicker. Just one suggestion for Jesse - when you say you will wait for me to arrive after hours, please be there. Thankfully there was the third man there to kindly help me even though he was busy and they were officially closed - you know who you are, sorry I can't remember your name. Unfortunately everything else about this experience was a disaster. My BMW 2 series was in the shop. On Wednesday I reserved a "small luxury sedan" on the Enterprise website. When I arrived on Thursday to pick it up, all they had were two SUVs. That is not small nor sedan. I needed something so I took the Audi. It was the most uncomfortable vehicle I've ever been in. I'm 5'0" so I need lots of seat adjustment and this vehicle didn't have it. The headrest leaned so far forward that I couldn't sit up straight to drive. I brought it back at end of day - all they had to put me in was a crappy old Toyota Camry - says it's 2025 but looked like 1999 inside. It stunk inside of cleaners - the smell got in my hair and I smelled it all day. Seat adjustments were manual and again I could not make it comfortable - it hurt my knees. Back again I go on Friday to trade it for a crappy Toyota Corolla 2024 very basic, again only manual seat adjustment, no USB ports - don't all cars post 1999 have USB ports? It smelled bad too but not as bad as the other one so I put odor absorbers in it. I added two seat cushions to make the seat comfortable enough to drive. I can reach the pedals just barely. I just can't go back again to see if there's something better. Someone there told me flat out that they NEVER have BMWs for rent like the website claims, and rarely have Mercedes sedans. I don't understand it - I'm willing to pay the higher rate so why can't they keep some nicer cars around? He said they mainly have SUVs because that's what most people want and cheap sedans for those who don't want to pay much. I called another Enterprise on Lytton and the man said they also only have SUVs. Maybe you must go to the airport to get a decent sedan? I'd be embarrassed to rent the two Toyotas I tried. Maybe if they started with a nicer vehicle it would hold up better. But they go cheap and the client suffers the consequences. BTW nothing in their on-hold message is accurate - "clean maintained vehicles," "give every customer a great experience," "variety of vehicles," "get the vehicle you need," "standard of care," and "PUT YOU FIRST." All gross exaggerations - the experience was miserable. I will probably try Hertz next time but I imagine they are just as bad. Turo has limited vehicles and IDK how long I will need a car - just praying they fix mine soon. I've always been grateful to drive a BMW - now I will absolutely worship that car, having experienced how bad some others can be.

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