Enterprise Rent-A-Car

Reviews

• CL

  Claudia De leon

  1 day ago
  1.0
  The service provided by the Enterprise employees who assisted me on Friday the 15th and Monday the 18th was not pleasant at all; they were very rude and answered with arrogance and conceit. It was very poor service from both the receptionist and the "Gringo" who assume i was going to pay with credit car that was insulting he was the one handed over the car! The only one who showed genuine kindness was the driver... Thank you very much, driver.
• FF

  Fiona

  6 days ago
  1.0
  Booked a car, full day of sight seeing planned. Arrive and get told they don't accept debit cards like other companies do even though i could use my phone for credit card. No where on their website states this. Told me directions to hertz only 5 minute walk away which doesn't exist. Whole day of our holiday wasted. Company policy which no other companies seem to have.
• VE

  Victoria Everett (Victoria E)

  May 12, 2026
  5.0
  Fast and friendly service. Great vehicle clean and well maintained. Jack was extremely friendly and helpful with our collection and drop off.
• A

  呂志倫

  May 10, 2026
  2.0
  I am a Chinese resident living in Japan, and I visited on my reservation date to rent a car. However, after presenting my Chinese passport, my Japanese driver’s license, and my International Driving Permit (IDP), I was refused service because the issuing authorities of these documents did not match. I then offered to step back and have my Japanese friend, who was with me, take over as the driver, but this was also rejected simply because I was part of the group. I was told this was company policy, yet there was no mention of such a rule on the website or during the booking process. In the end, we had to urgently find another rental company, and fortunately we were still able to carry out our plans. However, this situation could have been easily avoided if the policy had been clearly communicated in advance. Better transparency would help customers prepare properly and prevent unnecessary confusion and stress.
• MB

  Mitch Breuer

  Apr 19, 2026
  5.0
  The staff at Enterprise were all completely professional from the top down - the Sales Area Manager Melissa Marin, who assisted with this rental with great courtesy and care, understanding the importance and getting me an excellent rental arrangement, to Johnny Damian at the Enterprise Hollywood on Gower, as well as Michaela, who, despite what they had to deal with with the van recall, plus all of their other customers, were yet totally service minded and took care of me 1000 percent all of the way with this rental experience. Excellent excellent service. Then there was Marquis at the Hillhurst Enterprise, who arranged transport back for me after my drop, once again above and beyond service, so my rental experience would be smooth from beginning to end. In short, the Enterprise rental experience and team is the best I have ever encountered, coming off without a hiccup despite the daily pitfalls and traffic they have to deal with, which is why I stick with Enterprise year after year. This experience also benefits the entire world of science fiction and fantasy, as we host the contest winners of the biggest contest in the world, the L. Ron Hubbard gala awards for the writers and illustrators of the future! So by transporting these VIPs safely and successfully, it allows this awards ceremony and workshop week for the top new writers and illustrators in the world to happen. Thanks again and we will see you for our next rental experience. Mitch Breuer. Operations and Logistics Mgr. Galaxy Press Inc.

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