LexService

Reviews

• MG

  Malaree Garcia

  Aug 22, 2026
  1.0
  I brought my car in and gave them the green light to update and fix anything that needed attention, resulting in an invoice of nearly $4,000. I paid it without question or complaint. When I went to pick up my car, they asked me to step outside and pointed out that my rear left reflector was broken and bumper was scratch. To their credit, they initially admitted it likely happened in their shop and promised to order the parts and fix it. I said no problem. However, the very next day, I looked in my trunk and found my large subwoofer completely ripped apart, with the rubber foam shredded and scattered all over the trunk and a blanket. I called immediately. The guy checked and admitted his mechanics had been in the trunk, but said he’d have to talk to them on Monday. They got into contact with my dad who initially dropped the car off for me and tried to blame the damage on the speaker being "old and frozen." I took a video physically touching the foam to prove it wasn't frozen or flaking, it was clearly torn apart by force. Even with this proof, the owner tried to deny fault but agreed to fix it anyway. Because the speaker is too large to take out of the trunk whole, my dad removed the speaker from the box and brought the part directly to the shop. The owner was instantly furious, claiming it wasn’t that damaged when it left (it was) and argued with my dad eventually agreeing to fix it. A week later, my dad went to check on it, and nothing had been done. Instead of apologizing, the owner became aggressive, called my dad a liar, and accused us of trying to "pull a fast one, he knows what type of people we are” He claimed I hadn't even looked in my trunk before dropping it off, which is ridiculous, because I had to empty my car's contents into the trunk right before dropping it off. My dad finally told him to forget it, don't fix the speaker, and don't bother fixing the light they broke either. My dad and I will not tolerate being spoken to that way. We would rather walk away than be accused of being the type of people who lie to pull a fast one, especially after happily paying a nearly $4,000 invoice.
• BM

  Bry M

  Aug 21, 2026
  5.0
  I had a really great experience with this car service. I was running late, but Paul was incredibly helpful and made sure I was taken care of right away without making me feel like I was inconveniencing them. They went out of their way to help me, quickly figured out the issue I was having, and got it fixed much faster than I expected. I really appreciated how friendly, professional, and willing they were to help from the moment I walked in. I left feeling relieved and genuinely impressed with the quality of service I received. It’s not often you come across a business that makes you feel like they truly care about helping you, and I couldn’t be happier with the experience. I would definitely recommend them to anyone looking for honest, reliable, and exceptional car service.
• GA

  Greg Anderson

  Jun 23, 2026
  5.0
  There guys are great, especially since you know you can trust them - an exceedingly rare quality in car repair shops today.
• SP

  Shelley Perez

  May 31, 2026
  1.0
  I brought my vehicle to LexService because my headlights seemed dim and was advised to replace both factory HID bulbs for nearly $600. The right bulb was initially installed incorrectly and had to be corrected on a return visit. Unfortunately, even after that adjustment, the expensive new bulbs made little to no difference in nighttime visibility. When my vehicle was brought in again to address the issue, what should have been a routine service dispute became unnecessarily confrontational. The owner made unprofessional personal remarks and repeatedly changed his position regarding a refund. After removing the nearly new bulbs, the shop refused to issue even a parts only refund, leaving me no choice but to file a credit card dispute for the retained bulbs. To make matters worse, the shop also retained then refused to provide me a copy of my original invoice. I filed a complaint with the Bureau of Automotive Repair, and even after the agency contacted the shop, the invoice was still not provided. Although, I am appreciative that the shop ultimately issued a full refund, the overall experience was frustrating, unprofessional, and disappointing.
• CP

  Chet Patel

  Apr 24, 2026
  5.0
  I recently took my 2016 Lexus GS-F to Lexservice to address a coolant leak and sluggish acceleration. After being told by local mechanics that only a dealership could handle a car of this caliber, I found Lexservice through a Google search—and I’m incredibly glad I did. They didn’t just fix the leak; they diagnosed the root cause of my acceleration issues. They went above and beyond, addressing secondary issues at no additional labor cost. Based on forum research and online estimators, Lexservice was at least a quarter of the cost than the dealership would have been. More importantly, their thoroughness and attention to detail far exceeded dealership standards. Even though I live 20 miles away, the peace of mind is well worth the drive. Lexservice has earned all my future business!

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