Enterprise Rent-A-Car

Reviews

• EJ

  Ewald Jeanty

  Apr 22, 2026
  5.0
  Everything went smoothly. The front desk associates were quite welcoming and professional.
• WW

  Wendy Wells

  Apr 10, 2026
  5.0
  Customer Service Reps were friendly and helpful. Morning and evening wait times were long; however, they made sure the process was easy.
• NS

  Ned Stark

  Apr 7, 2026
  5.0
  Great customer service!!! picking up and drop off was fast and easy as well
• MA

  Maria Arzate

  Apr 3, 2026
  1.0
  I went into the store to get a quote, one of the staff members was able to assist me, he gave me two quotes. I went home that evening and booked a reservation two days prior to my trip.When I go in the morning of my reservation I was told there were no vehicles for me. First, I was told the car needed maintenance, if I could wait. I agreed but shortly was told that all of their 6 minivans were going to be out for maintenance, oh and coincidentally I was 7th on the reservation list for a minivan. I asked if they could accommodate me with any vehicle that could seat 7, they said no. The same man who gave me a quote two days prior was the one helping me, I reminded him of the quotes he provided me with. He said, " oh yeah, we still had a lot of vehicles available for reservation at that time but since you booked later we don't have anything for you now", mind you I reserved a car that same evening. He also told me there was no phone number for him to call to let me know, which isn't true, the website would not allow me to continue without a phone number. Then he proceeded to say that the base has completely booked them out on any large vehicles for the last two weeks. His lies did not add up. Then he used the excuse of it being Spring Break week, I understand people travel but all the lies and excuses were not needed. Meanwhile, as I was given excuse after excuse the exact same thing was happening to another customer over the phone. An enterprise staff member was telling him, "sir there's nothing I can do. I can not rent you out a car that I do not have". I walked out of there frustrated and disappointed. Fortunately, the Enterprise in Fresno near the airport was able to accommodate me that same morning extremely helpful. Do not go to Enterprise in Hanford, if you do give them a call to confirm they'll have your vehicle chances are they won't have it. They overbook themselves and then can't fulfill reservations. Go to Hertz or a different Enterprise location.
• NC

  Nancy Crider

  Mar 25, 2026
  4.0
  Hanford Enterprise were professional and courteous. They were willing to assist me with any questions or concerns . I would recommend them if you need to rent any vehicles. The staff was friendly and helpful. The vehicle was clean and had no mechanical issues that I had to be concerned about. I had very little wait time to pickup or drop off the vehicle. Vehicle rental reservations is highly recommend for the area of Hanford, CA. So, I suggest call ahead to there office. That will help you and Enterprise out to receive great service.

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