Colley Ford

Reviews

• DB

  Dave Blaylock

  Jul 2, 2026
  1.0
  Terrible experience with Colley Ford service department. Dropped off a 2024 F150 with a service engine light on, and an oil leak under the truck. Service advisor Ernesto took it in for service Im a professional manner. 3 days later when I was called that it was done, I was shown paperwork that said the service engine light wasn’t on (even though I showed it to Ernesto when dropping off), and although there was some residual oil probably from a previous oil change that they wiped off, there was no active leak and to keep an eye on it. The very next day, it was leaking again on my driveway i had just cleaned the other oil off of. I called and eventually spoke with Ernesto, and when I told him it was still leaking oil, and he threw his techs under the bus and said it’s not his fault, since he doesn’t actually work on the vehicles. Terrible answer from the person representing the company. I went to my normal mechanic today and had them out it on a rack, and lo and behold, it is actively leaking from the oil plug. I’m not a mechanic, but I’ve changed oil Im a vehicle, and the drain plug is one of the easiest locations to identify a leak. Needless to say, although Colley Ford is close to where I live, I will not be going there again. My vehicle is part of a large fleet of trucks that probably have a lot of business that uses Colley ford, but I will be reaching out to Enterprise fleet maintenance to change that.
• WA

  Walter Areas

  Jun 23, 2026
  5.0
  I drop off my car today in the morning for a recall and couple of hours after, Ernesto Garcia my service advisor called me telling me that it was ready. I asked Ernesto if technician could check why my winshield washer wasn't coming out, it was checked and fixed. Thank you Ernesto, is always fun to talk to you and you always treat me with respect and a smile.
• LC

  Lynda Chavez

  Jun 20, 2026
  3.0
  Overall Colley Ford is great for service. For repairs I was a bit unhappy. They had to perform a $200 diagnostics on my car to find out the battery was bad which was why my start button had trouble starting the car and the diagnostic cost didn’t go towards the repair. Why not test the battery first before going the more expensive route.
• BP

  Brian P

  Jun 19, 2026
  5.0
  My fourth vehicle purchase at Colley. During this purchase, I dealt with Motaa in Sales and Bobby in Finance. Both are friendly, efficient, and explain things thoroughly. I have always had a good vehicle purchase experience here. This time I bought a new Ranger XLT 4x4 V6. I am very impressed with this truck; It is smooth, quiet, and a strong runner. Not one squeak or rattle and the fit and finish is excellent. Im happy.
• OH

  olivia henderson

  Jun 13, 2026
  1.0
  I am extremely disappointed with my experience at Colley Ford regarding my brand-new 2024 Mustang GT. I purchased this vehicle new with only 5 miles on it, and since then I have experienced ongoing safety system warnings, battery-related failures, and transmission concerns. The warning indicators appear both on the vehicle's dashboard and through the FordPass app. I have repeatedly brought my vehicle back to the dealership, provided photos and videos documenting the issues, and have done everything possible to help diagnose the problem. During my most recent visit, I even asked if they wanted updated timestamps and additional documentation to assist with troubleshooting. Despite multiple service visits, including a recent visit where my vehicle remained at the dealership for two days, I was repeatedly told that nothing could be found. Meanwhile, the warnings continue to appear, and my concerns remain unresolved. As a customer who purchased a brand-new vehicle, it has been extremely frustrating to deal with the same issues over and over without a clear resolution. After my previous service experience, I left an honest review reflecting my dissatisfaction. Because the issues remained unresolved, I also contacted Ford Corporate for assistance. When I returned to Colley Ford again for the same ongoing problems, I felt that the focus shifted from addressing my vehicle concerns to discussing the negative review I had left. Rather than focusing on the battery failures, safety system warnings, and other concerns that brought me back, the service manager, Gary, appeared more concerned about my review and expressed frustration about it. I felt dismissed as a customer and was left with the impression that my concerns were not being taken seriously. Instead of focusing on resolving the issues with my vehicle, I was made to feel unwelcome for providing honest feedback about my experience. My goal has never been to create problems for the dealership. I simply want my brand-new Mustang repaired properly and the underlying issues identified and resolved. After numerous visits, repeated documentation, and ongoing warnings from both the vehicle and the FordPass app, I expected better customer service and a stronger commitment to finding the root cause of the problem. Based on my experience, I cannot recommend Colley Ford. If you purchase a vehicle here, I hope your experience is better than mine. As a customer dealing with unresolved issues on a brand-new vehicle, I have felt ignored, dismissed, and unsupported throughout this process.

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