Enterprise Rent-A-Car

Reviews

• JM

  Jeanette Martinez

  Jun 24, 2026
  5.0
  This is our 2nd time renting a company vehicle from this location. I was having issues with my Drivers License and Marco was able to get me into a vehicle and was sweet enough to upgrade us after having a rough day. We were able to travel for work comfortably. This is always our go to location for vehicle rentals.
• RB

  Rachel Burt

  Jun 7, 2026
  1.0
  I needed a rental car while my truck was being worked on so the dealership working on my vehicle contacted Enterprise at Palm and Pinedale in Fresno. When I got there the individual helping me was very rude and incredibly unprofessional. He expressed that they only had one vehicle as an option. Even though he was very rude during that first interaction I brushed it off and just wanted to get the car and be on my way. Well instead of informing us on the condition of their only vehicle available, he got upset and rude again towards me when I discussed the poor condition of vehicle. The vehicle reeked so heavily of smoke (even though there was a sticker on the dash board saying no smoking) and the back seat was filthy. So the guy got agitated at me for being upset at the condition of the car. Very unprofessional. He could have just given us a heads up at least and I wouldn’t have been so frustrated. The fact that it didn’t even look like they cleaned it from whomever rented it prior was incredibly disgusting. Thank goodness the dealership working on our car figured something else out for us because this locations lack of customer service, professionalism and cleanliness were enough for me not want to come back again.
• GM

  Gustavo Medina

  Jun 6, 2026
  5.0
  Friendly staff and great customer service.
• RX

  Roscoe X

  May 22, 2026
  4.0
  The agent at this location was very helpful. I rented the car from airport had to go to travel to another city called office were it was rented from original said no problem but turns out I was speaking with two different people of two different cost. When calling the local company they couldn't find contact so my question is so you say you can't find me in your system how did you come up with this figure 🤔.
• ED

  Eric Duran

  Apr 15, 2026
  1.0
  Enterprise has the worst inventory management system ever conceived and it's basically predatory at this point. Whether there is a reservation or not you are constantly told there are no vehicles that are available that are less than $150 per day. I understand the logistics of having a real time system but all the inconvenience is passed on to customers. Maybe they should prioritize storing vehicles that people actually rent instead of having the entire lot filled with Waggoneers (which avg abt 20 mpg btw). Absolutely ridiculous and seems to be intended. Edit** Filed a complaint to Corporate and unless Enterprise offers a God-tier resolution soon, complaints will also be filed with the California Attorney General, and the FTC. "This branch consistently engages in "bait and switch" tactics prohibited under California Business & Professions Code § 17500. On multiple occasions, I have reserved standard, low-cost vehicles through their online portal. Upon arrival, the branch repeatedly claims these vehicles are unavailable, despite a majority of their physical inventory being comprised of the most expensive vehicle class (Premium SUVs). This is compounded by the branch's policy of arbitrarily honoring or refusing the advertised and confirmed reservation price for the available vehicles. In my experience, by stocking the lot with high-cost inventory while advertising low-cost availability, the branch creates what feels like a predatory environment where consumers are forced to accept significantly higher daily rates and fuel costs. This appears to be a deliberate effort to bypass agreed-upon contract rates rather than a simple failure of inventory management."

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