Enterprise Rent-A-Car

Reviews

• FA

  Filmz Ace

  6 days ago
  1.0
  Terrible cars terrible service people here are money hungry and lie about everything was told the car was ona full tank I arrived and the car was empty as soon as I picked it up
• JB

  Julian Carlos Flores Bricaire

  May 12, 2026
  5.0
  Professional employees recommended 100%
• SS

  Sam

  May 5, 2026
  5.0
  The customer service was excellent the truck wasn’t available at the requested time they notified me let me know when it would be ready and the process was easy everything worked out
• CI

  Cheryl Ing

  Apr 30, 2026
  5.0
  Great customer service and we highly recommend Brennon Enriquez to get you signed up quickly and on your way.
• HG

  Hilario Guerrero

  Mar 31, 2026
  1.0
  Horrible experience with Caroline. Really ruined the mood of our family vacation. I picked up the vehicle at the Gilroy, CA office. The person who inspected the car with me went over scratches and dents primarily on the front of the car and driver side. He pointed out these scratches and dents are small and nothing to worry about so I didn’t bother taking any photos. Well, the Fresno office certainly thought differently. Caroline said a dent in the driver side door was big enough to report and started asking questions about my auto insurance such as the amount of my deductible. I was stunned as I could barely see the dent she was referring to. I told her the person at the Gilroy office pointed out the scratches and dents on the driver side door and the “damage” she was referring to was not done by me. Caroline then got her manager to look at the door as she was saying the issue was minor enough it may not need to be reported. Both Caroline and her manager said the scratch/dent was “borderline”. Caroline said she would send over the request to the claims department so they can decide if they are going to bother actually repairing the issue. She said they decide quickly and she would call me back right away and if they decide it needs fixing, she would help me with the forms and info to file a dispute. Caroline never called back. I called back after not receiving a call and she confirmed a case was opened and all future contact over the claim and dispute is to be done through the Gilroy office and not with her or the Fresno office. Talk about passing the buck! Caroline and the Fresno office make mountains out of molehills so please avoid this office. I decided to write this review before the claim is closed because Caroline made it clear her work is done so I don’t expect any more involvement with her or the Fresno office.