Enterprise Rent-A-Car

Reviews

• JM

  J M

  Jun 10, 2026
  5.0
  Best enterprise to go to i recommend
• LB

  Lauralee and David Barrow

  Jun 4, 2026
  1.0
  We phoned this business at 3:25 in the afternoon, told them our car was broken down and we needed a rental. We gave the agent the address of the repair shop we were at, and told him we needed somebody to come to us. He said that somebody would be there at 4:00, but due to a language barrier, could not ascertain whether they would be picking us up or bringing a car. At 4:15, we called again to find out where the driver was. We encountered a much worse language barrier, but managed to understand that the agent would look into our reservation and call us back. At 4:30, we made a third call. This agent spoke good English. She verified our reservation, apologized for the inconvenience, and said that the driver was running late and would pick us up next. Then she changed her mind. They don’t pick up people outside of a five mile radius. (The shop was 5.2 miles from their business. I checked.) She apologized for the inconvenience, and said that the first agent should have checked before booking the reservation. We were trying to figure out how that error was our problem, and questioned her about it. She put us on hold to “check into it.” Then she came back, apologized again for the inconvenience, and repeated that we were outside of their pickup area. They made a reservation (they were sending us texts about it), but refused to honor it. The conversation deteriorated into a back and forth of, “What are we supposed to do?” on our end, with, “I understand, I’m sorry for the inconvenience,” on her end. Then the story changed yet again. The driver was going home at 5:30, so it was too late for him to come get us. She suggested that we drive to her. Well, if we had a car, we would not need to drive to her, would we? We finally hung up on her and tried desperately to find another car rental, but it was almost 5:00, so we were too late. The moral of the story? This Enterprise dealer threw us under the bus and stranded us - and a sidewalk covered with our belongings - in a car repair shop after committing to picking us up. UPDATE: I followed the directions provided by Enterprise's bot and went to the website. The only real option was live chat. I sent the entirety of this review on live chat. The representative claimed to have read it, but then asked me if we had spoken to an agent about a pickup. Unbelievable. Then her response was, "Unfortunately, there is nothing we can do. The branch can schedule pickup service, but they cannot guarantee the service based on staff availability and the traffic at the branch." Do I feel safe ever using Enterprise again? Heck no!!
• JS

  jonathan soto

  May 29, 2026
  1.0
  STAY AWAY FROM FONTANA ENTERPRISE ! If I could give Fontana Enterprise zero stars, I absolutely would. This has been one of the most frustrating customer service experiences I have ever dealt with, and months later I am still dealing with the consequences. The issue started when Enterprise charged my credit card without my authorization. The only charge I ever authorized was the security deposit. At no point did I approve additional charges to my card. When I contacted Enterprise about the unauthorized charge, they refused to remove it and directed me back to the dealership, even though they have the ability to create and submit invoices directly to the appropriate party, whether that's the dealership, warranty company, or another responsible entity. What makes this even more frustrating is that Rotolo Chevrolet had already authorized Enterprise to charge the dealership's account for the amount in question. Despite this, Enterprise chose to charge my personal credit card instead and has done little to help correct the situation. Months later, I am still trying to get a resolution. As bad as the billing issue has been, the rental vehicle experience was somehow even worse. The first rental vehicle completely broke down. After contacting roadside assistance, I was forced to wait approximately five hours for a tow truck. During that entire time, I had my FOUR-YEAR-OLD CHILD with me sitting in a vehicle with no air conditioning under the California sun. To make matters worse, I repeatedly informed both the roadside assistance representative and Enterprise that the problem was not the battery. When the tow truck finally arrived, the first thing they attempted was a battery jump, wasting even more time despite being told beforehand that the battery was not the issue. Also important to point out that the Tow Truck representative that came out stated "The battery is clearly not the issue. Why didn't they just take your word for it? Now you have to wait for an actual tow truck to get called out and drive to you since I’m only in a 2 seat pick up truck which clearly isn’t a tow truck.” Eventually, I had to go to a local Enterprise location to obtain a replacement vehicle. The next morning, I woke up to find that the second rental vehicle had a completely flat driver's side front tire. Another service call was required, another delay occurred, and another replacement vehicle had to be arranged. Then came the third vehicle. While driving approximately 50 to 60 miles per hour on the freeway, the vehicle shook so badly that it was obvious something was mechanically wrong. At that point, I had completely lost confidence in the quality and safety of the vehicles being rented out. So to summarize: -Unauthorized charges placed on my credit card. -Refusal to properly correct the billing issue. -Extremely difficult to reach by phone. -A rental vehicle that completely broke down. -A five-hour roadside assistance wait with a young child in extreme heat. -A second rental vehicle with a flat tire. -A third rental vehicle that shook excessively at freeway speeds. -Months of frustration with little to no accountability. Mistakes happen. Vehicles break down. But what separates a good company from a bad one is how they respond when problems occur. Unfortunately, Fontana Enterprise consistently failed at every opportunity to make this situation right. This experience has cost me countless hours, unnecessary stress, and a level of frustration that no customer should have to endure. Based on my experience, I cannot recommend this location to anyone. ZERO stars. ** FYI: the Instagram Enterprise Page reached out to act as if they cared. Obviously they just don’t want customers like myself to tell the truth. Oh well, I tried making things right.
• MP

  Minedi Pereda

  May 20, 2026
  5.0
  Fast easy rental and return staff very helpful car was clean and tank full. Will rent with them again
• NJ

  Nomis Jugo

  May 14, 2026
  1.0
  Making reservations for pick up truck, I even called in day before to make sure they have available and when I get there in the morning telling me sorry we don’t have any pick up trucks available.

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