Enterprise Rent-A-Car

Reviews

• VS

  Verenise Suarez

  Aug 27, 2026
  1.0
  They dont answer the phone. When they answer they transfer to automatic system. I need help answer the phone. I already have a rental
• AT

  Andra Toader

  Aug 12, 2026
  1.0
  Had a really bad experience with them. We wait 2 hours to get a car while they said they are cleaning it, but the car wasn’t there. After 2 hours we left without a car, because we didn’t have a credit card, just a debit card, but they don’t except it. It is ridiculous!! We lost our time and that one day trip because of them.
• AP

  Alex Paraschiv

  Aug 12, 2026
  1.0
  Absolute nightmare and a massive waste of time! Avoid this rental company at all costs, especially if you are traveling internationally. We reached the counter at 8:00 AM and spent over an hour and a half waiting while they processed our paperwork. After that, we were made to wait another 30 minutes just for the vehicle itself. While we watched three different customers who arrived after us get their cars immediately and drive off, we were forced to wait because, according to staff, our car was 'still being washed.' The car should have been prepared and ready to go well before we arrived. To top off this two-hour ordeal, they ultimately refused to give us the car altogether simply because we didn't have a traditional credit card. They insisted on a credit card in the primary driver's name purely because we are international visitors and flat-out refused to accept our Revolut card. Keeping us waiting for two hours, giving cars to latecomers, and delaying us for a last-minute car wash only to turn us away empty-handed over a rigid card policy is mind-blowing. Zero respect for customers' time, zero empathy, and absolute failure of service. Book with literally anyone else!
• KS

  Krish Santhanam

  Aug 8, 2026
  5.0
  Rented a Chevy Malibu with 40,000 miles for six days. The vehicle was in great shape. Rental office staff picked me up and dropped me off. Good service by the rental office staff.
• RL

  Robert Larson

  Aug 2, 2026
  1.0
  Fontana Enterprise refused to rent me a car because I didn’t have a car reserved for that day. Totally ridiculous because it’s often unplanned emergencies that cause people to need to rent a car. I live in a different state but I have OFTEN rented a car, same day, without a reservation from Enterprise. NEVER has it been a problem… I even asked, “even if you have a car available, I can’t rent it”…he said “that’s correct”. I don’t know if it’s a California thing or what but it’s not acceptable and it’s a very poor business practice for Enterprise in Fontana, California. Another reason to shun this state and Enterprise rental cars…

Frequently Asked Questions About Enterprise Rent-A-Car