Enterprise Rent-A-Car

Reviews

• SS

  Shauna

  Jun 24, 2026
  4.0
  Great customer service, clear and accurate instructions were given. Only downfall was they didn't have entry level rent a cars available. Had to pay for mid size as an upgrade due to availability but other than that very happy especially since everyone I called was out of rentals altogether.
• JA

  Jerry Apodaca

  Jun 20, 2026
  4.0
  Rented a car here in Folsom for about 6 weeks and they were great with the whole process. The staff was very friendly and made adjustments to my contract as appropriate to save me some money on the rental. No complaints at all.
• AB

  Ashok Bhatla

  Jun 16, 2026
  5.0
  Excellent Fast Service. Completely satisfied with staff.
• BG

  BigMama G

  Jun 11, 2026
  1.0
  We reserved a vehicle through Costco several weeks ago, and my husband received a voicemail yesterday from Ian confirming our rental pickup for Friday. However, we received another call today from Cris stating that the van is no longer available. I contacted Costco, and the representative clarified that under their agreement with Enterprise, it is the rental company’s responsibility to secure an alternative vehicle if the reserved one becomes unavailable. I then spoke with Josh, the branch manager, who stated that there were no vans available anywhere in Sacramento. This information proved to be inaccurate, as I was able to locate availability at another location myself. Costco then assisted us in securing a reservation there. This situation suggests a lack of effort and accountability in resolving the issue. Providing incorrect information and failing to assist in finding a solution created unnecessary inconvenience and reflects very poorly on the level of customer service at this branch. Additionally, my son has previously had a negative experience at this same location, which raises further concerns about consistent service quality. As a result of these repeated issues, we will not be renting from this location again. I have also filed a formal complaint with Costco, as this experience does not align with the standards expected under their partnership with Enterprise.
• BH

  Bill Henderson

  Jun 9, 2026
  5.0
  Trent Hallstrom is an excellent management trainee and made our experience with the Enterprise in Folsom, California such a great experience.

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