Enterprise Rent-A-Car

Reviews

• TT

  Tiffany Tarantino

  Aug 8, 2026
  1.0
  Contrary to some of the reviews saying that Branch Manager Raymond Hillhouse provides good customer service, I 1000% disagree. He is rude, dismissive, chauvinistic, and abusive of his “branch manager” title. I am a frequent renter, usually monthly, and rent from the airport because every interaction I have at the eureka branch is not a positive experience. Today, I showed up to pick up my reservation and they didn’t have what I reserved, there was no prior communication that it wouldn’t be available, there was no help in trying to find the size vehicle I reserved. I called around and made arrangements to exchange the size vehicle that was being offered for the size vehicle that I rented at another location. When I went to the counter he refused to rent to me because he didn’t like that I called around and said I was being rude. Not once was I rude to Ray, was I upset and frustrated at the lack of customer service and dismissive behavior and was I being stern and upset, absolutely. When I asked for his supervisors information, he said he was it. He was his own manager and I could take any and every card on the counter and it would go back to him. I told him I was going to call corporate and he literally said, “I AM CORPORATE.” As if he signs his own paycheck. Mind you this was a grown man speaking this way I. Front of my 8 year old son. I think I’m going to have to take my Gold Status elsewhere. So disappointing.
• AY

  Andre Yousefian

  Jul 11, 2026
  1.0
  I reserved a car and they tell me they don't have the car ready, but they'll call me back. They never called me back now I'm stuck here without a car. I tried calling them and left me on hold for an hour. I'm still here in Eureka, maybe you should call me back?
• KL

  Kevin Lee

  Jun 19, 2026
  5.0
  Very nice rental car shop. I needed rental car urgently but they did not have any car in that time. But the manager gave me upgraded car without any extra charge. So nice and kind person. Strongly recommend this shop.
• LW

  L W

  Jun 15, 2026
  5.0
  Raymond Hillhouse, Branch Manager is exceptional and understanding. I needed a rental for 2 weeks this past April. I arrived an hour early, was exhausted from flying from the east coast, and he helped me with a terrific rental. I’ve been renting cars from this location for over 5 years and have always been very pleased. Thank you Mr. Hillhouse!
• KK

  Karen

  Jun 12, 2026
  1.0
  So I was told to bring in my credit card and driver's license. Then was told I needed my insurance papers. Then the woman at the counter was so covered in perfume it was making me sick so I wanted to go outside and call my insurance to get what was needed. As I went out the guy I had spoken with on the phone said , we do agree I told you to bring in your insurance right ? I said no I would have brought it as it was a long bus ride to get there. Then he refused to rent me the car. Ten hours on a bus for nothing. I'm old and disabled. I had a reservation. I'll never use the eureka enterprise ever again. If you are chemical sensitive don't even go in enterprise, They will make your eyes water not tell you what to bring in and insist they did. Then do this. Anyway go to Hertz. They are much nicer there.