Elk Grove Kia

Reviews

• KL

  KRIS L

  3 days ago
  1.0
  I had a very disappointing experience with the sales team at Elk Grove Kia. The salesperson seemed extremely impatient and uninterested in helping me simply because I was not ready to purchase a vehicle that same day. I was comparing Kia with other brands and taking the time to evaluate my options, which I believe is a completely reasonable thing for any consumer to do when making a major purchase. What was particularly unprofessional was that the salesperson asked me why I would choose another brand instead of Kia. In my opinion, that is the wrong approach to take with a potential customer. Instead of questioning the customer about why they might choose a competitor, a good salesperson should explain why Kia is a better choice, what advantages Kia offers over competing brands, and why the customer should consider purchasing from them. I was looking for information, comparisons, and a professional sales experience. Instead, I felt rushed and dismissed simply because I wasn’t ready to buy immediately. Not every customer walks into a dealership ready to sign paperwork that day. A professional salesperson should understand that comparison shopping is a normal part of the car-buying process and use that opportunity to demonstrate the value of their product. Unfortunately, based on this experience, the sales approach at Elk Grove Kia made me less interested in purchasing a Kia rather than more interested. Very disappointing customer service and sales experience.
• AG

  alondra gutierrez

  4 days ago
  5.0
  Every time I visit Elk Grove Kia, I’m always well taken care of. Brandon Calloway consistently provides excellent customer service and is always helpful, friendly, and professional. I’ve never had any issues at this location, and I always have a great experience. I truly appreciate the level of service Brandon and the team provide and would definitely recommend this location!
• MA

  Marcelle Abshear

  Aug 3, 2026
  5.0
  After a lot of research, we decided to purchase a 2027 Kia Telluride X-Pro Prestige, and I can honestly say that our experience at Kia Elk Grove exceeded every expectation. This truly was a family affair, and the entire team made us feel welcome from the moment we walked through the doors. Our sales consultant, Manny Brown, was absolutely top-notch. He was knowledgeable, patient, never pushy, and took the time to answer every question we had. He made the entire process enjoyable and stress-free. A special thank you also goes to Chris Morri in Finance and Brennan Parsons, Sales Manager. Both were outstanding to work with—professional, respectful, transparent, and genuinely focused on making sure we were comfortable every step of the way. We never felt pressured, and they worked hard to make the deal fair and straightforward. I'll admit, I never imagined I would own a Kia. But after researching the Telluride and working with this incredible team, the decision became an easy one. Their honesty, patience, and customer-first approach made all the difference, and we drove home in a beautiful SUV that we absolutely love. If you're considering a new vehicle, I highly recommend Kia Elk Grove. Their customer service is exceptional, and the team truly cares about providing a first-class buying experience. Thank you, Manny, Chris, and Brennan, for making this such a positive and memorable experience. Five stars all the way!
• EK

  E Keith

  Jul 30, 2026
  1.0
  The sales department staff were certainly pleasant enough - offering water etc. However, when it came to making a deal on a new Kia K4 base model, the usual back and forth started. This was even after I let them know exactly what I was looking for - $6500 down, the promotion 2.9% financing for 48 months, and about $400 monthly payment. Their bottom line came to over $500 monthly. I politely said thank you and left. However, a different dealer offered me the next trim up, and matched my terms with about $450 payment on a more expensive vehicle. Bottom line, why couldn't Elk Grove Kia work a little harder to earn my business, instead of trying to take advantage and jacking up the pricing? Shop around!
• JH

  Juan Hinojosa

  Jul 29, 2026
  5.0
  Did yoy experience any issues or concerns you would like Elk Grove Kia to contact you about? NO Thank you. Are you willing to answer some additional questions about your experience? The feedback you provide from this point forward is optional and will only be used and shared anonymously. -Did you use Elk Grove Kia website before visiting the dealership to purchase your new vehicle? no Now, regarding the Dealership Facility, as it relates to appearance, ease of looking at vehicles, variety of vehicles, amenities, and cleanliness. How would you rate the facility of Elk Grove Kia? 10 -If you owned a business, would you hire the Sales Consultant you primarily worked with? Yes How would you rate the Dealership Personnel of Elk Grove Kia? 10 Was everthing clear and Transparent throughout the purchase process? YES How would you rate your experience working out the Deal with Elk Grove Kia? 10 Was the paperwork handled efficiently and correctly, with clear open communication? YES -How would would you rate your experience Completing the Paperwork with Elk Grove Kia? 10 -How would you rate the Delivery Process from Elk Grove Kia?10 -Based on your purchase experience, willyou return to Elk Grove Kia for Future Service and/or purchase needs? Definitely Will -Did Elk Grove Kia follow up to ensure your purchase experience was Truly Exceptional? Yes -How would you rate the overall time management of the purchase process at Elk Grove Kia? 10 -Good to hear, was there anything specific Elk Grove Kia did to manage your time effectively? Quick and straightforward -Did the dealership's staff demonstrate or explain the following during delivery? Yes -Explained any applicable tax credits for your new EVG? YES -Delivered your vehicle with a full charge? YES -Offered helpful guidance for driving with generative braking? YES -Offered helpful guidance for charging at home? YES Offered helpful guidance for public charging? YES -Did you contact or visit any other Kia dealerships besides Elk Grove Kia while shopping for your new Kia? NO