Elk Grove Kia

Reviews

• BC

  Brandon Cathirell

  5 days ago
  1.0
  Stay away from this dealership at all cost! Typical bait and switch tactics. I walked in to test drive a car and immediately they pressure you before even doing a full walk around the car. Nice younger girl helped me named Sarina but then once the salesman comes out that assisted her he talks a whole game about getting you into the car and making the whole process easy and smooth and trying to consider you as their “friend” never fall for it. I walked out to take a break once they ran pre numbers and one of the guys questioned me are you “nervous” just walking out to look at the car again. Weird vibes there and immediately felt judged. They low balled my Camaro SS and tried asking for 15k down for a certain car that had full body accident history. This dealership is a scam glad I left and walked away with my car! Definitely do not recommend this dealer. I this becuase it’s owned by the knight group I’ve heard most of theses dealerships are shady and give you a whole show just to let you down! Do not waste your time here and go elsewhere!!!
• XX

  Xeana X

  5 days ago
  1.0
  I had a horrible time at this Kia Dealership's service shop back in June. My car was having problems with stalling and starting so I dropped it off on a Monday. After 2 days of no update, I tried to contact them multiple times only to reach the customer service people who could not help me. They kept transferring me to the service shop where no-one answered, nor gave me a call back. One customer service person did recognize the issue and relayed the problem to the manager, Trampus, who I also left voicemails for, but never received a response from either. I did not receive a single update on my car until Saturday, where the technician, Austin, told me that they could not find the issue to my car and did not experience it stalling. However, they had the time to correct the recall on my car? Anyway, the technician apologized to me in person and told me he had a family event occur. I just don't understand why nothing was communicated with me and I was just left in the dark. It was very unprofessional and put me in a bad situation as I needed my car the following week for a trip. My car also literally experienced the same stalling the day I picked it up, which made it hard to believe they even thoroughly inspected it. I later took my car to a private auto shop where they told me that I needed to replace my timing chain, water pump, and that my exhaust camshaft was cracked (see photo). I was told this all should have been easily recognized and that they found all this within an hour. Luckily, they were able to fix my car, shoutout to Silva Motor Group. I am led to believe that my experience at this Kia Dealership was just full of negligence and disrespect. I hope others have a better experience than I did.
• BC

  Bau Chasengnou

  5 days ago
  1.0
  We bought a vehicle in May 2026 and returned the next day to cancel our maintenance package with Finance Producer Christopher Morri who we signed with the night before. He had us return onsite to sign the cancellation form. Because he was busy with other customers, he had us sign the forms, promised he would process the cancellation, and told us we "just had to take his word for it" when we asked for a copy. At that same time, Christopher claimed dealership policy prevents them from giving customers copies of cancellation forms which another staff/manager, Brandon (last name unknown), confirmed on October 10th was completely false because this is a legally binding document. What led us to investigate the cancellation was receiving a service reminder in August from the Service Manager, Trampus Bennecourt, and numerous auto text reminders from “Jay” of service reminders. Realizing the package might not have been canceled, we sent multiple emails and left numerous voicemails over the next two months trying to get through to someone, but no one ever returned our calls or emails. On morning of October 10th, I received another service text reminders and followed with an unanswered voicemail left by my spouse. I called again in the evening and reached Christopher. I inquired whether our package had been canceled, noting that our previous calls and emails went unanswered and that we had not received a copy of the legally binding cancellation document. Christopher became agitated and abruptly disconnected the call. My spouse and I then drove to the dealership to address the issue directly with management. Upon our arrival, Christopher showed zero accountability, refused to apologize, and remained argumentative. A huge thank you to Brandon for coming in to help resolve our cancellation. His calm demeanor, assurance and professional contrast to how we were treated by Christopher. Brandon let us know the cancellation will be processed on Monday, October 12, retroactive to May 2026 and provided us with a copy of the cancellation. Fingers crossed everything goes smoothly from here! This is our first time buying a Kia, and this experience has been extremely frustrating and left a bad taste in our mouth, making us second-guess if we would ever buy from Kia again. The lack of transparency, follow-through, and basic customer respect from Christopher is uncalled for. The owner of Elk Grove Kia needs to hold their staff, especially Christopher Morri, accountable for his lack of integrity and poor customer service.
• MM

  Madison Monet

  Oct 5, 2026
  1.0
  DO NOT purchase a vehicle from Elk Grove Kia. This dealership is a mess. Offering a 200k mile warranty is great, but when that warranty doesn’t cover rentals, the dealership doesn’t offer loaners, & service will have your car sitting for weeks before it’s even looked at, that warranty is useless. We’ve had to have our vehicle in service twice for the same issue in the last 3 months. Brought in for a transmission problem, transmission gets fully replaced, but still has the same issue. We’ve paid thousands in rental costs, only for the warranty company to deny further work because service claims they can’t find the problem. I wish I could say it stopped there. We spoke to the gentleman who sold us the car in 2021 who is now a sales manager about them buying the car back. Two weeks have passed and they still haven’t even given us an estimate. There is not a single competent department in this dealership. Most people only think about The vehicle during a purchase, but I implore you to second-guess this dealership. If you try to go back for anything even as small as an oil change, it’s going to be the biggest pain in the butt. I work at a dealership myself and the owner himself would come down and reprimand us if we treated even a single customer this way, but this is their standard here at Elk Grove Kia.
• DM

  d mo

  Sep 17, 2026
  1.0
  I’ve been bringing my vehicle to Elk Grove Kia for a while now, and unfortunately, every visit seems to get worse. I’ve tried to be patient and understanding, but after today, I’m seriously questioning whether I will ever bring my vehicle back here for service. Previous visits have already included unacceptable issues, including having my oil cap left open after service and employees not knowing where my vehicle was staged. But what frustrates me more than anything is having my time completely wasted. I took time off specifically to bring my vehicle in today. In addition to the oil change, I had two concerns I wanted addressed: the inside driver-side door handle is peeling and should still be covered under warranty, and my windshield washer spray has not worked properly since my last service visit here. My service advisor, Haley, told me they had too many appointments and would not have time to address those issues today and would have to make a separate appointment. I completely understand that they were busy. All I asked was for someone to at least look at the issues and document them so I could schedule the appropriate repairs. Instead, neither concern was even noted on my service paperwork. This is frustrating because now I potentially have to take another day off just for someone to inspect the problems and possibly another day to actually have them repaired. That could mean three separate days away from work for an oil change and two relatively straightforward concerns. What really pushed me to write this review, however, was what happened afterward. I dropped my vehicle off at approximately 7:00 a.m., and the service was completed around 10:00 a.m. I went to the counter to ask about my vehicle and was told they were still working on the paperwork and would call my name when it was ready. Two hours later, after nobody called me or provided an update, I went back to the counter myself. That’s when I discovered my paperwork still had not been completed. It took the cashier calling out to Haley just to get my paperwork done. To make the situation even more frustrating, Haley seemed bothered by having to complete it, almost as if we were wasting her time. Once she finally did, it took approximately THREE MINUTES to close everything out and print my paperwork. My vehicle had been finished around 10:00 a.m., yet I sat there for roughly TWO ADDITIONAL HOURS waiting on paperwork that took only a few minutes to complete. On top of that, I received absolutely no update about my vehicle. There was no explanation of how the service went, no review of what had been completed, and not even a simple “Thank you for coming in.” That level of customer service is completely unacceptable. I understand that dealerships get busy, appointments run behind, and additional repairs cannot always be diagnosed the same day. What I cannot understand is leaving a customer sitting in the waiting area for two hours after their vehicle is already finished, providing no update, failing to document their concerns, and then discovering that the only thing holding everything up was a few minutes of paperwork. My time matters too. When someone takes time off work and brings their vehicle to your dealership, they are trusting you not only to properly service their vehicle but also to respect their time. Between previous service mistakes, my concerns not being documented today, the lack of communication, and unnecessarily wasting two hours of my day, I have lost a significant amount of confidence in Elk Grove Kia’s service department. I continued coming here because I wanted to trust the dealership servicing my vehicle. Unfortunately, after repeatedly watching the level of service decline, today may have been the last time.