West El Cajon Automotive & Transmission

Reviews

• RR

  Ray Rodriguez

  May 8, 2026
  4.0
  The front counter gents are real people type of guys. They only do the work you want, asks questions to ensure if the work is needed, and do not add anything else to your work order. Also, a big plus, they are able to provide a ride to your home and back to the shop. Just need patience as driver may be shuttling other customers. The driver texts or calls to announce the arrival time. My truck is a RAM 2018 1500 and all major services performed here without any issues.
• JM

  Jimmy McGarry

  May 8, 2026
  5.0
  Detailed estimate, quick service, offer to provide ride home.
• TH

  Think Dave Howell

  Apr 25, 2026
  5.0
  Brian connected me with Ken the Manager of the El Cajon store. When I arrived I was treated very nice and was given full attention while I explained my issue. They had very reasonable prices for the services I needed. During the repair, I was kept informed on progress. The entire staff was friendly and well trained. I was impressed by the organization & cleanliness of the shop. I would highly recommend West Automotive Group for any service needs you may have. These guys really do care!
• CL

  Chris Lira

  Apr 9, 2026
  5.0
  West Automotive took care of my vehicle’s issues in a timely manner. Ken was a courteous and professional. Keep in contact with the latest information, valued my time and business. Based on this experience, I will be returning in the future.
• EC

  Eddie-My Favorite Cousin & Co

  Mar 25, 2026
  5.0
  I was looking online for a reputable mechanic, which is harder to find than it should be, and I came across West El Cajon Automotive & Transmission because of their great reviews. I scheduled an appointment for Monday at 7 AM and dropped off my truck the night before so they would have it first thing when they opened. They called me mid-morning Monday to let me know they needed to run diagnostics first, which was $160. I gave them the go-ahead. I didn’t hear from them all day Monday or all morning Tuesday, so I gave them a call Tuesday afternoon. I spoke with Ken, who seemed really friendly and knowledgeable — the kind of guy that explains things in a way that makes you feel like your truck is in good hands and not about to be featured on a mechanic horror story. That’s when they told me it was the spark plugs and the spark plug wires. I gave them the green light to move forward with the repair. I ended up picking up the truck around 6 PM on Tuesday and the total came out to right $705. To be honest, I’m not sure if that’s a good or bad price, but at this point my truck runs and I’m happy, so we’ll call that a win. It’s been a few days now and the truck has been running pretty good so far. Overall, great place so far, great staff, and very easy drop-off process.

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