We have our boat docked in a wet slip at the Discovery Bay Marina. The cost are very high but we still do it but the staff and professionalism is horrible. We have had concerns with gates, electric locks, and staff and when brought up it is swept under a rug. We call daily and weekly to speak with a manager so we can get some answers on concerns but the unprofessional staff always says the manager is in a meeting, unavailable or just not able to help. This has been 3 months this has been happening and when you go in they act like your a problem. This place needs a whole new staff and leadership who values its customers and ensures customer service is their main priority. Speaking to many here nothing will change because the issues have been the same for years.
MG
Mcgurn Gardea
3 days ago
So happy I finally tried this place, it was honestly such a good find. Walked in thinking it was just a basic marina store but they have way more stuff than I expected, like fishing gear and snacks and random boating parts I dont even know the names of. The guy at the counter was super chill and actually helped me figure out what I needed without making me feel dumb for not knowing. Got a new bait setup on a whim becuase the price felt reasonable, and I caught way more than usual out on the water later. Im already planning tommorrow to go back and grab a few more things just in case.
I hope they dont ever change becuase spots like this are getting harder to find
Brenden was extremely well informed, professional and very fair on his pricing!!
For a 3 week cruise on the Delta, we launched our boat, stayed in the marina, and stored our truck/trailer in their lot. The ramp was easy to use and not crowded, the marina was kept in great shape, the facilities were very clean, and the storage was very safe. The staff were very friendly and helpful, if we ever come back to the Delta, we will probably stay here again.
We loved this marina for many years and had a lot of great experiences here. Unfortunately, things have gone downhill over time.
The monthly fees continued to increase, while the level of service has sharply decreased. We experienced problems involving damage to our boat during a launch, and we were disappointed by the lack of assistance, accountability, or effort to make things right afterward.
Everyone makes mistakes, but how a business responds to those mistakes matters. In our experience, the marina was not very helpful when problems occurred.
After many years as customers, we ultimately decided to move our boat elsewhere.