RW
Rob Williams
Jul 10, 2026
For years, I genuinely enjoyed storing my boat at Discovery Bay Marina. Our family made many great memories on the water, and I recommended the marina to others. Unfortunately, my experience over the last year or two has been the complete opposite.
The marina staff accidentally launched my boat after removing the drain plug, causing it to flood with water. Accidents can happen, and I understand that. What I cannot understand is how the situation was handled afterward.
After their mistake damaged my boat, I received no meaningful assistance with the recovery or repairs. I had to remove the boat from the marina, dry it out, repair the damage, and deal with the consequences entirely on my own. There was no offer of physical help, no financial assistance, and very little communication.
To make matters worse, while my boat was off-site because I was repairing the damage their staff caused, the marina continued billing me for dry-stack storage. Shortly afterward, they terminated my long-term storage agreement.
The most disappointing part wasn’t that a mistake was made—it was that a loyal, long-term customer was left to handle the entire situation alone. Instead of standing behind their service and working toward a fair resolution, Discovery Bay Marina chose to bill me, offer no meaningful support, and ultimately force me out.
If you’re considering storing your boat here, I would encourage you to think not only about how the marina operates when everything goes right, but also how they treat customers when something goes wrong. Unfortunately, based on my experience, that was where Discovery Bay Marina failed me the most.