Shottenkirk Honda of Davis

Reviews

• JF

  Jeff F

  May 9, 2026
  1.0
  Since the change of ownership the service has gone downhill. Had to return several times due to poor service. Recalled fuel pump installed wrong and car smelled of gas, tension rods that lift trunk installed backwards and trunk ending up hitting me on the head. While waiting for my car to be serviced I have to listen to their sales reps cursing with each other. Plus they don’t take credit card so you have to dust off that check book if you want to avoid extra fees.
• MG

  Memo Garcia

  May 9, 2026
  5.0
  Appreciated the courtesy and professionalism of the staff. Jennifer Perez was knowledgable and patient. Her follow up phone calls were appreciated. The vehicle was ready in less time than anticipated. Explanation of details were reviewed and explained and all my questions were answered. I am very pleased with the service provided.
• JS

  james sidhu

  May 1, 2026
  1.0
  Went to buy honda pilot was asking 48,000$ I asked if he could get for 46 without taxes included dealer said sure we can work that out.went into office manager takes over comes back with price of 63,000 with all the extras added i said this price is ridiculous he tells me what do you want off I look at my wife and say let's get the bell out of here he did not even start with the price I asked for which was 46.000$ they had like 12 boxes with prices of all items that they added.then I went to toyota dealer across the street told them what happened at honda davis.saw a 2026 toyota grand highlander for 58,000 asked if I could get for 55,000 dealer said probably can't get that price pulls out and blank piece paper works numbers got to 56,000 plus start signing paper work honda dealer texts me say he has revised price from 63,000 to 51,000 I started laughing they must lose alot of business they way go about playing games with price I will never by honda just because of that experience. Love my toyota grand highlander
• PT

  Paul Toor

  Apr 28, 2026
  5.0
  My first time at this dealership and the sales person Vinny was amazing we communicated threw email locked in a price and when I arrived the price stayed the same no additional fees I would highly recommend this dealership and Vinny smoothest and fastest procces I've had at a dealer i think we talked about random stuff longer than the negotiation if you can even call it that 5star highly recommend Vinny and this dealership
• GF

  Geoffrey Fattig

  Apr 24, 2026
  1.0
  It’s hard to describe the dishonesty and unprofessionalism that I have experienced with the business side of this dealership (rather than the service dept, which is fantastic, Tom in particular), but in the interests of helping others avoid buying a car here, I will give it a try. My wife and I bought a used Prologue last November. We told the salesperson (Jose) repeatedly that we weren’t interested in any of the warranties other than the Certified Pre-Owned. He kept trying to sell us on the “Platinum Protection” plan, and even brought in a manager to try and browbeat us into getting it, but eventually acquiesced and sent us over to the financing department so that we could close the deal. Anji cheerfully greeted us with a monthly payment that was almost $400 more than we were led to believe it would be ($300 vs. $700). I can only assume this was because she had tried to load us up with every unnecessary extended warranty known to man. After we protested by saying we didn’t want anything besides the CPO, she then said she had to go talk with the manager. About 15 minutes later, she came back and happily told us she had found a way to get the payment reduced by a couple hundred dollars. Still not good enough. “We don’t want anything besides CPO,” we repeated yet again. Back she went for another lengthy consult with the manager. At this point, we were starting to get very frustrated, but when you've made it this far, you are basically in a hostage situation if you want to buy the car. Despite continuing to refuse offers for more warranties, and with yet another reprieve to consult with the unseen manager, she finally in desperation said, “well, you’re going to need something in case the electrical chip goes out.” “That isn’t covered by CPO?” “No, it’s separate.” Turns out that’s false, and the electrical system actually is covered by the CPO, but as I said, honesty isn’t exactly a strong point of this dealership's finance reps. Feeling weary and tired of being hostages, and with Anji's repeated assurances that we would have 45 days to cancel any unwanted warranties, we reluctantly agreed to the deal. When we got home, we opened up the file containing all of our paperwork, which she had given to us on a USB. Shockingly, and unbeknownst to us, she had used the opportunity presented by our agreeing to an "electrical system warranty” to sign us up for a windshield warranty, nitrogen tires, paint/fabric/vinyl warranty, and exterior warranty. No matter that these weren’t discussed with us, just slipped in with the mountain of paperwork we had to sign. These additional warranties increased the purchase price of the car by roughly $7000. The kicker was that there was nothing about an “electrical system warranty" because, again, this was already included in the CPO. After repeated calls and e-mails to the dealership over the next 45 days (none of which were ever returned) and a fruitless referral to the BBB (where Shottenkirk currently enjoys an overly generous D- rating) we realized that we could contact the warranty provider (Ethos) directly and request cancellation. The catch was that Ethos would only issue a direct refund for one of the warranties, with Shottenkirk having to send a check to the loan provider (Ally) for the remainder. Well, you can probably guess how they’ve handled that. Three months later, we are still waiting for Shottenkirk to issue refunds to Ally, meaning that we still have several thousand dollars in cancelled warranties on our loan that are accumulating interest each day that Shottenkirk refuses to pay. I have a feeling that I will get a response to this message with an empty apology and a request to call to correct the misunderstanding, as Shottenkirk tends to do with all negative reviews. However, since all of our calls have been ignored previously, please save your bs response and just cut a check to Ally for the cancelled warranties so that we can move on with our lives. And please try to conduct your business with more honesty and less duplicity in the future.

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