Shottenkirk Honda of Davis

Reviews

• RG

  Raj singh Gartaan

  3 days ago
  2.0
  ⭐️⭐️⭐️⭐️⭐️ 5 Stars for the Dealership Staff — 1 Star for Roy in Finance I want to give 5 stars to all the other staff at this dealership. They were friendly, helpful, professional, and made my overall experience much better. Unfortunately, my experience with Roy in the finance department deserves only 1 star. I was very disappointed with the way the financing process was handled and the communication I received. I expected more professionalism, transparency, and respect during such an important financial transaction. It’s unfortunate that one department had such a negative impact on what was otherwise a good experience with the rest of the dealership. Sales and other staff: 5 stars ⭐️⭐️⭐️⭐️⭐️ Roy – Finance Department: 1 star ⭐️
• RR

  Raquel R

  3 days ago
  5.0
  I brought my car in for an oil change and mentioned that I was having issues that I suspected were related to the starter. After running several tests, Tom and Ryan confirmed that the starter was bad. Thankfully, it was still under warranty and was replaced at no cost to me! A huge thank-you to Tom and Ryan for not giving up until they found the problem. My car is running beautifully now!
• ZL

  zach lynch

  Aug 16, 2026
  1.0
  I have mixed reviews about this place, the car itself is great and i have no issues but, Roy Prasad is a liar and a scam artist! This guy added stuff to our contract that we did not approve and when we go to claim the "free oil changes" we get the run around and are told that it is not included. Im still waiting for a call back thats never going to happen
• BS

  Bryan Statter

  Aug 16, 2026
  1.0
  Drove through heavy I-80 traffic for an appointment with "Q" to view a rare, hard-to-find car. We were ready to buy, but Q’s condescending attitude ruined the experience. Saying the right words means nothing when you treat customers like they’re stupid. When I informed him we were leaving due to his attitude, the sales manager literally chuckled out loud and mocked us. Completely unprofessional. They turned a guaranteed sale into a walking advertisement for their competitors. Avoid this place.
• RR

  rson

  Aug 1, 2026
  1.0
  I bought a used car from Shottenkirk recently and had the worst dealership experience I’ve ever had. After my experience, I can honestly say their poor online reputation is accurate and warranted. HIDDEN FEES When reviewing the out-the-door price, the salesperson included several optional add-ons. I specifically asked whether each one was optional, and he confirmed they were, so I declined all of them. When he returned with the updated pricing sheet, I noticed a $1,000 optional insurance package was still included. When I questioned it, he spoke with his manager and came back claiming it was now mandatory dealership policy. I reminded him that he had told me just minutes earlier it was optional. His response was that he had never said that. I asked to speak with the manager. Despite sitting about 10 feet away in a glass office, he refused to come out until I walked over and knocked on his door. He repeated that the add-on couldn’t be removed but offered no explanation. I explained it had originally been presented as optional, wasn’t advertised anywhere as mandatory, and mentioned seeing other reviews about hidden fees. His response was: “All the people responsible for the hidden fees are no longer at this dealership.” After more than 10 minutes of arguing, he returned with a revised pricing sheet removing the $1,000 fee. If it was truly mandatory dealership policy, it’s hard to understand why it suddenly became optional after I challenged it. MISLEADING INFORMATION Before purchasing, I asked many questions to ensure I knew exactly what I was buying. Several answers turned out to be incorrect. My salesperson assured me the vehicle’s open recall had already been completed. After purchasing, another Honda dealership confirmed it had not. During the test drive, I specifically asked whether the car came with two keys and was told yes. After completing the purchase, I was only given one. When I reminded the salesperson what he had told me, he called me a liar and told me “not to blame or speak badly on his name.” That was his first and only response. As we drove off the lot, we also discovered the driver’s floor mat and owner’s manual were missing. Neither had been disclosed beforehand. POOR CUSTOMER SERVICE The customer service was just as disappointing as the sales process. With the exception of one woman on the finance team, everyone I dealt with—from sales to finance to management—made me feel like I was wasting their time, especially after I said I intended to pay in full with cash. At one point they left me sitting alone in an office and told me “they had spent enough time with me already,” even though I had only requested a printed copy of my vehicle warranty and maintenance schedule. The finance employee was the rudest interaction of the day. He told me he would only provide that information “after I handed him the check.” DO NOT BUY A CAR HERE. This dealership embodied every stereotype people dislike about buying a car: hidden fees, misleading information, and poor customer service. As we were leaving, we overheard two other families expressing frustration with their own experiences. After everything we had just gone through, that unfortunately didn’t surprise us. We ultimately purchased the car only because the price was acceptable and we had already spent an exhausting day searching. The dealership didn’t earn our business—the car did.

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