Safelite AutoGlass

Reviews

• KD

  Kari Dahlen

  5 days ago
  1.0
  ETA on 5/18/26: I am working with Safelite in the hopes of resolving this. I will update my review if resolution is successful. Original review: Safelite damaged a critical portion of the ADAS on my vehicle. It will cost over $3k to fix. It took three appointments and over a month and a half for Safelite to finally obtain the correct glass for my car. This is because my car is an E400, but Safelite categorized it as an E550 and were obstinate about ordering E550 glass, regardless of photographs of the car showing it is clearly an E400. “Dario” from the front desk kept pawning responsibility off to others, while “Irma” from the front desk condescendingly told me that I must have inputted the wrong VIN when scheduling the appointment. Meanwhile, a third woman at the front desk told me my deductible wouldn’t be charged until the correct glass was found. Instead, they charged my credit card twice: once for my first failed appointment in March, and then again at the end of April when the correct glass was finally obtained. (They then reversed the second charge.) Before Safelite touched my car, the only issue was a crack. But once they replaced the glass, the ADAS system went offline. They told me the calibration was a success. After the warning lights on the ADAS failed to go away, I took the car back to Safelite for them to recalibrate the system. After an hour and a hushed conversation between the tech and Dario, Dario told me how proud they were of themselves for getting me the correct glass! But… oh yeah, we can’t do the recalibration, so you’ll have to go somewhere else. He blamed a third-party provider for the issue. Dario told me to sign liability release paperwork which he explained would prove to the insurance company that Safelite could not perform the job, and therefore I would be free to take it to the dealer or another shop authorized to do the recalibration. I asked for a copy of the paperwork but he was reluctant to give it to me. After multiple requests, I finally got a copy. Safelite then charged my insurance company twice for the failed recalibration. They did not send the insurance company the paperwork admitting they had failed the recalibration. I sent my insurance company the paperwork which Dario had been reluctant to give me so that they would allow me to seek correction elsewhere. The shop that is now working on my car discovered that the failure in the ADAS is that the forward-facing camera in the windshield is broken. It was operational before I took my car to Safelite, and now it is broken. Draw your own conclusions. In order for the ADAS to again work properly, this expensive camera must be replaced. Safelite would have been able to see this on the error codes when they attempted the second recalibration. Instead, they blamed a third-party, saying the “system” was overloaded that day. (If just that day, why wouldn’t they have suggested coming back another day instead of telling me to go elsewhere?) Again, draw your own conclusions!
• KG

  Karen Gordon

  May 10, 2026
  5.0
  Excellent work! So easy to book the appointment and so convenient they came to our home! We were notified of the estimated time of arrival and updates sent as appropriate! Work was done efficiently, and my new windshield looks beautiful!
• MW

  Michele White

  May 5, 2026
  3.0
  The actual installation was perfect and the installer, Michael, was very polite and professional. The issue I had was with the delays. Reported issues with windshields resulted in 4 postponements and over a month delay. Even on the day of the installation, my window was from 8-12 pm and the installer was not able to reach us until 2:30pm. Safelite gave me a $30 credit for the delays but it was frustrating and time consuming to get the job done.
• MM

  Melysa Vander Mel

  Apr 30, 2026
  5.0
  Overall, the technician Jose that replaced my windshield was fantastic. He was very communicative and did a nice job. Management was less helpful; I had to prod to get an appointment rescheduled after the incorrect glass was ordered. I was not given advance notice that the shop would be closing early and had to change plans and rush to pick up my car. Ask a lot of questions when you drop off.
• PS

  Parisa Shafaei

  Apr 25, 2026
  5.0
  This review is for the Safelite at Walnut creek. The tech manger (Jacob) is doing a great job to keep customers informed and happy. My first visit was not that good, because I was not informed about the process and the time line, but the second time I asked for updates and I have been receiving phone updates and my car was returned clean and fixed. Thank you, Jacob! The paperwork was done very quickly and effectively. Also, the receptionist lady was pleasant and respectful. I highly recommend the place for windshield replacement.

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