Safelite AutoGlass

Reviews

• TD

  Thomas Duffy

  Aug 26, 2026
  5.0
  Simple windshield replacement on 12 year old car (not too complicated with sensors like newer cars). Easy to schedule, arrived on time, good service and attitude from technician and it felt very economical.
• EH

  Erik H

  Aug 25, 2026
  3.0
  The Safelite technician Olivia, arrived at the stated time and did a great job replacing the windshield! She also reconnected all of the electronics that are attached to these modern windshields to working order, who knew? Now, getting Safelite to provide a technician for their mobile service is not what it was known for in the past! The appointment/reservation system for MOBILE service is impossible...AI! For their mobile service you need to Call the nearest shop and request to speak to an agent...Repeatedly!
• KD

  Kari Dahlen

  Aug 20, 2026
  1.0
  In March 2026 I initiated the process of windshield replacement with Safelite through my insurance company. What followed was months of difficulty, made more challenging because of the dishonesty, gaslighting, and misdirection of Concord employee “Dario.” He failed to show up at appointments he made with me, and forged my consent. Safelite charged both me and my insurance company twice, the first charge well before work had been completed, yet they promised no charges would be made until completion. (They reversed the second charge to me, but that the correction needed to be made shows sloppy recordkeeping at the least.) One big roadblock was that Safelite kept ordering the incorrect glass for my vehicle, no matter what evidence I provided (photos, user manuals, etc) and Dario insisted there was no way to change it in “their system.” He kept saying I had the wrong VIN. Meanwhile, other entities including the DMV recognize the VIN as matching my car. The mistake was clearly Safelite’s. Once the proper glass arrived, Dario blamed “the system” on a difficulty with recalibrating the windshield and told me I would have to take the vehicle elsewhere, but he did not provide the release to my insurance company. Instead, Safelite charged my insurance company for the unsuccessful recalibration and reported the job completed, closing my claim. It took until July 2026 to finally have a working vehicle again. In June 2026 I posted a review here on Google and other social media channels highlighting the struggles with the not-yet-completed job. My review became the “featured” one on Yelp for this business. Shortly thereafter, Safelite approached me with a Release Agreement and proposal for a settlement payment to avoid litigation and in exchange for my lifetime silence. I removed my online reviews and signed the Release Agreement. Safelite sent a check, but then they issued a STOP payment. They have refused to send a replacement check, claiming that the money was intended to pay a third party that had worked on my vehicle, despite the Release Agreement saying nothing about payment to a third-party or that such payment was earmarked for repairs to the car. As such, they breached contract, and I no longer have to be silent. Ultimately, my vehicle was fixed. But the ordeal was long and I witnessed falsification of records and other concerns that made me doubt Safelite’s integrity.
• GC

  Gary Cole

  Aug 18, 2026
  5.0
  Jacob kindly took care of work which was covered by lifetime warranty and got me in early. Excellent customer service skills and communications with pride of ownership. Safelite does quality work and has my business for life. Megan - please recognize Jacob and pass on my appreciation.
• BS

  Bay Area Steve

  Aug 16, 2026
  5.0
  Replaced the front windshield that was damaged from freeway debris. Set up an appointment online and got a cost estimate. The technician, Nick, checked and verified the work that was going to be performed, and gave an estimated time to complete the job. He completed the work well within the timeframe. Hi Five to Nick for a job well done!

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