Future Kia of Clovis

Reviews

• MB

  Mimi B

  2 days ago
  5.0
  Everyone was very friendly and helpful. My car had some recalls that needed fixing. Sergio helped with my service. Bonus is that they even cleaned my car on the outside, it was admittedly filthy. So I really appreciate that as a tired mom of 2. So thank you for making the process easy so I can get my car registered and for the nice surprise of a clean car... on the outside. I appreciated that more than you know. Thank you!
• KA

  K A

  3 days ago
  5.0
  Great service and made sure I was well taken care of. They were extremely prompt and thorough. Eric was amazing and extremely friendly and personable! I recommend him to everyone!
• VU

  Victor U.

  Oct 7, 2026
  1.0
  I am extremely disappointed with the service department at Future Kia of Clovis. This is now the second time my wife has taken her white Kia there for service, and both times she has been left waiting for approximately six hours after being told the appointment would take around two hours. This most recent appointment was made nearly a month in advance because the small black box behind the rearview mirror had come unglued. She arrived at about 7:30 in the morning and did not leave until around 2:00 in the afternoon. For most of that time, she was simply told they were trying to locate the part. No loaner vehicle was offered. No alternative transportation was offered. Had someone told her early on that they did not have the part and could not complete the repair that day, she could have called me, gone home, gone to work, or made other arrangements instead of sitting there all day. She also told them that the vehicle occasionally hesitates or takes a split second longer to shift or accelerate around 20–30 mph. It does not happen all the time, which she explained. After hours of waiting, they finally told her they could not find anything wrong and suggested that maybe she could drive the vehicle with one of their employees. Why was that not suggested earlier? If they could not duplicate the problem, they could have asked her to drive with a technician hours earlier rather than waiting until she had already spent most of the day there. In the end, virtually nothing was accomplished. The original repair was not completed because they did not have the part. The transmission concern was not resolved. She was told she would need to come back again. And after approximately six and a half hours, she was not even given paperwork documenting the visit, the concerns she reported, or what still needed to be done. That is unacceptable customer service. What makes this even worse is that this is not the first time. On her previous visit, she was told the service would take approximately two to two and a half hours, and she again ended up waiting around six hours. Once can be a bad day. Twice starts to look like a pattern. I understand that automotive service can be unpredictable. Repairs take longer than expected. Parts may not be available. Technicians get backed up. But communication is basic customer service. If a two-hour appointment is going to become a six-hour appointment, tell the customer. If you do not have the part, tell the customer. Do not leave someone sitting in a waiting room all day with vague updates and then send them home without completing the repair. People’s time matters, and my wife’s time matters. She should not have to bring her husband with her just to make sure her concerns are taken seriously and her time is respected. We have used Kia in Selma before, and the experience there was completely different. Their service department communicated with us, treated us like our business mattered, and respected our time. At this point, I would rather drive the extra distance to Selma than use Future Kia of Clovis again. Experiences like this also affect whether we would ever purchase another Kia. A dealership’s service department is a major part of the ownership experience, and repeated poor service drives customers away. Based on our experience, I would not recommend the Future Kia of Clovis service department. If you are in the area, I would personally recommend making the extra drive to Selma instead.
• LR

  Leiah Reed

  Oct 1, 2026
  5.0
  We worked with both Derek and Matt at Future Kia. We were originally going to go with another dealership, but Matt asked for a chance to compete. We had a fantastic experience. They were very transparent and honest and in the end we worked out a deal that I felt comfortable with and meant all of our needs and honestly was better than our original deal! I'm glad I gave them a chance and I would highly recommend them to anyone!
• MM

  Mayra

  Sep 23, 2026
  5.0
  let me tell you guys one thing I had one of the worst experiences at Selma Kia. One of their service techs was the rudest he could ever be talk to me in such a degrading manner that if I were a man, he would’ve never talked to me the way that he did. He was so disrespectful, I was never notified about any recalls that were wrong with my car so on and so on, but you know what when I called here of Clovis Giovanni answered. He was so helpful so nice. Best customer service I had experienced got me booked with an appointment as soon as there was availability, and when I got there, Roma took care of me. It was nice. It was such a pleasant experience. She explained everything from beginning to end. Gave me an estimated time. Let me know where I could wait even looked for me afterwards to make sure that I got into my car, I mean great customer service honestly greatest customer service I’ve ever received at a dealership from Giovanni being on the phone to Roma helping me when I got there. I mean you guys are amazing. I would highly recommend going here.

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