Future Ford of Clovis

Reviews

• AB

  Amanda Bartlett

  Oct 7, 2026
  5.0
  When I met Troy in the service department I had to utter some of the most dreadful words a service advisor could possibly hear: “I’m traveling” “My truck is making a funny noise” and “I’ll be waiting in the store for it”. Thankfully, it wasn’t 3pm on a Friday, the final boss on the PITA customer checklist. Troy took it all in stride and was as welcoming and gracious as a person could be. Many thanks to him for giving us the peace of mind to continue our adventures.
• BB

  Bryan Binford

  Oct 1, 2026
  1.0
  I took my car to them a few days before 9/1 I said it goes into limp mode stating it’s overheated and the door handle needs to be fixed under the recall and the backup camera goes on and off. I get the car back $2600 for turbo and vent replacement I go 10 miles same thing nothing fixed this was at almost 30 days they had it. So after about a week a different mechanic finds a chaffed wire by the transmission the main lead, no cost to fix it. And the camera works now. Get that right? If they checked the camera found it working a few screws, they’d chase it back a few feet and find the chaffed wire which is a lead and the temperature sensor comes off of it. So why any work on the engine bay? Why $2600? They also tried to buy my car giving me texts from the service center not sales, said $7000 then blamed AI for texting me a bad purchase price along with their salesman? That’s some amazing AI? Imagine if I sold my car to them after $2600 in repairs for nothing between $1500-$4500 and it’s only a chaffed wire? Over a month they had my car. Never ever take your car here. Trust has to be earned not stolen
• DS

  Dustin Sewell

  Sep 22, 2026
  1.0
  Went for a diagnosis that I thought was a wheel bearing. Charged me a $250 diagnostic fee but were unable to fully diagnose it and told me that it was another $500 to takeoff the rear differential cover to do a full diagnosis. I declined the additional $500 on top of the $250 but they still charged me $250 with no real diagnosis except dark oil and some shavings on the plug bolt. I also told them that I needed them to diagnose my left rear tail light. The guy lied to me and told me it was aftermarket when I have taken it off myself and seen that it is a Ford OEM part. My rear differential went out after 65,000 miles and the warranty only covers up to 60,000 miles. Overall unhappy with the product and the service.
• MG

  Mustafa Ghraibi (Golden Grill)

  Sep 18, 2026
  1.0
  ⭐️ 1-STAR REVIEW – FUTURE FORD CLOVIS Very disappointing experience with Future Ford Clovis. I dropped off my Ford Transit on Monday because of a noise coming from the vehicle. They wanted to keep it overnight to diagnose the noise while the vehicle was cold and told me it should be ready the next day. Instead, I spent the entire week calling for updates. Then, on Friday, I was finally told that they diagnosed the problem as a starter that needed to be replaced. I was quoted $1,330.60 for the repair, or $500 for the diagnostic if I decided not to have it repaired. What makes this even more frustrating is the conflicting information about my warranty. When I first brought the vehicle in, I was told the repair was covered and that I would only have a $200 deductible. I was later told that my warranty had supposedly been canceled a year ago. If the warranty was no longer active, this should have been verified and communicated to me before keeping my vehicle for almost a week. This is a business van used for restaurant supplies and catering, so having it unavailable for almost a week directly affects my business. I had to rent another van at my own expense just to keep my business operating. The lack of communication, conflicting warranty information, and five-day delay were extremely frustrating. After this experience, I will never trust or use Future Ford Clovis again. I expected much better customer service and transparency from a Ford dealership.
• JM

  Jared Molloy

  Sep 16, 2026
  1.0
  Very disappointing experience with the sales department at Future Ford of Clovis. I came in specifically because I was interested in purchasing a used Ford F-150 Lightning that I had found through their website. When I arrived, nobody greeted me or asked if I needed help. After wandering around for a while, I finally approached the desk myself and had to explain that I was there because I was interested in buying a truck. After waiting a few minutes, I was introduced to Chris. I showed him exactly what I was looking for and explained that their website showed multiple used Lightnings available company-wide. I had already narrowed it down to three specific trucks I was interested in. Instead of helping me explore those options, the response was basically, "There's none here," followed by an explanation that they're difficult to get ahold of. I was then told they could transfer one to Clovis if I already knew exactly which one I wanted. That was particularly frustrating because I had literally come in to compare a few options, discuss my trade-in, run the numbers, and potentially make a deal. At that point, it honestly felt like I was simply being allowed to walk out the door rather than being treated like a serious buyer. I actually had to ask if we could sit down and discuss numbers on one of the trucks and see what a deal might look like with my 2025 Ford truck as a trade-in. I was then passed over to Steve, who was somewhat more helpful, but the overall experience didn't improve much. I eventually left with a sheet containing rough numbers that didn't give me a realistic picture of what my actual payment or deal would look like. Nobody took down my information, followed up on the three trucks I was interested in, or made any meaningful effort to earn my business. That's the part that bothers me most: I wasn't casually browsing. I came in prepared to seriously discuss purchasing a Lightning. I am financially capable of buying the truck, and there's a very real possibility I would have signed paperwork that day if someone had actually taken the time to work through the options and numbers with me. Instead, I walked away feeling like the sales staff couldn't have cared less whether they sold me a vehicle. I understand that dealerships get plenty of people who are "just looking," but assuming someone isn't a serious buyer before making any effort to understand what they're there for is a great way to lose a legitimate sale. Hopefully management addresses this, because the inventory wasn't what lost my business—the sales experience did.

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