Toyota Chula Vista

Reviews

• JT

  Joseph Thompson

  1 day ago
  5.0
  I haven’t purchased a vehicle from this location however, if something in line with what I want becomes available, I’d be happy to come back to this dealership. The staff was friendly, good selection, nice environment, and Louis is a great salesperson to work with. If you’re debating about which Toyota dealership to go to, give this one a shot (and avoid Maverick Toyota like the plague).
• AK

  Ayerim K

  Jul 4, 2026
  5.0
  I had an amazing experience at Toyota Chula Vista! Buying my first new car was exciting, but also a little nerve-wracking. From the moment I walked in, Alfonso made me feel welcome and took the stress out of the process. He was incredibly kind, patient, and helpful throughout the entire experience. He took the time to explain all of the special features of my new car and made sure I understood how everything worked. He even went above and beyond by helping me connect my phone to the car and ensuring everything was set up before I drove off the lot. On top of that, he was so friendly and genuine, making conversation with my family and making us all feel welcome. His kindness and professionalism truly made my first new car purchase a memorable and enjoyable experience. I also want to thank Gary, the Sales Manager, for working with me and giving me a great deal. I really appreciated his honesty, professionalism, and willingness to make the numbers work. Finally, a big thank you to Fernando in Finance. He explained every document thoroughly, answered all of our questions with patience, and made the financing process simple and easy to understand. His professionalism and friendly attitude made what I expected to be the most stressful part of buying a car surprisingly easy and enjoyable. I couldn’t have asked for a better first-time car-buying experience. The entire team treated me with respect, honesty, and genuine care from start to finish. I highly recommend Toyota Chula Vista to anyone looking for a new vehicle. If you have the opportunity, ask for Alfonso Figueroa, you’ll be in excellent hands!
• RR

  Rupert Rivera

  Jun 28, 2026
  1.0
  It took over 4 hours for my 10k check this Saturday and the technician scratched the outer area of my key/ignition. In addition they asked if I wanted a new interior air filter for $99 … really ? It’s a $15 part that snaps in behind the glove box in 2 minutes. DISAPPOINTED with my service!!! and the sloppiness of scratching my ignition/key area.
• AR

  Alexica Rogel

  Jun 28, 2026
  5.0
  This was my first time getting a service checkup on my vehicle and it was a really easy process. I want to give a shout-out to Melissa for being an awesome service advisor. She gave me all the info I needed concisely and helped me out the whole time with a big smile on her face. Y'all need to do everything you can to keep her on, she is the support that you need.
• CS

  Camille Joy Silverio

  Jun 24, 2026
  1.0
  I am extremely disappointed with the service I received from Toyota Chula Vista after being a loyal customer for more than a decade. I purchased my vehicle from this dealership in 2013 and have consistently returned for service because I trusted the Toyota brand and the relationship my family had built with this dealership. Over the years, my family has purchased two vehicles from Toyota Chula Vista and remained committed customers. Recently, I brought my vehicle in because my horn was not working. I was initially charged $599 in diagnostic fees and then quoted an additional $798.46 for parts, bringing the total repair cost to nearly $1,400. Concerned by the price, I contacted two independent repair shops, both of which quoted approximately $400 total, including parts and labor, for the same repair. When I questioned the large price difference, my service advisor, Carlos Carrillo, explained that Toyota uses OEM parts and suggested the higher price was for my safety. While I understand dealerships typically charge more than independent shops, a price difference of nearly $1,000 for the same repair was difficult to justify. Things became even more frustrating when I received a text message offering to reduce the total cost to $1,000 because, according to Toyota, I would already be spending approximately $600 to retrieve my vehicle and another $400 elsewhere to complete the repair. However, when I asked Carlos whether everything would be covered under the proposed $1,000 figure, I was told the actual total would be $1,112.98. When I then asked whether any additional adjustment could be made to the labor costs based on my family's long-standing loyalty to the dealership, the offer was immediately withdrawn. Instead, I was told I would need to provide a written estimate from another repair facility using OEM parts and that my vehicle would be reassembled and made ready for pickup. I left work early and drove to the dealership to speak directly with management. After waiting approximately 30 minutes to meet with Alejandro, the service manager, I spent roughly 20 minutes explaining my concerns. Unfortunately, the conversation was dismissive and unproductive. The only resolution offered was that I needed to pay approximately $600 or my vehicle would not be released. What made this even more concerning is that my horn was never repaired. After paying nearly $600, I left with the same issue I originally brought the vehicle in for. In addition, I was repeatedly told that technicians spent three hours diagnosing the problem, despite receiving a call shortly after dropping off the vehicle with information about the diagnosis. I also discovered that Toyota Chula Vista's website advertises complimentary inspections. Despite this, I was initially presented with a $200 charge and later an additional $400 charge, totaling nearly $600. To the best of my knowledge, I only signed paperwork authorizing the initial $200 amount. The lack of transparency regarding these charges was extremely troubling. I have retained receipts and text messages documenting these interactions and the changing explanations regarding pricing and authorization. What disappointed me most was not simply the cost, but the complete lack of consideration for a customer who has supported this dealership for over a decade. Instead of transparency, accountability, or an effort to preserve a long-standing customer relationship, I was met with shifting prices, withdrawn offers, pressure to pay fees in order to retrieve my vehicle, and a repair that was never completed. After more than ten years of loyalty to Toyota Chula Vista, I left feeling unheard, disrespected, and taken advantage of. Based on this experience, I can no longer recommend this dealership to others.

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