Enterprise Rent-A-Car

Reviews

• AP

  Armond Piligrino

  Aug 28, 2026
  1.0
  I waited for almost two hours just to pick up a scheduled rental, which is completely unacceptable. This is absolutely no knock on the two staff members working the counter—they were hustling and doing everything they possibly could to get people their cars. The blame falls entirely on management for severe understaffing. If a location is going to be operating with a skeleton crew and backing up this badly, they should honestly just close the branch for the day rather than trapping customers in a waiting room for hours. The employees working the desk deserve better support from corporate, and customers deserve respect for their time.
• AL

  Angelina Leal

  Aug 25, 2026
  5.0
  I had a wonderful experience renting a car with Enterprise. Andre, Khedija, Aisha, and Denise were all incredibly helpful and went out of their way to make the entire rental process smooth and enjoyable. I truly appreciate their excellent customer service and will definitely continue renting vehicles from Enterprise in the future. Highly recommend this team!
• DM

  Dude Man

  Aug 21, 2026
  1.0
  After a previous negative encounter with an agent named Young, I walked into Enterprise Rent-A-Car today August 21st 2026, to return my rental, only to have her bring it up unprovoked with a condescending remark: "I hope we learned better from last time." When I asked her to repeat what she said, she immediately got defensive, denied saying it, and asked if I was recording her. She then aggressively stepped into my personal space to stare directly at my phone screen. I told her I was not recording because there was no reason to, the overhead security cameras were already running. The only positive part of the visit was Andre, who stayed completely professional, handled the counter properly, and handed me his business card when I asked for management. Employees should not be carrying grudges from prior interactions or confronting customers in their personal space. Management needs to pull the lobby camera footage from 8:57 AM today and handle this directly. Edit: I went online and all I got was a chat not and and then a live agent where it went nowhere...
• CP

  Carolina Gonzalez plascencia

  Aug 14, 2026
  1.0
  Very poor service. It took them more than two hours to give me a car, even though I had already made a reservation online. I went to this location to save time by avoiding going to the airport, but it ended up being even worse. I paid $700, and they gave me a car with the glove compartment completely broken. I told the young lady about it, and she said it was fine and that she would mark it down!!! no one speaks Spanish, even though they are located in an area with a big Hispanic population.
• MG

  mar gamino

  Jul 29, 2026
  1.0
  My experience with this location was extremely disappointing. I received multiple conflicting explanations regarding charges that were applied to my account after I returned the rental vehicle. Each representative provided different information, and even the branch manager, Andre, changed his explanation weeks later. A refund that I was told would be processed never was, and no one took ownership of resolving the issue. What was most frustrating was the lack of customer service. Rather than listening to my concerns or attempting to de-escalate the situation, I felt dismissed. Instead of investigating why I had received conflicting information from multiple employees, I was simply told that Toyota had set up the rental incorrectly. While that may have contributed to the issue, it does not excuse the inconsistent communication or failure to provide accurate information. One final observation that contributed to my overall experience: when I returned the rental vehicle, no one asked whether I needed transportation back to the Toyota dealership or offered a shuttle. I ended up walking back, which fortunately was only about a 10-minute walk, so it wasn't a major inconvenience. However, when I arrived at Toyota, they asked whether Enterprise had brought me back, which gave me the impression that transportation is typically offered. While this wasn't the main issue, it added to the overall lack of communication and customer service I experienced. Overall, the experience was frustrating and unprofessional. I expect consistent information, accountability, and respectful customer service when trying to resolve an issue.