Enterprise Rent-A-Car

Reviews

• NV

  Nancy Valdivia

  6 days ago
  4.0
  This is my second time renting a car at this location, and overall, I’ve had a good experience both times. My overall experience this time ended up being very good mainly thanks to Fausto and Adrian. Both of them provided 10/10 service super attentive, friendly, and completely willing to help me out when I needed to swap the pickup truck for a vehicle I felt more comfortable driving. Truly a great attitude from both of them. However, I do want to mention an issue with another girl working at the front desk. The first time I called to ask a question, her attitude on the phone was quite rude. Then, when I went in person, it was basically the exact same thing very blunt, not attentive at all, and just a lack of friendly customer service. I understand anyone can have an off day, but a little professionalism and kindness go a long way. I’m still giving 5 stars because of the great service and hard work of Fausto and Adrian. A huge thank you to the two of them for saving my experience!
• ES

  Ed Stewart

  Aug 10, 2026
  5.0
  Great customer service.
• DD

  domni51

  Jul 25, 2026
  5.0
  It was an overall positive experience renting from Enterprise. My only issue had to do with the specific vehicle I rented (not the fault of Enterprise). I just didn't like the vehicle for several reasons after I started driving it.
• DM

  Dude Man

  Jul 23, 2026
  1.0
  If I could leave zero stars, I would. Visited this location today, July 23 at approximately 12:20 PM. I was waiting in line in proper order when a counter employee who identified herself as "Young" ("just like forever" 🙄🙄🙄) deliberately bypassed me and offered to help the customers standing behind me instead. When she finally addressed me, her conduct was atrocious—barking demands for my phone number, pickup location, and keys without a shred of basic courtesy. When I called out her rude behavior, she muttered under her breath, walked away, and started helping another customer while leaving me standing unattended at the counter. When she walked back by, I attempted to hand her the keys. She snapped "wait," ran off, and completely abandoned her post after I explicitly requested to speak with a store supervisor. She never returned, and no supervisor was ever brought out. Management needs to pull the CCTV footage and system logs from July 23 between 12:15 PM and 12:35 PM immediately to review this employee's misconduct. Complete lack of professionalism, operational discipline, and basic human respect. Avoid this branch until leadership gets control of their staff.
• GR

  Ginna Romero

  Jul 10, 2026
  5.0
  Hello, the service at Broadway was excellent. When I picked up my car, Fausto assisted me, and his service was outstanding. When I returned my car, Young helped me, and I received excellent service. I would definitely return to this branch for service, as Young answered all my questions very kindly. Thank you Young and Fausto for your Professional Customer Service.