Enterprise Rent-A-Car

Reviews

• RR

  Ryan

  Jun 26, 2026
  1.0
  I rarely leave negative reviews, but this was one of the most frustrating customer service experiences I have had. After receiving a street sweeping citation in one of Enterprise’s rental vehicles, I called the office before making any payment because I wanted to ensure I followed the proper procedure. I was clearly instructed by an Enterprise employee not to pay the citation and to wait because Enterprise handles all citations. I relied on that advice. Approximately one month later, I received an email informing me that I owed not only the citation but also an additional $25 administrative processing fee. Had I ignored Enterprise’s instructions and paid the citation immediately, as I originally intended, I would have avoided this unnecessary charge altogether. The additional fee exists for one reason only. I followed the instructions provided by Enterprise’s own employees. When I contacted the office to explain what had happened, the response was equally unacceptable. No one seemed to understand their own procedures, no one could identify the department responsible, and I was repeatedly transferred from one person to another without anyone taking ownership of the issue. The level of disorganization and lack of training was astonishing. It is fundamentally unreasonable for a business to provide inaccurate instructions, cause a customer to incur avoidable costs, and then refuse to accept responsibility for the consequences. A company cannot instruct customers to follow a specific process and then financially penalize them for doing exactly that. This was not simply a $25 fee. It was a failure of basic competence, accountability, and customer service. The fact that multiple employees were unable to explain their own policies or direct me to someone capable of resolving the issue speaks volumes about the level of training and management at this location. Enterprise’s reputation is built on customer service. Unfortunately, my experience reflected the exact opposite. I expected professionalism and accountability. Instead, I received misinformation, wasted my time navigating an internal bureaucracy, and was charged additional money because I trusted the advice of Enterprise’s own staff. I strongly encourage management to invest in proper employee training and to take responsibility when their staff provides incorrect information that directly results in unnecessary charges to customers. Until then, I would advise others to verify everything independently because relying on the guidance provided by this office may end up costing you money.
• RS

  Roger Smith

  Jun 24, 2026
  1.0
  I was told a pickup truck was available. Before arriving, I called again and was told they had a “large SUV” instead. After getting there, the “large SUV” turned out to be a Kia Sportage or Mitsubishi Outlander. I use a pickup for work, and neither vehicle can fit my equipment. Completely wasted trip due to inaccurate information.
• ZO

  Zuni O

  Jun 18, 2026
  5.0
  I received excellent customer service at Enterprise Rent-A-Car in Canoga Park from Mr. K. He was professional, friendly, and truly listened to my needs. He went above and beyond to make sure I had a positive experience. I was impressed by his attention to detail and willingness to help. I highly recommend this location and appreciate the outstanding service I received. Thank you, Mr. K!”
• FY

  Fernando Yerves

  Jun 11, 2026
  1.0
  The people there a very unprofessional. Got a car from them due to a car insurance that I had and they are doing some time of fraud be careful!! Hiam was unprofessional across the board they should be charging a $50 deposit due to the contract they have with insurance that I use. He charged me $100 deposit instead. Next I didn’t need a waiver that they charged me $24.99 per day, which one again should had happen . The he gave me a car that he stated that it was cover By the insurance, which I said yes too and I signed the paper and then He said they were going to charge additional fee due to the size of it and because it was covered fully by the insurance. Then on Monday June 8th,2026 . Enterprise took out $155.95. I called them again and I spoke to Kevin. I told him about the situation and he said that the car wasn’t back , which it was since Monday June 8th and the I told him I’ll be waiting for my refunds and nothing yet. The insurance person called cooperate and so did I . Still waiting for a response on all of them !!
• JH

  Joshua Hindman

  Jun 4, 2026
  1.0
  They would rent me out a car inside this location cause I was driving the car to another city? What kinda company is this? Lol They said I can only do that online. When I try to do that it seemed but then I called and they wanna charge me 200 for a 3 hour drive. So why is it I can call and do it but they can’t do it in the store front? Then after all that I get told I can’t do it cause I have an out of state driver licsence . Literally the worse rental car service

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