Enterprise Rent-A-Car

Reviews

• RP

  Rachel P

  Sep 22, 2026
  1.0
  Terrible experience due to the website. I cannot emphasize this enough...listen to the reviews and do not trust the website. It's completely inaccurate. If you actually want to pick up a car, call well in advance to confirm. This is especially important as there are no other rental cars nearby, so you will literally be left with no options. I successfully reserved a car on Monday. However, after attempting to pick it up, I was informed that not only is there no car but they didn't expect any car to arrive.... and there are no cars at all in the area. I've been calling each day, and I was just told there will be no cars for the next 5 days or longer. At this point, my family will need to drive 4 hours to Reno on Thursday for me to make my flight -which is absolutely ridiculous given I had a rental for Monday. The employees are lovely and it's in no way their fault that their website is broken. But if one rents a car, they expect a car to be made available to them close to the relevant time....not a week or longer. And this story is not a one off with this Enterprise. It's a pattern, so either call them or if you can, simply avoid. Again not the employees fault, they've been great.
• NW

  Nathan Wylie

  Sep 8, 2026
  1.0
  If you're thinking of using the services of Bishop Enterprise I would look elsewhere. They seem to have very little regard for their customers and no interest in providing decent service. One of the worst customer service experiences I've had. Their reservation system screwed up. There were a number of people waiting at the airport for 12:30 car pickups. Nobody from Enterprise was there. I drove downtown to the Enterprise storefront after waiting for half an hour and inquired when someone would help the people at the airport. I figured there was some kind of mistake or misunderstanding and simply inquired about the situation. The manager Jordan was immediately very snappy and rude. She started talking down to me like I'm making things up or lying or something? She had no interest in helping to figure out the problem or even just considering what I was telling her. Their reservation system had screwed up and Jordan had no interest in doing her job and making it right. She demanded that 12:30 reservations at the airport do not happen and that I was wrong. Meanwhile there were about 8 people waiting with reservations that specifically told them to be at the airport at 12:30. I have no idea why you would employ someone as a manager of customer service who is so rude and condescending. I know computers screw up and mistakes happen, but the least you can do is look into the problem and try to fix it. I certainly am going to avoid this business in the future. All you guys do is give people rental cars at certain times. If you're not able to do that and on top of that, your employees treat customers horribly why would anyone want to use your service?
• SS

  SRodriguez

  Aug 28, 2026
  5.0
  James at the Bishop location was so helpful and kind! He accommodated my last minute request during a stressful time and I truly appreciated all that he did to assist. The two others working with James that day were also great and helped the rental process go quickly and easily. Thank you!
• GC

  Gervois Close

  Jul 1, 2026
  1.0
  After renting from enterprise for thirty years, i would rather rent a u haul. In thirty years I have not had to use a credit card to rent a car even before I was twenty five. All of a sudden, I have to have a credit card with $400 available in order to rent a car.\nAnd even though they made an exception last week , that is no longer an option. And this was in spite of being told by customer service on the phone that it would be no problem for me to choose my debit card.
• MH

  Matthew Ho

  Jul 1, 2026
  5.0
  Cruz saved us when our flight arrived late. Came and picked us up after hours and handled our rental. We would’ve been stranded otherwise. Huge thanks!