Valvoline Instant Oil Change

Reviews

• SC

  Stephanie Chao

  May 11, 2026
  5.0
  Wow first time experiencing a Valvoline oil change and they were quick, efficient, and professional. They even helped change the cabin air filter and helped us with coupons to save some money! In and out in under 20 minutes. They also checked the outside air filter and filled up our tires with air. This was a 5/5 experience. Managers Ray and Efron were amazing. Whole crew did great.
• DB

  Diana Victoria Blake

  May 11, 2026
  5.0
  These guys are always great workers. They really know how to get customers in and out with a smile on their face. I just wish that the owners will think about the weather conditions, air quality for these hard-working guys and ladies. They need air filters and they need quality air-conditioning fans. I heard that they are the number one in the entire nation. So let’s show them how much they are appreciated maybe even throw in a race.
• MR

  Mirra Rodriguez

  May 9, 2026
  5.0
  I had a really good experience at Valvoline. Angel and Enferen and staff was professional, friendly, and worked quickly while still taking the time to explain everything clearly. I appreciated that they didn’t pressure me into extra services and made the whole oil change process easy and stress-free. Great customer service from start to finish — I’ll definitely be coming back!
• AA

  alexandra ahumada

  Apr 30, 2026
  5.0
  I had a great experience at Valvoline thanks to Efrain and Javier. They were both professional, friendly, and worked efficiently the entire time. They explained everything clearly without being pushy, which I really appreciated. The service was quick, but they still made sure everything was done right and that my car was in good shape before I left. It’s not always easy to find honest and attentive service, but these two definitely delivered. I’ll be coming back again for future oil changes.
• DD

  Dwayne Demena

  Apr 20, 2026
  4.0
  Hello, I hope this message finds you well. I am a local resident here in Bakersfield as well as a registered nurse. For over the past 10 years, I have been a loyal customer of your company, supporting your business and consistently having positive experiences every time I visit. I truly appreciate the extraordinary service you have always provided. However, I wanted to bring to your attention an unfortunate experience I had during my most recent visit. Upon arrival, I pulled in and was directed into the bay where I was asked to turn off my vehicle, as usual. While I was engaged in a conversation—please excuse me if I have her name wrong—I believe the lady assisting me was named Natalie. She was extremely kind, understanding, and took the time to guide me through my options for an oil change. Unfortunately, during our conversation, another gentleman standing in front of my vehicle, whom I later identified as one of the assistant managers, interjected. He informed me rather bluntly that a particular type of oil I was interested in was not an option. I explained to him that I was in the middle of a conversation, trying to understand the pricing and details about my oil change, but he continued to be quite rude. When I asked to speak with a manager, I was able to get in touch with another individual in management who acknowledged the issue and described it as a “culture moment” for the company. I am reaching out not to criticize your company harshly but to emphasize how critical customer service is to the overall experience. A dismissive attitude or a harsh approach can discourage customers from continuing to choose your services. I have been a loyal customer for over a decade, servicing six vehicles, and I believe that should carry some weight. Additionally, I want to mention that I have several nurse friends who also come to your company for their oil changes, and I will continue to recommend your service with the hope that this type of behavior is addressed and corrected. I appreciate your time in considering this feedback and hope that future visits are as excellent as they have been in the past. Thank you for your attention.

Frequently Asked Questions About Valvoline Instant Oil Change