Enterprise Rent-A-Car

Reviews

• BH

  Brian Honea

  May 5, 2026
  5.0
  The 24th Street location in Bakersfield, CA was great. Staff was super friendly and my agent, Angie, was very accommodating of a last minute change I made to my rental. The van I rented was excellent. It was a great vehicle to travel in to Los Angeles with the whole family. I will definitely be using this Enterprise location for my future rental needs!
• LL

  lonilay

  May 4, 2026
  1.0
  Stacey, the store manager is very unprofessional and doesn't care about her customers or making sure her employees are following company policies. We rented a car on Saturday morning. That I had rented through a third party site. We rented the car plus added the extra insurance through that site. As we were at the customer service desk, waiting to get the car, i had showed the guy my rental booking plus the insurance. He helped us get the car and had another guy Take Jeremy outside to look at the car. This whole time, the guy was talking to me and not really jeremy, because I usually handle everything not knowing he was supposed to talk to jeremy that was never explained. He had explained to me that I had the car till Monday. That the deposit would fall off between 24 to 72 hours and that we have to return in a full tank gas and be back on time he also never check our proof of residence for using debit card which is also company policy. Sunday morning, I had looked at our emailed rental agreement and notice there were charges on there that we did not agree upon. So Monday morning as I returned the car, I had to explain to Stacey. What had happened. She first said she has to talk to the guy and then she would let me know and get back to me. So we waited after about ten to fifteen minutes, the second guy that helped us came in, and she talked to him, he said that he just gave him the car and didn't go over anything with us. That Alexis was the one that helped us get the car. So then, stacy said she had to get a hold of alexis to find out what exactly he had went over with us. At this time, as I was talking to her, she cut me off and said that she could only talk to Jeremy. Because he was the one that rented the car and I was explaining to her that if that was the case, then Alexis shouldn't have talked to me the first day that he should have only talked to Jeremy. And that was already proof that they weren't following company policy. She then had cut me off and proceeded to go over it with jeremy And the receipt. She only refunded part of the 3 Items that they had put on there without our knowledge. I was explaining to her if there was already issues with said person not explaining things.Then, how are we getting charged for things that they did not go over with us. Then, she said, well, jeremy signed, it, didn't he. Which he did but was never told breakdown of the fees that we were going to occur. She didnt even wanna listen to me just kept saying how she cant talk to me. So I did give her an attitude trying to explain how this is wrong and that as a manager she should be holding these guys responsible for their incompetence. I called the cops and they advised me to sue for my money it which yes committing fraud is wrong but would take forever just to get back pennies but the way they run a business is just ridiculous. She could have at least acted like she was concerned about the whole situation but she just wanted to be done and for me to leave. Do not rent from this enterprise....24th street . They will not follow company policy then blame u for it. Stacey as a manager u should learn how to handle your customers better and make she your employees are following company policy that snide attitude of yours isn't cute and its straight rude as someone who works in a position of power and handling Customers. You would think you would have been trained how to carry yourself professionally. I'm sure if you went somewhere and weren't told about xyz but then were charged for xyz you would be just as mad and also, as a manager hearing your employee wasn't following policy, You should be mad at them not the customer that had the complaint.
• MS

  Michael Solano

  May 1, 2026
  5.0
  This 24th Street location is the best,the crew here are hard workers and super cool, Professionalism at its finest!🤙🏼
• MG

  MJN Gomez

  Apr 27, 2026
  5.0
  Giving a shout out to Jacob and Stacy for their 10-star service at the Stine Rd and Downtown Bakersfield locations!! They went above and beyond to get the exact van i needed for an important trip. These two need a raise and/or promotion!! Definitely recommending them to family and friends!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
• MB

  Mark Beadle

  Apr 14, 2026
  5.0
  Sami, our representative who helped set us up with the vehicle, was extremely informative and caring throughout the entire process. Even when we returned later, she remembered details from our initial visit, which made us feel truly valued—not just like another transaction. She took the time to ensure the vehicle met proper standards and made sure there were no issues before we left. Her attention to detail and commitment to customer care really stood out. We sincerely appreciate her professionalism and support, and we would absolutely recommend working with her!

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