Enterprise Rent-A-Car

Reviews

• LL

  lonilay

  May 4, 2026
  1.0
  Stacey, the store manager is very unprofessional and doesn't care about her customers or making sure her employees are following company policies. We rented a car on Saturday morning. That I had rented through a third party site. We rented the car plus added the extra insurance through that site. As we were at the customer service desk, waiting to get the car, i had showed the guy my rental booking plus the insurance. He helped us get the car and had another guy Take Jeremy outside to look at the car. This whole time, the guy was talking to me and not really jeremy, because I usually handle everything not knowing he was supposed to talk to jeremy that was never explained. He had explained to me that I had the car till Monday. That the deposit would fall off between 24 to 72 hours and that we have to return in a full tank gas and be back on time he also never check our proof of residence for using debit card which is also company policy. Sunday morning, I had looked at our emailed rental agreement and notice there were charges on there that we did not agree upon. So Monday morning as I returned the car, I had to explain to Stacey. What had happened. She first said she has to talk to the guy and then she would let me know and get back to me. So we waited after about ten to fifteen minutes, the second guy that helped us came in, and she talked to him, he said that he just gave him the car and didn't go over anything with us. That Alexis was the one that helped us get the car. So then, stacy said she had to get a hold of alexis to find out what exactly he had went over with us. At this time, as I was talking to her, she cut me off and said that she could only talk to Jeremy. Because he was the one that rented the car and I was explaining to her that if that was the case, then Alexis shouldn't have talked to me the first day that he should have only talked to Jeremy. And that was already proof that they weren't following company policy. She then had cut me off and proceeded to go over it with jeremy And the receipt. She only refunded part of the 3 Items that they had put on there without our knowledge. I was explaining to her if there was already issues with said person not explaining things.Then, how are we getting charged for things that they did not go over with us. Then, she said, well, jeremy signed, it, didn't he. Which he did but was never told breakdown of the fees that we were going to occur. She didnt even wanna listen to me just kept saying how she cant talk to me. So I did give her an attitude trying to explain how this is wrong and that as a manager she should be holding these guys responsible for their incompetence. I called the cops and they advised me to sue for my money it which yes committing fraud is wrong but would take forever just to get back pennies but the way they run a business is just ridiculous. She could have at least acted like she was concerned about the whole situation but she just wanted to be done and for me to leave. Do not rent from this enterprise....24th street . They will not follow company policy then blame u for it. Stacey as a manager u should learn how to handle your customers better and make she your employees are following company policy that snide attitude of yours isn't cute and its straight rude as someone who works in a position of power and handling Customers. You would think you would have been trained how to carry yourself professionally. I'm sure if you went somewhere and weren't told about xyz but then were charged for xyz you would be just as mad and also, as a manager hearing your employee wasn't following policy, You should be mad at them not the customer that had the complaint.
• CK

  Crazy Kids

  May 4, 2026
  5.0
  I come into the Rosedale Highway Enterprise location all the time, and somehow Ruth manages to be consistently friendly, upbeat, and genuinely enjoyable every single visit—which feels suspicious, honestly. At this point, I’m convinced she never has a bad day. She always takes great care of me, keeps things smooth, and makes the whole process feel effortless. Renting a car isn’t exactly something people look forward to—but Ruth makes it a highlight. Professional, personable, and just an all-around awesome human. Enterprise—please keep her forever. Or at the very least, make sure she knows she’s appreciated. 10/10, would rent cars just to say HI.
• EP

  Eric Perez

  Apr 29, 2026
  5.0
  I had a great experience renting a car thanks to Ruth. She went above and beyond to help me find the right vehicle and worked out a great deal for my rental. The process was smooth, & quick. Her customer service was excellent!She was friendly, professional, and genuinely helpful. I really appreciated the effort she put in to make sure I was taken care of. I’ll definitely be coming back and highly recommend this location!
• JH

  Jodi Hoskins

  Apr 24, 2026
  1.0
  Terrible Terrible. Had reservation for a standard car due to better gas mileage. Stopped in 2 days prior to picking the car up to ask about specific car, due to gas mileage. The man told me that 8t would bot be a problem. They always had Camerys and Altimas available. Go to pic up the car....... they dont have a car available but they will give me a free upgrade to an SUV. I didn't rent an SUV. I dont want an SUV or I would have rented one. I DIDN'T!!!!!! I asked how can u not have the car i reserved? He tells me we usually just offer you a free upgrade and people take it. I did not rent an upgrade nor an SUV and did not want one due to gas costs. How Terrible is this service!!! Why make a reservation if you aren't even going to get the car you reserved. Absolutely Terrible service.
• DP

  Dehlia Parsons

  Apr 23, 2026
  5.0
  Caleb checked me in and also closed my rental when I returned the vehicle. He was extremely patient while I decided between the two premium SUVs available. I had recently lost my mother and needed a larger vehicle to transport my immediate family, my cousin, and my sister-in-law to give our final respect as we lay my mom to her resting place. Caleb showed genuine compassion and kindness and provided truly above-and-beyond customer service. Because of this experience, I would not hesitate to rent again from this particular Enterprise office (Rosedale Highway). The entire staff was polite, and I especially appreciated that they actually answer their phones. I’m old school and not very patient with automated systems, so that meant a lot to me. Thank you so much for the outstanding service.

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