Enterprise Rent-A-Car - Closed

Reviews

• JE

  JP Escobari

  Jul 24, 2019
  5.0
  Fast and easy! Thank you Carla.
• RF

  Robert Forras

  May 20, 2018
  4.0
  Quick and painless for airport car rental.
• DD

  Dr On Duty

  Oct 29, 2017
  1.0
  DO NOT COME HER AT ALL COSTS!!! ENTERPRISE SHOULD PULL THIS FRANCHISEES LICENSE!!! Absolutely the worst experience I've ever had with any car rental agency anywhere! I reserved a vehicle online to pickup at this location, which is inside the Hilton in Anaheim. I arrived at the location at 12:10pm on Saturday Oct 28 and there was a sign on the counter that read "gone for lunch back at 12:30pm". At first I thought it was weird that only 1 person worked that location and they closed for lunch, but I didn't worry about it too much and waited. 12:30 came and nobody showed up, no problem I'm sure someone will soon I figured. 12:40 and still nobody so I use thee phone at the counter to call someone and I'm told the agent is at lunch and will be there shortly. 12:50 and still nobody, 20 min after the sign says they will be back. I call again and I'm told the same thing they are on their way at which point I say no I want to speak to a manager I keep getting told they are on their way and nobody shows up. Finally a "manager" said his name is Alex gets on the phone and proceeds to lecture me about the fact that I had an "appointment" at 11:30am and I wasn't there for that, what does that have to do with the employee not being here at 12:30 as sign says and as I was told he would be. Absolutely no help from this individual other than a attitude and a "telephone tough guy" role, who wouldn't even have the courtesy to send someone or come talk to me himself. I proceeded to tell him I was sick and tired of being told one thing or the other and nobody showing up, "either send me a car or someone who can help" and what i got was a hang up in my face. Their comments on other people review claim their cornerstone is customer service, which is a bunch of bologne!!!! This center is run by the office on Katella Ave I later find out and that they are losing major business due to the lack of customer support. I will be filing a formal complaint with the BBB and Enterprise main office. If I could give zero stars I would. The one plus from this was Avis from the airport drove a vehicle to me at the hotel within 15 min and gave me a beautiful BMW X5 for half the price these guys were going to give me a small suv for, basically saved me $100.
• BP

  Ben Perry

  Apr 5, 2017
  2.0
  They don't take bank ATM cards, regardless, even if the card has a Master Card or Visa symbol. Only at this location though.
• AA

  Aurelio Avalos

  Apr 10, 2016
  1.0
  You guys should fix your hours it said you guys are open until 4 pm 😠

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