Enterprise Rent-A-Car

Reviews

• DE

  Damon Etter

  Aug 1, 2026
  1.0
  Don’t get stuck without a car at this location. Be aware they do not have a large inventory at this site. I went to pickup my car at the Pixar Place Hotel location and there was a line (not an Issue). The person ahead of me was very upset because their car was not ready. The receptionist said that they were waiting on an oil change and was going to check. The receptionist then told the person that they were able to find a Dodge Durango for them. I should note this is the type of car I rented. The receptionist said that this was an upgrade and there was no additional cost. Then when it was my turn, the receptionist said that because I did my reservation online that day, I was not guaranteed a car and that I was on a waiting list. They said it would be a couple of hours. I left and waited an hour then called the phone number on the Disneyland website for Enterprise for a status update. The receptionist on the phone said that my car was now ready for pick up. I went back to the Pixar Place location and saw the same receptionist. The receptionist said that the corporate office does not know their inventory and they did not have my car. The receptionist stated that the corporate office looks at other areas and sees cars that can be transferred and with the Pixar Location closing at 2:00pm on Saturday they would not have time to transfer. I then asked for two small cars and they said they could not do that because it would require the manager for approval and “ I don’t have enough cars to supply our current reservations.” We left disappointed due to the lack of planning and company communication. Don’t get stuck without a car at this location.
• PM

  Patrick McKlindon

  Jul 31, 2026
  1.0
  Slowest pickup experience I’ve ever had. They only have one agent working the desk, so if you get stuck behind a needy customer, you’re screwed. They’re also located on the 2nd floor of a hotel with a horrible elevator situation, so if you’re bringing a stroller there, you’re doubly screwed. Despite the seemingly convenient location, nothing about this place is convenient. And then you finally get checked in, only to be told your car isn’t available yet. Budget an hour for picking up, and maybe be pleasantly surprised. Better than me budgeting a half hour and running late for other stuff. DO NOT use this place if trying to catch a flight.
• EG

  Eric Garcia

  Jun 28, 2026
  1.0
  Horrible, reserved a vehicle for Saturday June 27th had a confirmation number. Called in Saturday to verify car was available and was told no they rented it out. Reason "We were busy" Arrived Sunday and was told our vehicle is being cleaned. All the previous ethnicities were given their vehicle. Very interesting. So was told because our rental was a smaller vehicle,that was the issue. If that's the case then why was the reservation confirmed. The reservation was under the name of Ricky Garcia, you can look it up in your system. Should be simple.
• CG

  Christopher Gonzalez

  Jun 28, 2026
  1.0
  Absolutely terrible experience with Enterprise. We specifically booked a larger vehicle weeks in advance because we’re traveling with young kids and needed space for multiple car seats and a stroller. That was the entire reason for the reservation. When we arrived, they gave us a much smaller car that couldn’t even fit our car seats properly, let alone our stroller. It made the car completely unusable for our family. We called immediately to fix it, and they just told us they didn’t have the vehicle we reserved despite us booking well in advance. No solution, no urgency, just “nothing available.” Now we’re stranded without a car that works for our kids, and because of the World Cup and events at Disneyland in Anaheim, every other rental place is fully booked. We can’t just go somewhere else last minute. To make things worse, they didn’t offer a proper refund, and this situation is now costing us hundreds of dollars out of pocket. If you’re traveling with kids and need space for car seats or a stroller, do NOT trust Enterprise to honor your reservation.
• DT

  Donna Turner

  Jun 23, 2026
  1.0
  Disgusting, dirty, filthy, car rentals give to the customers, clients members. Let's not forget the sneaky extra added charges they throw in at least at the Pixar Hotel one. Then on top of all this then having to deal with prideful attitudes. Unacceptable..... They get 0000 star's as they should. Unfortunately you have to at least give 1 start to submit the review for everyone must be aware of there disgusting filthy dirty car rentals. So I had to give 1 star opposed to giving none 0000000.......