JB
Joep de Bruijn
Jul 9, 2026
The dealership is clean, and the staff we interacted with were friendly and professional. Unfortunately, the numbers simply didn’t make sense.
We were looking to trade in our 2024 Subaru Crosstrek after about 34 months. This dealership offered us $23,000. For comparison, another Subaru dealership nearby offered $24,500, a local used-car dealership offered $26,000, and a large online retailer offered $27,000 for the exact same vehicle.
What was especially disappointing is that Subaru is well known for its strong resale value. Industry data generally shows a 3-year depreciation of only about 10–17% for a Subaru Crosstrek, making it one of the strongest vehicles in its class for value retention. Yet the trade-in offer we received represented roughly 28% depreciation. When the approximately $900–950 in dealer-installed accessories and fees (window tint, door edge guards, etc.) are also taken into account, our effective loss would have been closer to 30% had we accepted the deal.
In addition, this dealership’s documentation and dealer fees were several hundred dollars higher than those of competing dealers, and their financing rates were among the least competitive we found.
While the staff was courteous and the dealership itself was pleasant, we left questioning whether their trade-in valuations truly reflect Subaru’s reputation for excellent value retention. Ultimately, the combination of a low trade-in offer, higher fees, and less competitive financing led us to purchase elsewhere.
We genuinely wanted to do business with Subaru of Tucson, but unfortunately, we walked away and will likely not return.