Safelite AutoGlass

Reviews

• Z1

  zOrg 1970

  4 days ago
  1.0
  My wife had her windshield replaced with these guys. We were driving down the freeway after their repair, when a part of her car flew off from where they took the piece off. It took them almost 3 weeks to get the piece and paint it correctly, and finally install it properly. We finally took her car through a car wash, and both sides of the car leaked from where they took some rubber siding off to replace the windshield. Now after almost 2 months, they finally ordered the pieces they need to replace. And said they didn’t even touch those pieces when they did. Be careful with these guys. Because they are the shittiest windshield replacement people in Arizona.
• VB

  Victor B

  5 days ago
  5.0
  We had a broken windshield issue due to a local shop breaking our glass and I was skeptical when they said they would file a claim for us and send out a repair service. They send CJ from Safelite, and he repaired it right in our garage. Nice young man, did great work, and was very respectful and professional. It was a pleasant surprise and experience! VictorB
• MM

  Marianne

  Jul 3, 2026
  5.0
  Having the windshield replaced and electronic mirror recalibrated at my home was easy to schedule and super convenient! James was friendly, professional, and left my car in good condition. And it was easily scheduled and covered through USAA.
• CC

  Cynthia

  Jun 20, 2026
  1.0
  IF I COULD GIVE 0 STARS, I WOULD I brought my vehicle in for a replacement due to a crack in my windshield. I arrived on 6/5 at 8 am for my appointment and was asked if my vehicle was charged to at least 60%. I said that it was at 40%, which meant over 140 miles, but that I didn't know it needed to be charged more for a windshield replacement. They showed me the fine print in only one of 4 emails, 4 text messages, and 1 phone call reminder notification that said that piece so I asked if I could take it to charge and come back within the hour, since the front desk lady, Anna, said they wouldn't be getting to my car until the afternoon anyway. Both Anna and the technician, Renee, denied me that opportunity, saying that I needed to reschedule the whole appointment. That was customer service foible number 1 to me. I brought my vehicle back the following Friday, the 12th, with a battery charged to 100% for them. The appointment went smoothly and I got my vehicle back, with less than 20 miles having been used for the whole service. This was annoying since they turned me away the previous week when I had an abundance of charge for their service but whatever, at least its done, right? Nope. Not 3 days later, I have a crack in the EXACT SAME SPOT as the prior one. This is concerning to me because the chip was in an obscure part of my windshield. Now, I am not a scientist but I'd venture to guess that the odds of another rock hitting that identical part of my windshield, causing an identical crack, is statistically unlikely, especially coupled with the fact that I bought the car new 5 years ago, had had only 2 chips that I had filled (not with safelite) up until that point and had held just fine until this replacement by this safelite location. So, I scheduled a warranty service for the following week. I brought my vehicle in, fully charged, the next Friday, the 19th to be fixed. The front desk lady, Anna, again took my key and said they'd have my car for about 4 hours. At that time, the technician, Renee, went out to look at it. Luckily, I hadn't left quite yet because he said it was actually a new rock chip and that I would have to submit a new insurance claim for it. Also, that they wouldn't even be able to replace it today because they didn't have the glass in the shop and it had to come from Mesa. So, what exactly were they going to do for 4 hours with my fully charged vehicle if they didn't even have the glass to replace it for my scheduled appointment with them?? I'll let people decide for themselves but I'm suspicious about the whole situation. I ended up bringing my vehicle back on Saturday, the 20th, for what I hope is the last time I have to step foot in this establishment. I drop my vehicle off at 12 pm and am told it'll be 4 hours. I get a phone call at 2:15 that it's completed. I get a text message from safelite at 3:47 saying that the recalibration of my windshield was not completed. I called to advise and they said not to worry about it because it was done. I have a certificate of recalibration and I have a seemingly uncracked windshield. We shall see how many days this lasts and let us all hope it does this time.
• SH

  Samantha Hunt

  Jun 20, 2026
  5.0
  Sergio was my technician and he called me when he was on his way, I was on my way to work where I had scheduled to have the service done. I told him I was on my way, he met me in the parking lot (10 minutes earlier than my time) and told me it would take an hour to an hour and a half and stated immediately. Forty minutes later Sergio called and said he was finished. I joked with him and said “you told me an hour to an hour and a half, you didn’t cut any corners on me did you?” He laughed and told me no but when it goes smoothly it goes quick and yours went smoothly. Efficiency and courtesy rate high in my book and he was both. Highly recommend

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