Safelite AutoGlass

Reviews

• CL

  Carla Loper

  3 days ago
  1.0
  If I could give no stars I would. Attempted to replace windshield on my 2020 Toyota Highlander. After replacing the could not program to the vehicle. Told us the windshield was defective and reorder of a replacement was needed. Did not contact us afterward. Called several times before receiving an email that windshield was out of stock and back ordered. After, weeks of no contact, went to Desert Toyota. Programmed windshield to vehicle in less than an hour. Gave us free breakfast and insurance refunding out of pocket expense. Ask for “Ya Ya” windshield repair at Toyota dealership.
• AT

  Alvin Thomas

  3 days ago
  1.0
  They waste your time and money. I took my Golf R in for a windshield replacement and they said it couldn’t be fixed due to codes after scanning the car. They let me know this was the case after 1.5 hours since I had dropped the car off. I had also paid for 2 uber rides from and to the shop since they said it was going to take close to 3 hours to replace and calibrate. I came home and scanned the car myself and saw all the codes were non critical, and I was able to clear all of them and they never came back. Their techs didn’t even bother to clear the codes. If your car is newer and has remotely any tech or sensors in the windshield, avoid these guys.
• DK

  David Klees

  Aug 27, 2026
  4.0
  Great service once I reached a live human being on the phone. Terrible ai service with the initial phone call. Please change your phone service to allow for obtaining a live human being with the initial phone call. I will not be using your services again until it changes. Multiple calls when I was driving w hands free phone in my truck. Several hang ups and I had to call back 4 times to get it scheduled.
• MM

  M

  Aug 20, 2026
  1.0
  This Safelite site does not honor appointments. I was initially scheduled for an 11am on 8/17 (mobile appointment) but they called me and told me that cannot make it and will need to visit the store. I setup a 12pm appointment on 8/19, dropped the car off at 11:50am and within 20 minutes the tech calls me saying they need the PIN to unlock my frunk to my car (Tesla), but I miss his call. He doesn't leave a phone number to return the call, I have to dial the national number, they struggle to get the store on the phone and the tech finally texts me saying he has to move on and we need to reschedule again, all this happened within 40 minutes of dropping off my car. Also left my car unlocked for 2 hours before I noticed it on my Tesla app. Nope, never using this company again. Go to a local shop. 0/10.
• VW

  Vi Weaver

  Aug 1, 2026
  1.0
  If you have a choice and your insurance allows it, avoid using Safelite at all costs. They will give you the runaround and waste your time and your patience. I had the misfortune of having to work with both the Ina and Kolb locations and after multiple attempts and rescheduled appointments, my windshield still hasn't been replaced. For more details on their incompetence, read on. Attempt #1 - Tech arrived at my house on a Sat. After pulling the windshield out of the truck, he noticed one of the wires on the rear view sensor had come off and was no longer soldered on. This should have been inspected prior to leaving the warehouse for damage, so instead I had to reschedule the appt to get a different windshield. Attempt #2 - Tech arrived at 3pm at my work place the following Mon. It is monsoon season and storms were coming in. Not his fault but had he come earlier in his 12:00-5:00 window, we wouldn't have had to reschedule (again) because of the rain. There is no covered parking at my workplace. Attempt #3 - Scheduled the next visit at the Kolb shop on Fri the same week to avoid weather delays. Brought my car in, tech told me there were error codes due to my "front driver assistance camera component contaminated/clogged." They said they can't replace my windshield since it would be unlikely they could complete the recalibration, and I had to take it to the dealer to clear the error codes. Dealer Visit - My dealer checked the error codes the following Fri and said that because the windshield is cracked in front of the camera, you can't clear the error until the windshield is replaced and the obvious obstruction is gone. Why didn't Safelite know this? Attempt #4 - Went to the Ina Safelite same day to tell them what my dealer said. They told me they couldn't replace it with the error codes unless I signed a waiver releasing them of all liability in the event they couldn't complete the calibration. Fine, I'll sign the waiver, just replace my windshield! Earliest appt available was at Kolb the next day (Sat). Attempt #5 - Drove back across town the next day (Sat) and dropped off my car. Instead of calling to tell me they had a problem, I got a text an hour later saying that my appt was rescheduled again. This time it was because they didn't have the right windshield for my car then proceeded to blame me for picking the wrong options in their scheduling system even though the system (if it was programmed correctly) should have automatically selected the correct one based on my VIN. Rescheduled my appt (yet again) to the following Sat at the Ina location. Finally decided to go to Tony's Auto Glass based on my dealer's recommendation and cancelled my appt with Safelite. Apparently this happens all the time.Thanks for wasting my time for the last time, Safelite!

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