Each encounter from the stsrt to finish was exceptional. Romeo our sales representative was knowledgeable, polite and took time to answer my questions. Our finance representative explained in detail what options were available and went through all of the. Last but not least Chet most important gave the run down on the truck, got us setup with onstar, assisted my connecting devices, all safety features, and made sure I understand. Thank you all!
Well I guess I'm not sure what to say.My husband really wanted a GMC Canyon one came in and the miles were 47,000 and 2019 price was 30,000.00 did not have a empathetic experience with are loan officer.Everything was rushed signed over the phone and then it happened 3 days off the lot and the truck went into the service center alot was really wrong it didn't pass emissions and no air conditioning and a lot was wrong with the whole underneath.We could of had a accident. The truck was worked on for almost 3 weeks.They called weekly for updates, but our Loan officer didn't care never called us back, no one really cared.Didnt take care of our auto insurance to the bank or insurance company.We felt confused, disconnected from the dealership.When the truck was done with had to beg to fill up the gas tank again and would have liked to be treated with more respect for the horrible issues we went through.We are middle class people and I am disabled and the tank of gas was good but what about a cup of coffee or a gift card for dinner, we live a hour away and just felt ,what happened to customer care and professionalism.
I was going to purchase a 2022 Challenger and was ready to buy. I had a freeze on my credit reporting agency's and was calling them to clear them and your sales people apparently didn't like how i was doing it.So they said they could show me a quicker way and ask for my phone but instead of showing me they got into my personal information and started doing it themselves. I didn't give them permission so I got very upset with what they were doing without my permission so I took my phone back and was very upset so I told them that I didn't appreciated what they were doing. I told them that I wouldn't buy the car from them and got in my vehicle and left and went to a different dealership and purchased a vehicle from them with no problem at all
KN
Kyle Nudelman
6 days ago
I just want to say how extremely happy I am with my experience.
First and foremost, Rafael Villamil is a true professional and exceptional at what he does. I reached out to him about a truck I had been searching for for quite some time. Because of the distance, I wasn't able to see the truck in person, so I asked Rafael if he could get me some additional photos and videos of the undercarriage. Within 30 minutes, he had the truck up on a lift and sent me detailed photos and videos.
That really stood out to me. Having purchased vehicles from a distance before, I know not everyone is willing to go that extra mile. I've dealt with dealerships where the response was basically, "The photos online are what we have." Rafael did the complete opposite and made sure I had everything I needed to feel comfortable with the purchase.
The entire process was easy, straightforward, and completely pressure free. I never felt hassled or pushed into anything. It was simply a great buying experience from beginning to end.
I also want to personally thank Jeremy Hughes for putting in the time and effort to help secure me the lowest interest rate possible and working behind the scenes to make the entire deal come together.
Rafael and Jeremy, thank you both very much. You made purchasing a vehicle from a distance an incredibly easy and positive experience. If I'm ever in the market for another vehicle and you have what I'm looking for, there's no question I'll be reaching out to you guys first.
Thank you again, gentlemen. I truly appreciate everything!
We showed up here with no warning and were met by Kevin Martinez. I already had car shopping fatigue when we showed up. Car shopping can be exhausting. He took the time to show us the cars we were interested in and answered all of our questions honestly. We haven’t had a car payment in years so we were definitely on the fence with getting a new car. Kevin and a manager there treated us great and didn’t rush us, which is exactly what we needed. We had been to a lot of dealerships and met with a lot of Salesmen that were very aggressive and pushy, and that’s why the other dealerships lost our business. When we started this we had no idea of where to go since we weren’t originally from here. After meeting Kevin and the team at Quebedeaux we won’t go anywhere else, I appreciate the way they do business and I’m sure anyone reading this will too!