Enterprise Rent-A-Car

Reviews

• CA

  Chloe & Lulu's Account

  1 day ago
  1.0
  not sure whether the responsibility lies with the Denver International Airport (DIA) location or the Tucson International Airport location, but neither has been able to resolve a straightforward billing issue. My friend and I booked a road trip rental through Capital One Travel/Hopper and paid $453.30 upfront. However, that payment has never been properly reflected on the final invoice. I have the confirmation emails and receipts proving the payment was made. Customers should not be expected to reconcile Enterprise's internal accounting or third-party partnerships. My booking confirmation showed a total cost of $815.46. After returning the vehicle, I received a final invoice for $853.95. Instead of charging only the remaining balance, Enterprise charged the full $853.95 to a second card, in addition to the $453.30 already charged to the first card. I was ultimately charged $1,307.25 for a rental that was confirmed at $815.46. All I've asked for is a complete, itemized invoice explaining every charge and how the original $453.30 payment was applied. I first worked with Christopher at the Denver DIA location, who never responded to my repeated requests for an itemized invoice. I was then referred to Angela, the Regional Manager in Tucson. She offered a partial goodwill refund over the phone, but I explained I could not accept it without first receiving a detailed breakdown of the charges. She later sent a revised invoice showing the reduced balance, but it still failed to explain the charges or show how the original $453.30 payment was applied. I have followed up with Angela at least three times, giving ample time for a response after each request, and still have not received the documentation I requested. Enterprise has had multiple opportunities to explain these charges but has failed to provide a complete, itemized invoice and list of charges. I simply want transparent billing, an explanation of what I was charged for, and a fair resolution.
• MY

  Michelle Yarbrough

  Jul 1, 2026
  5.0
  I love that you can “check in” on your phone the day before to avoid having to go to the counter at the airport. When I got to the Tucson airport, I was able to get into the rental car within minutes! The rental car only had 500 miles on it so it was virtually brand new. The staff was very friendly and helpful. I had a wonderful experience.
• PR

  Private Responce

  Jun 30, 2026
  1.0
  CHECK YOUR RECEIPTS! Enterprise has charged us before for this bogus 3.5 gallons of fuel. We have rented multiple times and they slide this charge in thinking you will not DOUBLE CHECK YOUR RECEIPT. The fuel stations are only a few miles up the road and very convenient! Watch the SCAM
• DP

  darren pettis

  Jun 28, 2026
  5.0
  Good Afternoon, For 15+ years I've utilized Enterprise in Europe and the U.S.A. and you haven't skipped a beat. You have your competition beat. Thank you Logan, Bryce, and Alex for their outstanding customer service at the Tucson airport location on June 26-27 2026. They stayed professional, efficient, and expedited my experience. Excellent communicative skills and friendly service from start to finish. Of course, I will definitely continue to use Enterprise for all my future travel. Regards, Darren
• RR

  Rebecca

  Jun 12, 2026
  5.0
  I had a great experience with this enterprise location! I was a bit nervous because I’d be picking up the car late at night and dropping it off very early in the morning but this ended up not being a problem at all. Elizabeth was extremely quick at checking me in despite trouble with the ID scanners, and Miranda very kind when accepting the car at 4am. I was surprised (and very grateful) to see an enterprise attendant there as this was listed as an after-hours return on my reservation. The rental car itself was clean, had a full tank of gas at pickup, and was well cared for. I will definitely be returning to this location.

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