Enterprise Car Sales

Reviews

• MS

  Matthew Scarber

  4 days ago
  1.0
  I have to leave this warning for others. My family and I have purchased three vehicles with Enterprise at the Speedway location in Tucson. In 2017, I purchased my first vehicle with Enterprise, and it was such a smooth and easy experience that when my wife was ready to purchase a vehicle in 2024, we chose to work with Enterprise again. The experience with purchasing my wife’s car was mostly smooth, but we did have our first encounter with the manager of this location, Robby. Long story short Robby displayed aggressive behavior in attempting to strong arm my wife into paying for something Enterprise agreed to pay for on the day of sale. After reflecting on my most recent experience with Robby, this seems to be a tactic he frequently uses. Despite the initial encounter with Robby, we were still satisfied enough with our experience and the cars we purchased to recommend all friends and family to utilize Enterprise for their car purchasing needs. We were so satisfied that we decided to utilize Enterprise for a third time in 2026 to trade in my first vehicle and purchase a newer one. The sales representative we worked with was fairly new at his job but he was an overall pleasant person to deal with. The representative made representations consistently via text and verbally about the amount that would need to be paid for the vehicle at close. Based on what was represented and agreed on, we decided to purchase the vehicle outright without financing as we had done with our last vehicle in 2024. After spending many hours in the Enterprise office getting the paperwork together, we confirmed with the representatives several times that everything was in order before finalizing the sale. The purchase was completed May 13. Sometime before Independence Day, I began receiving messages from Enterprise vaguely referencing the need for me to complete financing on the vehicle I purchased a month and a half ago. This was strange to me as we had paid for the car in full. On the 3rd of July Robby began calling me and my wife. My wife attempted to call Robby back on the 5th but was unable to reach anyone or leave a message. On the 6th my wife called Enterprise to figure out what was going on because it began to feel like some kind of scam was underway. Robby initially spoke with my wife and was extremely aggressive and disrespectful, speaking over her and insisting that we did not pay the full amount and actually owed them money. At one point my wife inquired why Enterprise was attempting to contact us over a sale which had been completed over a month and a half prior, and Robby falsely claimed that Enterprise had been attempting to contact us “for a long time.” My wife corrected Robby that Enterprise had only contacted us within the last week, and Robby replied by stating “Oh I don't know I just found out about this recently.” Which further fuels the suspicion that Robby is willing to obfuscate the facts to leverage the situation in his favor. His willingness to lie doesn't inspire confidence that he is representing the matter accurately. My wife attempted to communicate with Robby about the events prior, and he told us that his sales representative was new and made a mistake in how much he told us to pay. Robby began demanding we "make it right" and made claims of how "nothing in life is free” and we “have to pay what we owe." At this point my wife conferences me into the call and Robby grew increasingly frustrated with us, stating we needed "to make it right" implying we did something wrong during the sales process when clearly he was trying to shift blame for some mistake that was made on their end. Ultimately, we paid what was asked of us on the date of purchase, if there was a mistake on Enterprise's part, I'm unsure how I can “make it right”, and I certainly don't appreciate being aggressively harassed during my workday. I also don't appreciate Robby attempting to make it sound like I have done something morally wrong. I will never deal with Enterprise Sales in Tucson again as long as Robby is manager.
• JG

  Jack Graef

  Jul 3, 2026
  5.0
  Car I saw on website, a 2023 Hyundai, was brought from Phoenix to Tucson overnight for direct inspection and test drive, etc. Car was as described on website (and a big technology upgrade re my old car). Fairly priced; purchase was no-hassle, pleasant experience.
• MF

  marijane funess

  May 28, 2026
  5.0
  enterprise car sales in tucson made the car buying process quick, easy and painless! highly recommend
• MT

  Melissa Tsyitee

  May 20, 2026
  5.0
  We have always used Enterprise. We have never had any bad experiences with them. Super friendly and helpful.
• SK

  S K

  May 2, 2026
  5.0
  I chose Enterprise because we didn't have the time or energy to find the best possible deal or spend hours negotiating. I've also had excellent experiences at all Enterprise locations I've frequented (we rent cars regularly). The actual buying process was very smooth. We were able to do a lot of research online while also having an attentive person to work with in this process. We worked with Matt A. on buying a vehicle. Matt was great. He was very friendly and responsive, and he was really helpful with our questions after our purchase. I did not feel any pressure in car shopping. I initially called about looking at two vehicles on their lot and ended up getting a car transferred from another location. Matt was knowledgeable and clear about what to expect throughout the entire process. I mentioned I didn't want to be contact too much during the waiting process till the vehicle arrived, and he was very respectful of that preference. Matt was transparent about his findings when the vehicle arrived (some delays with a title transfer to Tucson, etc.). The vehicle needed the TPMS sensors replaced, which Enterprise covered and managed very quickly. If you are really looking for the best possible deal and/or are tight on budget, I would probably recommend looking elsewhere. If you are ok paying for peace of mind in the buying process, I would recommend checking out their inventory and weighing your options (including options at other Enterprise locations). Enterprise also has a 12 month or 12k mile powertrain warranty, so that made us feel more comfortable than buying from a private party. Things to keep in mind upon purchasing: I did take our car to our regular mechanic who specializes in Toyotas, and they found that the transmission fluid needed to be replaced, but no other issues. We also paid a locksmith for a spare key since the vehicle only came with one; Matt recommended a locksmith that gave us a discount based on the referral. I was happy with my communication with Matt based on these things after purchasing the car. All in all, satisfied with our experience and highly recommend working with Matt Arriaga in particular. (Side note: their rental office also has fantastic staff. Thank you Susan, Ryan, & Leilani!).

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