Brakes Plus

Reviews

• TZ

  TV Zuo

  Jun 11, 2026
  1.0
  Worst experience I’ve ever had at an auto shop. Dropped my suv for a simple oil change, technician suggested cv boot was old and leaking grease. The cv boot/axle was definitely not old (replaced last year), and the dust-covered grease on wheel was obviously from very old leak. The service advisor tried whatever he could to get more revenue for the shop. I wouldn’t recommend this shop to anyone. If you still want to use them, take photo/video evidence of underbody and cv boot/axle before dropping off your car. If a dispute happens later, you may have better chance to get your money back.
• JM

  John McLeod

  Jun 3, 2026
  5.0
  Fast and professional extremely happy with his his diagnosis of the brake issue I had.
• RB

  Reviewer Brady

  May 28, 2026
  1.0
  I am sharing my recent experience with an oil change at Brake Plus in Surprise. I believe I was targeted by a common CV boot/axle scam, which turned a routine oil change into an expense nearly ten times higher and caused a significant amount of wasted time. Based on my experience, I strongly recommend that car owners take photos or videos of their vehicle’s underbody — especially the CV boots and axles — before bringing it to Brake Plus or any other auto repair shop. Doing so can help protect owners and provide valuable evidence if a similar situation occurs. The purpose of my review is to help other customers make informed decisions and, hopefully, encourage the business to improve its practices, which could ultimately benefit everyone involved. Here is the details. On May 20, 2026, I took my Toyota Highlander to Brake Plus for an oil change. During the service, the service advisor, Albot, informed me that the driver-side CV boot was leaking and that the CV axle needed to be replaced. Albot pointed out what he described as grease on the driver-side front wheel. When I examined it, the grease appeared to be old residue completely covered by a thick layer of dust, indicating it had been there for a long time rather than resulting from a recent leak. I told him this clearly looked like old grease. He also showed me the driver-side CV boot. Unlike the dusty grease on the wheel, the CV boot itself had fresh, thin grease on it with no dust accumulation at all. I also noticed that the boot clamps on the wheel side of the CV boot were missing. It appeared that the clamps had already been removed before I was brought into the shop, so I was unable to inspect the axle and boot in their original condition. I now believe that removing the clamps may itself have caused grease to leak out. The CV boot and axle assembly should have been left untouched until I had the opportunity to inspect them personally. Albot stated that the CV boot and axle were old. I told him that at least one of the CV axles had been replaced the previous year. In my observation, neither CV boot appeared old or worn. I wanted to verify the prior repair records before making any decision, but I felt pressured to approve the repair immediately. In hindsight, I should not have agreed to the repair at that location.Later that same day, I located the repair documentation from the previous year, which clearly showed that both CV axles had been replaced. After reviewing all the circumstances together, I believe the fresh grease condition on the boot was intentionally created for a repair opportunity. My concerns are based on the following facts: 1. The CV boot clamps had already been removed before I was brought into the shop, which would likely cause grease to come out even if the boot and clamps had originally been in proper condition. 2. The service advisor described the grease covered in dry dust as evidence of a “new leak,” despite the condition clearly indicating old residue. 3. The service advisor claimed the CV axle was old, even though both axles had been replaced the previous year and did not appear old. Later, I spoke with the store manager. During the discussion, he brought out a used axle with the CV boot removed and stated that grease was “everywhere.” However, grease naturally spreads from a disassembled CV axle without a CV boot, so this demonstration was not a reasonable comparison to an intact axle assembly. Nevertheless, he stated that he intended to use photographs of the axle as evidence for the credit card company. Based on my experience I strongly encourage people to be cautious when using Brake Plus' service.
• HH

  Hhh Hhhh

  May 23, 2026
  5.0
  Everyone is so so so nice. They let us do car washes here and they don’t complain. They fix cars and fix bad attitudes. They are extremely kind and helpful.
• JM

  Jacob Mejia

  May 22, 2026
  1.0
  Fraudulent money grabbers. They kept adding extra services like spark plugs without even showing me anything wrong with the engine. A brake tune-up isn’t needed — my car is only a 2021. They also claimed my car was making vibration noises, but it isn’t making any vibrations at all. Somehow the total kept adding up to $1,300 for parts and services I don’t need. I only needed an oil change and front brake pads.