Brakes Plus

Reviews

• YW

  Yvette Walker

  Aug 11, 2026
  1.0
  When I walked in, the young man at the front came out but did not greet me or say hello. He simply stood there waiting for me to speak. I initiated the conversation and asked about the brake promotion. His responses were short and seemed irritated. When I asked which promotion applied, he asked, “Which one?” I explained that I was referring to the brake promotion I had seen advertised, and he told me it was $50 off. When I asked whether that included parts and labor and what exactly the promotion covered, I didn't receive a clear explanation. I even explained that I was unfamiliar with the process because my brakes were normally handled by my dad, who recently passed away, and I have also relocated, so I am having to navigate these things on my own now. I was simply trying to understand what I was paying for and what the process would involve. I went ahead and scheduled an appointment and asked whether there would be a shuttle or ride available so I could get to work. I was told that a ride could be provided if I had the work done. When I explained that I was booking the appointment because I intended to have the brakes repaired and simply needed transportation to work afterward, I was told that people say they are going to get the work done and then change their minds. I found that response unnecessary and discouraging, especially when I was already making an effort to schedule the service. There was also confusion surrounding the coupon itself. The promotion clearly referenced brake service, yet I was asked what was wrong with my brakes. I was then told there would first be a 45-minute inspection before I could decide whether to have the vehicle repaired. I understand that a shop may need to inspect a vehicle before performing work, but the way this was explained made the promotion feel much less straightforward than it appeared in the advertisement. At the end of the interaction, I decided to keep my vehicle and take it somewhere else. I understand that employees have busy days and that inspections are part of automotive service, but basic customer service, clear communication, and a welcoming attitude go a long way especially when someone is already unfamiliar with the process and simply asking questions. I hope management takes this feedback seriously. I am sharing this not to attack anyone personally, but because I believe customers should be treated respectfully and given clear information about advertised promotions and services. Based on my experience today, I will not be returning to this location, and I would encourage management to look into how customers are being greeted, informed, and assisted at the front desk.
• MM

  Marissa Moore

  Aug 6, 2026
  5.0
  amazing service from the guys here! quick and easy process, as well as Wayne being very helpful with my brake bulb last minute! Definitely recommend ☺️
• DC

  Daniel Cismasu

  Aug 1, 2026
  5.0
  Alright, buckle up, because I'm about to gush about Brakes Plus, specifically because of the absolute legend, Wayne! Seriously, if you're looking for brake service, or any car service for that matter, and you want it done right, with a smile, and with an undeniable level of expertise, then you HAVE to go to Brakes Plus and ask for Wayne. From the moment I walked in, I was greeted with such genuine warmth and professionalism, it felt less like a trip to the auto shop and more like visiting a trusted friend who just happens to be a master mechanic. Wayne isn't just good at his job; he's phenomenal. He took the time to thoroughly explain everything my car needed, breaking down the technical jargon into terms I could actually understand. He didn't try to upsell me on anything unnecessary, which, let's be honest, is a rare and beautiful thing in the auto industry. His honesty and integrity shone through every step of the process. You can tell he truly cares about his customers and making sure they're safe on the road. The work itself was flawless – my brakes feel smoother and more responsive than they have in years. It's like driving a brand new car again! Honestly, Wayne at Brakes Plus has set a new standard for customer service and automotive care. He’s not just fixing cars; he’s building trust and providing peace of mind. I can't recommend him highly enough. If you want top-notch service, a friendly face, and someone who genuinely knows their stuff, then do yourself a favor and go see Wayne. You won't be disappointed – in fact, you'll probably leave feeling as impressed and satisfied as I am!
• AN

  Ava Newton

  Aug 1, 2026
  5.0
  Allowed Willow Canyon High School to use their restrooms, water, and facilities for our car wash August 1st 2026! Great experience, great team, and very helpful!
• BM

  Brianna Morales

  Jul 31, 2026
  5.0
  Albert was awesome very funny! Explained everything that need to be done to my brakes would definitely bring my car back. Great work and customer service done here.