Mark Kia

Reviews

• RE

  Ryan Egbert

  Jul 3, 2026
  1.0
  Be extremely cautious about placing a deposit with Mark Kia. We were interested in a Honda Pilot they had listed for sale. Johnny Borboa and Moody Trabolsi told us that if we wanted a fair chance to purchase the vehicle, we needed to place a $515 deposit so the car would not be sold before we could travel to the dealership. We were specifically told that the deposit was fully refundable if we decided not to move forward. The next day, we found a better deal elsewhere and purchased a different vehicle. We immediately contacted Mark Kia and requested our deposit back. Since then, we've experienced repeated delays and unfulfilled promises. We were told the refund would be processed as soon as their finance team was available. We waited a week—nothing. I emailed Johnny and Moody—no response. I texted—no response. I called and eventually spoke with them, and they again assured me the refund was being handled and would be returned ASAP. More than a month later, I still have not received my deposit. To be fair, my interactions with Johnny and Moody were generally positive when I was able to get in contact with them. However, the continued lack of follow-through regarding a promised refund is extremely frustrating and raises serious concerns about the dealership's processes, accountability, and customer service. At this point, we have been forced to pursue a chargeback through our credit card company to recover our money. If you are considering placing a deposit with Mark Kia, make sure you fully understand the terms in writing and proceed with caution.
• SD

  Saundra Davis

  Jul 1, 2026
  4.0
  My previous experience with Mark Kia back in Aug 2025 was very negative. I felt I was profiled and the staff was very nonchalant. The car I purchased (2022 Carnival) in Aug 2025 was a lemon. I only had driven the car about 3 weeks out of the 10 months I've had it. The other months the car was in the shop. I was feeling as though I was getting the running around and no one cared. BUT, now when I walked into the dealer the whole atmosphere was different. I felt a since of peace, the felt a crisp cleanness it stillness in the air. This present experience was Amazing. The staff starting with Mr. Slack, JD, Max to name a few was awesome. Mr. Slack was there for me through the entire process from keeping me updated on my 2022 Carnival to looking for another car to the purchase of Charles Barkley 2021 Telluride. I was so nervous purchasing another car from Mark Kia because of my past experience but Mr. Slack and his staff assured me everything is was to work out. I love the music that is being played throughout the dealership. God's presence definitely is there. Also, I want to give a shout out to the service manager Brandi. With all the issues I had with the Carnival she stayed pleasant and did everything within her control to help me. Thinking back would I have referred friends and family to Mark Kia... NO! But, now with my recent experience I have to say YES I most definitely would. Thanks to everyone that was involved from start to finish. I appreciate you all and I pray God continues to favor and Bless this dealership. All Glory is given to God! Stay Blessed and remember without him there will be no us! Saundra Holmes
• LB

  Leah Belloso

  Jun 29, 2026
  3.0
  My experience was a mix of frustration and appreciation. I initially contacted the dealership about a Jeep Grand Cherokee and worked with Rayshaun. After deciding against the first vehicle he showed me, he sent me several other options. I selected a 2019 Jeep Grand Cherokee, sent him the stock number, and he confirmed it was available. We scheduled an appointment for Saturday at 3:00 PM. On Friday evening, my husband, our two kids, and I made the nearly one-hour drive to see it. When we arrived, Rayshaun told us the vehicle wasn’t available because it was in the shop. We were sent home after making the trip. The next morning, Rayshaun texted me saying the vehicle was ready and waiting for us. We loaded up our kids and made the drive again. About 20 minutes before arriving, he messaged me saying the vehicle actually wasn’t ready because it was getting bumper repairs. At that point I was extremely frustrated. This was our second trip, and it felt like the availability of the vehicle had never been confirmed before asking us to drive out. When we arrived anyway, another salesperson, Lemon, stepped in to help. Although there was initially some confusion about which Jeep we were looking for, he stayed calm, professional, and positive throughout the entire process. He listened, kept us informed, explained everything honestly, and even managed to make us laugh despite how frustrated we were. Instead of sending us home again, he took the time to track down the correct vehicle at another dealership, personally went to retrieve it, and brought it back for us to inspect. His willingness to own the situation—even though it wasn’t his mistake—completely changed our experience. My disappointment is with the lack of communication and organization before our visits. Driving nearly an hour each way twice with two young children, only to be told the vehicle wasn’t available after being assured that it was, was extremely frustrating and could have been avoided with better coordination. I want to thank Lemon for his professionalism, positive attitude, and excellent customer service. He turned what could have been a one-star experience into a much better one. I hope the dealership improves its communication and organization so future customers don’t have to go through the same frustration.
• MT

  Mahfoud T

  Jun 26, 2026
  5.0
  From the very first contact to the moment we drove away in our new vehicle, our experience was outstanding. Andrew Cape made the entire car-buying process comfortable and stress-free. He was professional, courteous, knowledgeable, and never once made us feel pressured. Whenever he didn't have an immediate answer, he took the time to ask more experienced team members to ensure we received accurate information. That level of honesty and dedication meant a great deal to us. Andrew was transparent throughout the process, providing us with the Carfax report and walking us through the vehicle's history and features before we even had to ask. His honesty and attention to detail gave us complete confidence in our purchase. The financing process with Max was equally impressive. Having purchased vehicles before, we know that financing offices can sometimes feel like a sales pitch for products you don't really need. Our experience with Max was the exact opposite. He was straightforward, honest, and took the time to explain the available protection options without any pressure. He recommended features that genuinely made sense for our needs, as if he were helping a member of his own family make the right decision. The level of customer service we received from both Andrew and Max was exceptional. They made the entire experience enjoyable, transparent, and hassle-free. It's refreshing to work with people who truly care about their customers and take pride in doing things the right way. We highly recommend Andrew and Max to anyone looking for an honest, professional, and truly customer-focused car-buying experience. Thank you both for making this one of the best vehicle purchases we've ever had!
• MS

  matt shakespeare

  Jun 24, 2026
  1.0
  Only reason I’m giving two stars in because my two sales guys were great. Two weeks ago i came in to the dealership to sell my 2025 m2 pristine condition with full stealth ppf looking to upgrade for a sedan. I test drove a model s plaid they had, vehicle drove great but that vehicle had body damage not reported to the carfax, so we looked at another one they had that i loved (didn't test drive due to test driving the first one) i was a very easy customer deal went smooth. My first issue was the vehicle was absolutely filthy which wasn't a big deal because we agreed on PPF on the vehicle which i assumed they would detail it anyways for that but it has yet to be detailed and my ppf is still not scheduled and i cannot get an answer on that at all (i prepaid for it), im now at the point of questioning why i purchased that. My second issue was for a whole day i was locked out of my vehicle to the point i called kia to get everything transferred over due to the key not working so i would have a mobile key, they told me they would call me back on that (they never did so i had to spend the whole day on the phone with tesla) i still don't have a key for my vehicle which is absurd. My main issues now is that the vehicle has issues with the rear brakes are squealing and the front strut is bottoming out, parts were ordered and i never heard back so i have been driving a vehicle with bad brakes and a bad shock in the front. This is frustrating as hell considering i sold them a brand new car. The icing on the cake is that i sent over information for the rental car 3 days prior of picking up and i spent 3 hours in the dealership waiting for them to get approval from my insurance just to take my unsafe vehicle home anyways. This is now the 4th time with this dealer that i have had issues, and I'm at the point i want my vehicle back…. Absolutely insane. Update: the issue just gets worse. I spoke to the manager over there, they scheduled me in to get my issues fixed. The service advisor i had told me ahead of time my brakes would be ordered and that the cost for the track pack on this vehicle was 11k at their cost. I dropped the vehicle off and still had to wait 3 hours for a rental over there again. 3 days go by and my advisor tells me that they cant actually work on the vehicle and the vehicle was at tesla 20 mins away to be diagnosed, that they should have an answer on day 4. I tracked my car for those days and it was sitting in the back of Mitsubishi for all 4 days, i called in told them i was fed up because the vehicle was never at tesla just to find out i was right and it never went. So i spoke to the manager over there and said i want this deal unwound, i was told that i had two options either get into a new car or i can eat the 13k negative equity and not have a vehicle at all (That will never happen). so i told them there was possibly another vehicle i was interested and they sent me numbers on it. They sent me numbers that showed a payment of 1360 a month which i was fine with just to be done with them. I went in test drove the vehicle and one other that was cheaper and told them since the other vehicle is 5k cheaper i wanted to see numbers on it. Somehow magically that vehicle that was cheaper came out to be around 1500 a month. The icing on the cake is that the car they sold me has electrical issues, the ac doesn't work, all of the clusters don't work, touchscreen does not work, FSD will not work, i still have no keys, and the brakes are shot.