Courtesy Volvo Cars of Scottsdale

Reviews

• DR

  Devyn Royal-Bey

  Oct 11, 2026
  1.0
  I’ve been calling since Thursday about my vehicle I dropped off on Tuesday night for maintenance and nobody is answering. The automated system is stating that they are closed but I clearly see the hours of operation for today show that they are in fact open.
• MH

  Matt Habkirk

  Sep 27, 2026
  5.0
  Never thought I would say this but my wife and I had a wonderful experience at a car dealership. Not just any dealership, this one! Courtesy Volvo of Scottsdale. When we arrived, Jose Alvarado came right out and introduced himself and stayed with us through the process. We were treated with absolute dignity and respect and never pushed. He answered all of our questions and concerns, giving us options on all concerns to make things very comfortable, giving us huge confidence in our purchase. Past experiences elsewhere always left me wondering if I made a bad choice. Not here, not at all. Jose was truly like family, very humble and down to earth, just comfortable and confidence inspiring. We are so happy with our purchase, a used Yukon. We have never owned a vehicle of this caliber and are so glad we bought from Courtesy. I personally recommend giving them the opportunity to have your business. Thank you Courtesy, thank you Jose and thank you Calvin, an exceptional finance manager.
• BM

  Bradley Mack

  Sep 25, 2026
  5.0
  Alan Jimenez in Parts was fantastic. He was friendly courteous and professional. He helped quickly pinpoint the correct parts I needed for my XC40. He’s an excellent representative for not only the parts department, but for the dealership. Alan put the “Courtesy” in Courtesy Volvo and makes me glad to do business with your dealership. He represents you guys well.
• JK

  Joseph Koch

  Sep 22, 2026
  1.0
  Zero stars… the service center at Courtesy Volvo in Scottsdale provided the worst service experience I have ever received, and I have owned seven different Volvo’s and have gone to Volvo dealerships in Arizona and also Virginia. It started with dropping my vehicle off for a Warranty repair, the Service Advisor, Judson was on the phone, on hold and sat in his chair, holding the phone to his ear for 12 minutes, didn’t say a word on the phone or to the three customers waiting in line. After he slammed the phone down in frustration, I was able to tell him I was there to drop my vehicle off for Warranty service and he estimated five days to complete the Warranty work. I did receive a loaner vehicle and after five weeks of waiting, I was able to pick up my vehicle. The Warranty repair paperwork was not ready and I had to go back to the dealership three weeks later to pick it up. This Volvo dealership needs customer centric training from professional and effective Service Advisors like Brian Lawrence, who has since retired. The employee Judson should be working in shipping and receiving area and not dealing directly with customers… he has zero interpersonal skills, provides inaccurate turnaround time for service and has a very bitter, sarcastic personality, not suited for dealing with customers just trying to get Warranty service for their new vehicle from Volvo. Recommend going to Arrowhead Volvo, Gilbert Volvo or even driving to Tucson for the Volvo service center there… I’m willing to drive to Tucson and avoid Courtesy Volvo at all cost.
• SP

  Shikha Patel

  Sep 14, 2026
  1.0
  Bought a new 2025 Volvo XC60 Hybrid from them. In the last two years, I have had to replace 3 tires. Standard manufacturer brand Pirelli. In the last tire, chunks of the tread started falling off which is a known defect of these tires and the dealership nor service center have provided any assistance or support in replacement. The service center will not call or text us back when we complain or register a request to fix these issues. We finally got tired of the issues and tried to replace all tires with an external vendor only to find out that our wheel lock key was missing and the Volvo service center would not replace our key (which they misplaced since all the tires were replaced with them previously). We tried to call and text them and got no responses for 8 hours and we had to go in-person to request assistance with the issue. In person visit was also met with no assistance in replacement of a key they lost. All maintenance and tire changes have only been completed at Volvo so they would be the only ones to have access to the key and probably lost it. 100% will not be buying a Volvo ever again and definitely not with this dealership given the service center has been less than helpful with any maintenance issues.

Frequently Asked Questions About Courtesy Volvo Cars of Scottsdale