Courtesy Volvo Cars of Scottsdale

Reviews

• KM

  Kaitlyn Morrison

  May 8, 2026
  3.0
  The finance manager or whoever the guy with the big watch on his arm and beard was extremely rude he didn’t acknowledge me when I said hey “how are you?” and when my baby was in my lap he kept sighing and said “is there anyone else able to hold her?” Mind you everyone else was being very kind about me having my baby there and said it was no problem, maybe he was having a tough time and that’s why he was so irritable. The rest of the staff was great and made up for the other guy gross attitude. Thanks again but I don’t think we’ll be buying here anymore. Hopefully he gets a better mood and the rest of the staff stays the same, anyways thanks for the car! :)
• TD

  T D

  May 4, 2026
  1.0
  If I can give this place negative stars I would be happy to do so. My family & I came in, back in November to trade in our family wagon. Our sales guys Jose was the greatest. But the Sales Manger Dana, is something else. They make promises, to their customers, they can’t keep. From a first free oil change to helping us get another key fobe for our new car. So much missed opportunities at this dealership it’s crazy. This dealership need to learn to document things, build on their communication skills & stop telling their customer “We got you covered”. Don’t let them fool you while sitting in that sales office with all their sale pitch promises. Go somewhere else. I will not recommend this place to anyone, including all Native American buyers. Don’t go here. The Sales Manger Dana nor the Finance Manager knew nothing about tribal id nor sales taxes break. This deal took a month and half to close. The only reason why we stayed was the promises that were made to us which we never got and the professionalism of Jose our sales guy. Jose, find a different dealership to work at, with his kindness I’m sure your customers will follow. Dana is a Wolfe covered in sheep’s clothing, kind polite and feed you all their things you want to her when she’s making the money but after you walks and talk to you like you never crossed her path. Please beware. You have a negative experience please let them hear it!!
• NN

  N

  May 3, 2026
  1.0
  The Service department leaves a lot to be desired, especially if you have a Polestar. There is quite literally no point in scheduling anything with these folks. I had set up an appointment over a month in advance for relatively trivial matters, however, they left my car on their lot for several days without so much as touching it. It is still not fixed and no one has reached out. While I can understand that there are obvious limitations with technician bandwidth, they should be more forthcoming with their lengthy wait times. And, if the only way to get things moving is to have to physically show up, then that is a waste of time on both ends. As for the Parts department, I have received quotes for Polestar parts that are, for whatever reason, double or triple the cost compared to other places. It seems like these vehicles are an afterthought here. I should have known better.
• LL

  letti003

  May 2, 2026
  1.0
  For clarity, this review is for the PARTS DEPARTMENT. Not for the service nor sales. I have an older Volvo that of course needs parts. It seems to be convenient to have a place that I can pick up the parts as needed just a few miles from my house. I do not mind picking up the parts but I do mind being RIPPED OFF. My XC90 needed ignition coils. Part 8687939 Eight of them. Spark plugs as well but I will talk only about the ignition coil. The spark plug pricing was equally outrageous. Courtesy Volvo pricing: $251.33 each Online Volvo OEM list pricing: $154.19 Gilbert Volvo sale pricing: $99.22 Remember, this is 8 items to order. Courtesy Parts: $2010.64 + tax Volvo OEM online: $1233.52 + tax Gilbert Volvo: $793.60 + tax This is a subjective review with one out of five stars. I cannot give zero. The subjective review is based on objective facts. Courtesy Volvo Parts Department has a 63% markup over list pricing. It is also a 153% markup over what I paid. Facts. Not opinion. I called Parts Department and told them about the disparate pricing. I was told that the Parts Manager, Alex, said no to any adjustment. I was given an explanation about pricing. It was double talk gibberish to me. Bottom line. Check pricing with multiple sources. Volvo of Gilbert has been very reasonable and helpful to me. These items were delivered to my house free. In the past I have driven to Gilbert to pick up the parts. (brakes and some other stuff). It is not in my nature to list such a negative complaint, but this pricing and response was so outlandish that I felt compelled to give fair warning to all. Be diligent. Good luck.
• GS

  Gary Van Spronsen

  Apr 22, 2026
  5.0
  ★★★★★ If you dread buying a car—so much that you put it off because the dealership experience stresses you out—go to Courtesy Volvo and ask for Mario. (Mario can assist you with the purchase of any new/used car within the Courtesy Auto Group) I helped my neighbor, JB, with her purchase. She truly dislikes car shopping and had been postponing it for that reason. As she put it: “When I go to a dealership, I feel like the salespeople are hanging around like vultures—and I’m the carcass to be picked over.” We did our homework, made a short list (the Volvo XC40 was on it for good reasons: easy entry/exit, great visibility, an elegant interior, and a “just right” size), and scheduled a day of test drives. The car still had to qualify—but we wanted a process that didn’t feel stressful or pushy. Our first stop or two felt pushy and uncomfortable—exactly what JB feared. Courtesy Volvo was different. Mario greeted us calmly, listened to what we were trying to accomplish, and gave us space. No hovering, no pressure—just a straightforward, “I can help with that. I’m Mario.” Mario began with discovery: he asked JB what mattered most in her next car and why the Volvo XC40 made our short list. JB’s biggest concern was the user interface—she dislikes touchscreens, buried menus, and anything that feels complicated. Mario didn’t dismiss it or rush past it. He said, “Let me show you how easy the Google voice commands are,” and then calmly walked her through the key functions step-by-step so she could decide for herself whether the XC40 met her priorities. By the end of the drive, what could have been a deal-breaker was a non-issue. JB felt confident she could use the system day-to-day because Mario helped her learn it at her pace. JB also asked if he’d do a full walkthrough after purchase (phone pairing, seats, safety features, everyday settings)—and if he could do it at her home, where she’d feel more relaxed. Mario immediately said yes: “Sure. How about I deliver the car to your house and we can go through all of that in your garage?” Mario made the whole process feel respectful, calm, and low-pressure. JB also felt she paid a fair price. If you’re someone who gets anxious at dealerships and wants a salesperson who listens, focuses on your priorities, and helps you feel confident instead of rushed—ask for Mario at Courtesy Volvo.

Frequently Asked Questions About Courtesy Volvo Cars of Scottsdale