Enterprise Rent-A-Car

Reviews

• PS

  Peaches Sloan

  2 days ago
  5.0
  Enterprise always has exceptional service. The process is quick and always easy to do business with you.
• RM

  Rockin Marilyn

  3 days ago
  1.0
  Joshua needs to keep his mouth from moving on programs, points. and rental costs. Jalen was professional but his hands were tied. He suggested I contact corporate about the huge amount of misinformation. I was told well if my insurance company isn’t gonna pay for my rental at least I am going to receive the daily points on my Enterprise account. I also explained that I had a free day coming, and Joshua had told me that it can be added when I drop off the car. And if you get what they tell you on insurance rate and you’re paying out-of-pocket, depending on your relationship with enterprise, you might wanna walk away. I had a reservation with enterprise at Camelback because I was already told my insurance wasn’t going to pay for the rental and my vehicle was getting fixed at the collision place and that’s why I was renting a car. I was very confused because when I dropped off my truck at the collision place they said enterprise was there to pick me up. I’m like man I don’t remember telling the enterprise guy where I was but OK that’s pretty efficient so as we drive, Joshua takes me to the enterprise on 19th Ave. then I’m confused. I tell him this is the wrong place and Joshua kept telling me oh don’t worry we’re all connected. I’ll let them know. I would’ve rather paid a regular rate versus the ridiculous insurance rate I was given and not that much of a difference and the only car that was available was dirty and the one that I got picked up on is the one that I got to rent. I went there and I was told by Joshua to pick out a car. I picked out a car. He goes. Oh that one’s gonna get picked up. I pick out another car. Oh that one’s gotta go inside. We gotta work on that one what about this one oh the other guy walks by and he says nope somebody’s picking that one up so it didn’t matter. I got the choice of one car. I told him it was filthy. Oh, we’ll clean it up when I got home. I had to get out a rag and some spray and clean off the backseat and there was a little spots of powder everywhere and behind the driver seat and the dashboard was dirty. It was ridiculous. I don’t know why they’d call it a discounted insurance rate. It should’ve been at that rate anyway, because the amount of cleaning that I ended up having to do. So then Jaylin is there when I drop off the car and he tells me like you’re not gonna get points you can’t use your free day car rental because it was an insurance rate. All the things that Joshua was saying oh it’s no problem. It was definitely a problem. Well it was almost what two 2 1/2 months since I dropped off the car and I’ve been calling Corporate over and over again, but I finally have a resolution doesn’t matter what that is all I can tell you is that there was a lot of disorganization a lot when I got there. Jalen was not there when I got there, but he seemed to have such a good handle on it when I dropped off the car and I just don’t appreciate all the lies that I was told all the misinformation that I was given, and if everybody would’ve just left me alone and let me go rent my car where I had the rental set up in the first place on Camelback everything would’ve been fine, but it wasn’t fine now it’s fine after multiple phone calls to the corporate office and finally we reached a resolution, but it was a disaster. so I can see some of the past information happening because there was those issues as well when I was in the. Lobby. Area because people were told that their car was gonna be ready and it wasn’t and it just was very busy when I dropped off my car and I had to wait there because of the final paperwork and everything that everybody was waiting for it to be signed, etc. but Jaylen A+ plus plus for your behavior your customer service your positive attitude. I really did appreciate it during my I most frustrating moments. You were so kind and understanding and I understood that you couldn’t help me but you made suggestions on how I could get help so thank you so much for all that. I really appreciate you.
• RE

  Rennae Escobar

  3 days ago
  5.0
  Great customer service and great car selection. Will definitely be back at this particular location for future car rental needs.
• RG

  Robert Greene

  Aug 18, 2026
  5.0
  Josh is the best! Best service ever from a rental car company. I rent a lot of cars through Enterprise typically picking up at a different location. I was reluctant to try this location due to concerns about limited availability and my need for a larger 7 passenger SUV, Josh helped me get a nice newer Palisade and it was a very nice vehicle. He also stayed late to let me drop off minutes before closing. After that, he gave me a ride to the body shop. And even after that, I realized that I lost an important item in the rental car. He stayed late to let me search the car and I eventually found it under the seat. Give this guy a raise and or a promotion soon. Hard to find people nowadays that can provide excellent service like this!!
• AA

  Amber

  Aug 11, 2026
  1.0
  Breach manager was highly unprofessional and combative. Ask for resolution multiple times and he would not give one. Came back to drop off the rental, the breach manager had upset two men to the point of rage. The whole experience was unsafe and emotionally draining. Which is sad; been coming here for over two years, company has really gone down.