Enterprise Rent-A-Car

Reviews

• CR

  Cindy R

  2 days ago
  4.0
  I do love Enterprise and have been with you a long time, through many changes. This rental was a little worrisome and I texted so when given the chance. Now, I'm hoping to give feedback so that changes/improvements will happen. The car chargers both front and back were a little sketchy and didn't always work. Also worrisome was that when we picked up the car, it was in a very dark place and we couldn't have seen damage if there was any. When we dropped it off, it was in a very well lit area that everything could be seen. Adding to that, my previous rental had an issue in that when I started it, and put it in gear, nothing happened. When I touched the gas peddle, it jerked forward. We turned right around and didn't take that one. I hope it was fixed before giving it to someone else.
• JS

  J S

  6 days ago
  5.0
  Enterprise is the best of the car rental companies. One great thing is that if you are unsure of the time you will be renting and you may need a day extra at the end just rent it for the extra day up front and if it turns out that you don't need it then it will be refunded at the daily rate. I have never had a misunderstanding or problem with Enterprise. It's the only rental company I use. I rented from Hertz once and needed to extend for one day they wanted to charge me $450 to add one day. I talked with a supervisor and he quoted $350. LOL, Bub by Hertz. Another company, BUDGET.. treated me like trash because my car was towed, it was parked in an unmarked No Parking spot. The sign was missing! After Budget's travel emergency line promised me a replacement car I was treated differently by the supervisor at the Reno corporate office. This company cost me $450 for the initial rental. Then $1200 for an on the spot rental from a different company at the airport. Meanwhile all the stuff in my towed car was held hostage (camping gear, cooler with food, my very expensive laptop, etc. etc.). That car was brought to the corporate office in Reno the same day it was towed, however the supervisor said it might take a week to my stuff back. I paid $50 to Budget to get a personal conciere to handle my case and they did nothing! Budget's corporate office strung me along for 5 days. Meanwhile I had to pick up a buddy from Tokyo at the Reno airport and then buy all the camping gear cooler and food again! We drove 5 hours to get to the camping spot and I was patent all weekend, but now I had to return hopefully to get my stuff. The saga continued. And Budget complain dept. said they'ed reimburse me at least for the time I didn't use the car. Then the next day they said they wouldn't! A totally unprofessional bunch of snakes in that dept. and for that matter the whole company in my opinion. I rent exclusively from Enterprise, the no drama car rental company run by people who actually are fair and personable.
• TI

  Tam Iam

  Oct 5, 2026
  5.0
  I spent most of my summer in Arizona for medical care & I am from Alaska. I have PTSD driving in Arizona so I had to rent a truck (in spite of the cost of gas). They graciously let me pick whichever I wanted for the same rate & helped me find the best discount! My 8 appointments in September, turned into 14 & I had many specialists, , MRI'S, ultrasound, electrical shocks to nerves, needles in nerves, Epidural Spinal Injection, lab work... to name some. During the same time my husband decided to live the single life & I had my adopted 17 year old grandson at home I had to get back to. I am in need of 4 surgeries... I kept having to extend my rental truck, hotel, missed Dr's appointments because I needed a driver for sedation... Eventually a Dear Friend who had just moved to Arizona rearranged literally Everything & helped me to complete my needed Healthcare 💝 I Love You Shana 💛 Upon returning my rental truck, I was exhausted, emotional, defeated, terrified, in extreme pain & getting ready to spend the next 12 hours on planes & in airports. A gentleman walked up & immediately upon me rolling down the window, asked if I was ok; Sincerely! I had been crying, not sleeping, having panic attacks... & even though they were busy he took the time to notice. He said, "You got bad news." He had no idea just how much bad news I had received, Daily! He asked what he could do, Anything! I let him know that actually, in all of the chaos of the summer, Enterprise & their staff were my only consistent relief & accommodating! He, Nathan (the manager on duty) inspected the truck, separated the bills as my insurance requested without hesitation & Then... Still, took the time to look me in the eyes, asked if there was anything else he could do to turn my situation around for the better!! Nathan, is insightful, compassionate, sincere, kind, accommodating to name a few & Enterprise is Extremely Lucky to have him, More than you know! I truly hope that he receives the appreciation, compensation & treatment that he deserves & shows others! Nathan Absolutely Went Above & Beyond! Thank you Nathan for noticing & being the kind Soul you are. When the devil slammed me down GOD Double Downed & Hugged Twice! Thank you Enterprise & Much Thanks Always, Nathan 🙏💙 Nathan- Manager at Sky Harbor Location Enterprise
• BG

  Biggie G

  Oct 3, 2026
  5.0
  I use enterprise exclusively and I’m very very happy with them all of the individuals and the people the employees are always very friendly and very helpful on this particular Rental. I was flying very late and had called ahead of time to see if people would still be at the counter around 12 at midnight and the representative insured me that people would be there that was 24 hours this was at the Phoenix sky Harbor location. Of course Southwest Airlines was late, which made me land about an hour late and when I arrived at the enterprise Rent-A-Car counter, it was dark. Nobody was there supposed to say that everything went really really bad after that I had to go to another rental car company that had adopted My reservation and wait in line for about an hour and get to my hotel room so about 2:30 in the morning and had to be up at 5:30. When I took the rental car back, I think her name was Morgan. She was the one receiving the vehicle at the airport location. I asked for a manager and she told me I am a manager. I explained the whole situation she listened very attentively. She didn’t interrupt she didn’t defend. She looked me in the eyes and she had. What would you like me to do to make this right? What do you want me to do in every she ended up waving the rental it was only a one-day rental would’ve been about $160 but when I got the email receipt, a reflected zero dollars owed so I have to say I’m extremely satisfied and happy with their response to a really horrible situation they created but at the end of it they made it Right This is the reason I took time to place post and would encourage anybody reading it to seriously consider using enterprise for this very reason and Morgan. I hope you see this as well.
• RB

  Raymond Bertrand

  Sep 26, 2026
  2.0
  Before I begin, the Enterprise manager from Enterprise Rental in Phoenix took action to make up for what I’m about to type here. My Nissan Sentra rental was the worst car given to me by Enterprise in a long long time. The car did not have enough front seat leg room for the front seats. I’m not quite 6 foot tall. The seats did not go back far enough. The windows were completely dirty inside and out. The windshield washers were inoperative and also empty of fluid. This meant the wiper blades themselves were also covered in bug stuff. These dirty windows made it very difficult to drive to Flagstaff in the night and rain. I brought this car to the Flagstaff office for help on the third day of my rental agreement. This office said they were busy helping other customers. I tried my best to clean this windshield myself. They didn’t help me at all beyond putting washer fluid in the reservoir. This is when I first knew the windshield washers were not simply empty. I called Enterprise national number. Roadside assistance transferred me then I got disconnected. Second call the person answering disconnected me. The third call to Enterprise said to get my rental exchanged would result in a fee since I was in northern Arizona and no longer in the Phoenix area. So I just tolerated the remaining problems and took this matter up with Enterprise at the end. In short, better assistance from Enterprise WHILE you have their rental. Just trying to reach a human wasn’t easy. Foreign accent personal in the Enterprise call centers means you have a communication breakdowns. Extremely difficult to contact Enterprise for help. Do not bother talking to the Flagstaff Arizona office. You’d have the same assistance from a rock. Warning to all: inspect your windshield washers and wiper blades BEFORE accepting any rental car. The Phoenix Enterprise initial customer service representative did not answer my questions ( such as the exit out of parking garage nor how to bring the car back afterwards ). The representative just tossed the keys. Here you go. Overall, this is the worst Enterprise rental I’ve ever had bar none. I first started using Enterprise when I was in the US military back in 1985. I’m am sadly disappointed in this current Enterprise rental. It is sad to see customer service decline this way. But it seems to be a sign of the times. If I do decide to visit Arizona again, I think I’ll drive my own car there and just use three extra days driving from home here in Texas. I’m fairly certain I will not rent in Phoenix area again.

Frequently Asked Questions About Enterprise Rent-A-Car