Enterprise Rent-A-Car

Reviews

• BL

  Brandon LaGrange

  1 day ago
  2.0
  The vehicle itself was excellent—clean, reliable, comfortable, and exactly what our family needed for our road trip. No complaints at all about the car. Unfortunately, the rental experience was much more frustrating. I felt like the pricing lacked transparency from the beginning. When I picked up the vehicle, I specifically asked whether there was any price difference between returning it in Las Vegas versus Los Angeles, and I was told it would be the same. That turned out not to be the case, and the final cost ended up being roughly 50% higher than what I was initially expecting. I was also surprised to see Nevada-specific fees on my bill when I had rented the vehicle in Arizona and only returned it in Nevada. Maybe there’s a valid explanation, but no one ever responded to my email asking for clarification, which was disappointing. The car deserves five stars. The customer service, communication, and upfront explanation of the pricing and fees did not. A little more transparency and a simple response to customer questions would have made for a much better experience.
• AR

  Arthur Rayos

  1 day ago
  5.0
  Took a trip to Phoenix over the 4th of July weekend and rented a pickup, while there, to help our daughter furnish her apartment. We picked up the pickup at the airport after our plane arrival. Easily one of the most seamless vehicle rental I have had, which is saying a lot, since I usually rent from Enterprise Bear Creek in Houston. The manager, Victor Saucedo, and his staff always make me feel welcome and never have an issue dropping me off at my office after a rental. Anyway, we made our way to the Enterprise at the Phoenix airport. Since we did pre check in on the app, we bypassed the front desk and went straight to the garage. The Enterprise rep met us, quickly verified the check in and our identity, told us we could choose between three available pickups, and when we chose, we were on our way. They even told us if we chose to gas up ourselves, prior to return, where the better priced gas was in the Phoenix area and what gas stations to avoid there, because of the higher pricing. Return of the vehicle was just as easy. We drove into the garage drop off. The gentleman that checked us out was very polite and professional. He did a quick check of the inside to make sure we did not overlook any of our belongings and then did his check of the exterior. He asked if we had any issues and then kindly explained the way to get to the tram so we could catch our flight. I will definitely rent from Enterprise again, whether its on a trip or for a quick rental from Victor and the guys at Bear Creek in Houston.
• HS

  Heather Spaulding

  Jul 2, 2026
  5.0
  The customer service was great from start to finish! The guy at the PHX airport counter was helpful and pleasant. He gets you started, then you head down to the lot to get your car and keys. The bummer was the almost hour wait in line, till 10 pm, due to many customers and only 2 reps, and the kiosks were not working. Down at the lot there were 2 other guys getting cars for people, which was another wait since the same people were in front of me in line again, but it went faster. Once I was being helped, the guy was quick and thoughtful about which car to give me, since it was a month-long rental. The car was great for the whole time, but I did end up noticing that the coolant and oil were very low, so I called Enterprise and got the go-ahead to add the proper fluids, since I didn't want to hassle with trading out cars. I went to Auto Zone, got the correct ones, added them, and kept the receipts, then turned them in with the car. When I received my invoice, after returning the car, I noticed that I had not been reimbursed for the fluids, so I replied to the email, and Alayna was super helpful and quick to get it corrected. Everyone I worked with at the PHX airport location, and other locations have provided very good, or better, customer service.
• IM

  Info Mentoring Mentors

  Jun 26, 2026
  5.0
  This was my first time renting with Enterprise in Arizona, and the experience was excellent from start to finish. We originally booked a classic rental, but later learned that this location also offers an exotic car selection. Even then, we chose a Benz truck—never thinking it would be considered “exotic.” Once we realized it fell into that category, we decided to switch things up and go with it anyway. To be honest, I don’t have many pictures because I was too busy enjoying the ride. Cleanliness: The vehicle was spotless. Even during pickup, one of the team members was actively wiping it down to ensure it was perfectly presentable. Vehicle Condition: The car was in top‑tier condition—smooth, comfortable, and clearly well‑maintained. Customer Service: The staff was exceptional. Everyone we interacted with—from the front desk to the gate attendant—was friendly, knowledgeable, and genuinely welcoming. I’m a sucker for great service, and they delivered at every step. Return Process: Quick, simple, and stress‑free. I just want to say thank you to the entire Enterprise team for taking such great care of me and my wife during our stay in Arizona. We truly appreciated the experience.
• FF

  Felicia

  Jun 13, 2026
  2.0
  What started out as a pleasant rental experience quickly turned into a frustrating and stressful ordeal. Upon receiving my vehicle at the Phoenix airport, a tire pressure warning appeared before I had even exited the rental facility. I immediately brought this to the attention of the employee at the exit booth and asked whether the vehicle should be exchanged. I was advised that adding air to the tire should resolve the issue and that the alert would be cleared from the system. After adding air, the warning temporarily disappeared. However, during our drive from Phoenix to Sedona, the tire pressure warning returned. We added air again and continued monitoring the situation. By the following day, it was obvious that something was seriously wrong. The vehicle's display showed the tire pressure reading at zero PSI, despite our repeated efforts to add air. At approximately 10:00 a.m., I contacted Enterprise Roadside Assistance and was instructed to take the vehicle to the Cottonwood location. Before we could safely make that trip, we received another call advising us that the location had no available replacement vehicles and that we should instead take the vehicle to a tire shop for inspection. We arrived at Big O Tires around 1:45 p.m., where the technicians quickly determined that the issue was not the tire at all. The vehicle had a cracked rim and was deemed unsafe to drive. What followed was more than four hours of phone calls, transfers, conflicting information, and unnecessary delays. Tyler at the Cottonwood location was particularly unhelpful and provided some of the worst customer service I have experienced. At one point, he told me that if I wanted a replacement vehicle, I would need to Uber to the Cottonwood location. This was especially frustrating because he had previously stated that there were no vehicles available at that location. I then contacted Roadside Assistance again and was told that a replacement vehicle was being sent. As time passed, it became clear that no vehicle was actually on the way. Eventually, I was connected with Brandon, who was professional, helpful, and ultimately got the situation moving in the right direction. A tow truck was arranged for the disabled vehicle, and Enterprise then provided an Uber to transport us approximately 50 minutes to Flagstaff to pick up a replacement rental vehicle. While I appreciate Brandon's efforts to resolve the situation, the overall experience was unacceptable. The vehicle should never have been rented with a cracked rim, especially after a warning light was already present before I left the rental facility. What should have been a simple vacation day turned into 4.5 hours of inconvenience, stress, and disruption. This experience has left a very sour taste in my mouth and has significantly diminished my confidence in Enterprise's vehicle inspection process and customer service standards.

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