Enterprise Rent-A-Car

Reviews

• KC

  Karen Coley-Lofty

  5 days ago
  5.0
  My experience with Enterprise Rent-A-Car Center was the most personalized experience I've ever had. The front desk representative was very informative and handled me with care. I walked to the garage to get my car and the person who greeted me, allowed me to choose the car within my selected class. She helped pair my phone with the car and explained all the fancy operations of the car. Upon leaving, Aiden, the checkout of the garage person, engaged me with pleasant conversation. When returning my car, Tyler was concerned if my trip was enjoyable and if the car served me well. I've never had so many people concerned about my well-being as the Enterprise employees were. The were accommodating and so very helpful to me entering and exiting the Phoenix Sky Harbor Airport. I'll definitely come back to rent my vehicles from Enterprise. I hope Phoenix Sky Harbor Airport is the example set for all of the Enterprises franchises.
• RM

  Rebekah Martin

  5 days ago
  5.0
  Absolutely excellent customer service! Calvin went above and beyond to make my experience with Enterprise easy, smooth, and enjoyable. He was incredibly kind, professional, helpful, and genuinely cared about making sure I was taken care of. It’s rare to encounter someone who provides this level of personal service and attention. Calvin is an incredible representation of Enterprise and truly deserves to be recognized for the way he cares for his customers. Thank you, Calvin, for making such a positive difference in my experience. Five stars all the way!
• JR

  Jackie R

  6 days ago
  5.0
  The rental was very easy to accomplish. All of the agents are fast, knowledgeable and friendly. They truly do get you on your way quickly. I highly recommend Enterprise!! Enterprise, to me, is not boujee pricing, but it is not low economy pricing either. It is a good solid company getting the job done with excellence. A couple recommendations I have are: 1) Go over the car with the person who walked you to the car, being sure you know how things work, such as the interior lights. Mine did not come on when the doors were open and I didn't have the time to review the manual to figure it out; 2) Book directly through Enterprise or their partner Costco. I booked through another avenue and I think it might have cost me some additional $. One other good thing I liked, they do not in any way acknowledge if you are an old person, such as automatically assuming you don't know how to tap your credit card, for example.
• MB

  Mike Berlin

  Aug 24, 2026
  5.0
  Another reason why Enterprise provides the best customer experience … On the way of dropping off my rental at 600a in the morning (still dark outside) I stopped by the gas station to fill up and couldn’t for the life of me figure out how to pop the gas panel to fill up the tank before returning. I referred to the drivers manual for the Mitsubishi small SUV I was driving which said side of the drivers seat there is a switch and couldn’t find it. When dropping off I explained my challenges with your reps and it took 3 reps to eventually find it; there was a small level that was flush to the ground in front of the drivers seat; same color lever as the carpet. Bottomline - your team said they wouldn’t charge me for not filling up. Thank you for being practical! And for being consistently customer service friendly and forward every time.
• DG

  Daniella Guerrero

  Aug 16, 2026
  3.0
  Staff member Remington was extremely rude and unhelpful. He was disrespectful when asked about enterprise policy, and proceeded to be unprofessional with us for asking for clarification. TLDR: Remington caused us to turn around to turn around and LOSE our business. When I typically love working with enterprise but this location was disappointing. Upon arrival for our already reserved pickup, we were informed that we needed to have a credit card present, to which at the time we only had our debit card which according to POLICY, would be allowed if we have a departure flight out of the airport. Which we did also have but because we were only renting the car until the day before our flight, Remington would not allow us to pay with a debit card because, “he had to run a credit check”. (Which can absolutely be done with a debit and SSN). He gave no solutions to the problem other than trying to convince us to pay for one more day, which we would’ve accepted however he somehow ended up trying to up-charge us another $100/day when our original rate was ~$50/day. When questioned he refused to help us or explain what was going on and told us to just go online. In brief, he had no customer service support skills; and lacked even basic sales experience and only proceeded to get offended when I asked for a more senior level representative who possibly knew more about policies and how to help us. UPDATE: - When returning our car, manager Nathan received our vehicle and asked us about our experience. We spoke with him about everything that happened and he was in agreement that the staff member acted in an unprofessional way and didn’t understand company policies correctly. He apologized on behalf of enterprise and really made sure to take the time to note down our experience as well as make us feel heard and validated in our unpleasant encounter with Remington. He did an outstanding job at rectifying the situation, by mentioning specific actions he was going to take like coach Remington and give praise to the two staff members who helped us get a car for our anniversary trip to the Grand Canyon, Avi and Chase (thank you to you both for standing up for us and helping us through this ordeal, y’all made our dream of visiting the Grand Canyon come true!). Finally because of the trouble we went through he also gave us a great discount, which honestly made our anniversary that much even better because we weren’t expecting anything and he managed to turn around the situation for us! This is what true customer service support looks like, making sure to take care of us and help us out, while making the process smooth and uncomplicated. He clearly understands how to make people feel heard and happy! Thank you and a result I’ve updated my rating from 1-3 stars and I’m willing to come back to work with them despite the first interaction we had being upsetting; Nathan turned it around and made the effort to make a difference for us.

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