Enterprise Rent-A-Car

Reviews

• EM

  Emily McFadden

  4 days ago
  4.0
  Check-in experience at the Phoenix Sky Harbor Airport was okay… we were one of the first to use an automated touch-screen machine. It had a few glitches, so patience was key but overall, it was fine. Driving back to the airport to return the car, we got a flat tire. Enterprise Roadside Assistance was less than helpful (4 frustrating phone calls and a 2 hour ordeal) but this 4 star rating is not reflective of that experience as I have learned that the Roadside Assistance team is actually outsourced. Anywho, we had to leave the car in a gas station parking lot, took an uber to the airport, and returned the keys to the Enterprise Customer Service desk. I was frustrated and unsure if I had made the right call leaving the car in the gas station parking lot 10 miles away and just returning the keys, but I was assisted by the manger, J, and he was very helpful, empathetic, and reassuring of my decision based on the information I had been given by Roadside Assistance over the span of 4 calls. He walked me through next steps, what to expect with receiving an updated contract/receipt, and did not unnecessarily rush to help the next Guest (as a line had formed behind me). He made sure I understood everything before leaving the counter. As someone who has worked in customer service my entire life, I was so thankful for J and can tell he takes pride in his work, doing right by the Guest in the event of a break in service. He happily assisted with an adjustment of my final bill, which I thought was more than generous. So thank you J for turning a very confusing and frustrating final night in AZ, into a far less painless experience.
• BB

  Blue Ballinger

  6 days ago
  5.0
  Enterprise made the leasing of my vehicle for my stay in Arizona so easy. There was a gentleman and I apologize for not knowing his name, but he spoke with a foreign accent. I think it might’ve been German that helped me check in was so patient and helpful. Then I was given directions to go get my car and Gabriel met me and helped me look at the different cars that were available and even showed me an upgrade and it just was perfect and when I brought the car back, I drove up and Cooper met me there and Mann. I handed him the keys Got directions to get to the terminal and even checked my bags there at the car rental. Easy Peezy.
• EA

  edil Ali

  May 10, 2026
  1.0
  Absolutely unacceptable experience with Enterprise Rent-A-Car. I had a reservation, showed up, and they left the car parked right in front of their building — unlocked, with NO key — and the office was closed. No instructions, no help, nothing. I’m STILL being charged for a car that’s literally sitting there unusable. Customer service was a joke — no one knew what they were doing, and I kept getting passed around. I was told to go to the airport, and even they couldn’t help and told me to wait until the next day. So now I’ve wasted hours in 100-degree weather, been charged for nothing, and still don’t have a car. Completely unprofessional and disorganized. Do better.
• BC

  Bob Cannon

  May 9, 2026
  4.0
  Please be careful if you pay extra to rent Sirius XM Radio as it may not work in the first 10 minutes of the rental. My last experience is that the Sirius did not work at all, and when trying to solve with mutliple customer service numbers was even worse...extremely frustrating experience as I really wanted to listen to music while driving in the middle of the Arizona desert. I even confirmed with 2 agents at the PHoenix Aiport Site I am paying of rthe Sirius XM and to assist with selecting a car with this option. They both did, but it never worked. My car was great. PHoenix aiport people great. Trying to resolve this issue was beyond challlenging while on the road, and really make my trip not so nice. The last straw of frustration is when the customer service number told me to hit "star" as an option on my phone ot take me back to the rental locatoin so they can fix....and the "star" does not work and the Phoenix Airport location has no public number/servcie number to call.
• TM

  Timothy Marshall

  May 6, 2026
  1.0
  I would normally provide a 5-star review for the only rental car company that I have used for the last several years. I value the consistent and high level customer service at all touch points. However, I question today how difficult is it to find and return prescription sunglasses left last Saturday (May 2) in the front seat console of a luxury SUV rental at the Phoenix Sky Harbor airport. I submitted a lost item report on Sunday morning with photos. I am disappointed that now four days later there has been no notification of the located sunglasses. It doesn’t seem like a difficult process. I left the sunglasses, someone found them when cleaning out the vehicle, and Enterprise notifies me. Other than the lost item, everything else was 5-star in the experience but Enterprise can do better from my humble opinion.

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