AutoZone Auto Parts

Reviews

• MF

  Mr. Frenci

  Jul 1, 2026
  1.0
  WARNING: RETURNING ITEMS COULD RESULT IN DEATH. EMPLOYEES ARE NOT TRAINED AND MAY ATTACK. ENTER AT YOUR OWN RISK!!! This was one of the most disturbing customer service experiences I’ve ever had. I attempted to return a battery that I purchased only 7 days earlier. I had the original receipt, it was the wrong size, it was in the same condition as when I bought it. I was told they would not accept the return simply because it had been “connected,” even though it was well within the 30-day return policy and never used. After giving a small attitude after being told I’m stuck with an $80 battery because I simply connected it once, the general manager, Chuck, ordered me to leave the store. I did leave, but instead of letting the situation end there, he followed me outside to my vehicle. While I was sitting in my car with my 4-year-old daughter asleep in the back seat, he stood at my driver’s side window, reached his hands through my open window into my personal space and my daughter’s space, and continued confronting me. I felt intimidated and threatened enough that I began recording the interaction. Chuck justified his behavior by falsely claiming that I had threatened him and four employees. That never happened, I’m half his size! After Chuck left, I returned hoping to calmly speak with the next shift manager, Victor. Instead of trying to resolve the issue, Victor told me Chuck had instructed the staff not to assist me. He then told me it would be wise for me to leave because he was “worse than his boss.” He removed his back support belt, untucked his shirt, and stated he was ready to go back to prison to do another 15 years. Hearing that from someone in management was shocking and completely unprofessional. This entire situation started over a battery that was purchased 7 days earlier, had the original receipt, was never actually used because it was the wrong size, and was being returned in the same condition it was sold. No customer should be followed to their vehicle, have a manager reach into their car, be intimidated in front of their child, or be met with threats instead of customer service. AutoZone needs to seriously review the conduct of the management at this location. This behavior is unacceptable and reflects very poorly on the company.
• TB

  Toni B

  Jun 24, 2026
  5.0
  Went in for an check engine light report, Michael helped me. That man rocks! Such a nice person and so calm. I'm only letting him help me from now on. Ask for Michael if you ever go in that store!
• KO

  Karla Ortiz

  Jun 11, 2026
  5.0
  Great service, very knowledgeable person.
• KO

  K O'Connor

  May 30, 2026
  4.0
  Didn’t have the filter I needed for my Prius
• DS

  Dominique Scott

  Apr 30, 2026
  5.0
  The whole staff was so nice and helpful! Michel and Bailey took care of me. Best customer I have had anywhere in a long time. I’ll be back for any auto needs.