Alamo Rent A Car

Reviews

• TP

  Theresa Philbrick

  4 days ago
  5.0
  I rented for 58 days an Alamo car rental from the Sky Harbor Rental Car Center. The experience was superb. I worked with various Alamo staff upstairs at the Sky Harbor Rental Car Center, downstairs at the office next to the parked rentals, and online. Every live person I interacted with was professional, knowlegeable, and friendly. My online interactions? Not sure if the respondent was a bot/AI generated or a real person, but either way, my rental extension requests were handled efficiently. I had to return a car mid rental bc a service light went on. I was given excellent direction on how to do this. Cole, the gentleman who met me at rental return was pleasant, efficient, and professional, just like every person I interacted with during my 58 day stay in Phoenix. Finally, I liked both of the cars I rented. They were suvs. I didn't want or need a jeep, truck, or one of the massive rigs. Just a midsize suv. They were clean, ran well, a/c was ice cold, there was plenty of windshield washer fluid, and the radio was easy to tune to local AZ sports and other stations of my choice. I'll be going back in a month or so, I'll rent from Alamos again. PS, if you go to Costa Rica, I rented from Alamo there too. Same as above essentially, was there for weeks, had a couple things with the car, but the Alamo office in the nearby town took care of them without any hassle. Go Alamo!
• AM

  Adil musleh

  Aug 25, 2026
  5.0
  ⭐⭐⭐⭐⭐ Absolutely Outstanding Customer Service from Anita at Alamo! I want to give a huge shout-out to Anita at Alamo Rent-A-Car for providing truly exceptional customer service. From the moment I interacted with her, she was professional, friendly, patient, and genuinely committed to making sure I had a great experience. Anita went above and beyond what I expected. She made the entire rental process smooth and stress-free, answered my questions thoroughly, and treated me with genuine kindness and respect. It was clear that she takes pride in her work and truly cares about her customers. Excellent customer service can make all the difference, and Anita absolutely delivered. Employees like her are a reflection of what a great company should be about. Alamo is very fortunate to have someone like Anita on their team. If I could give more than five stars, I absolutely would. I will definitely remember this experience the next time I need a rental car and will happily recommend Alamo to others because of the outstanding service I received from Anita!
• KM

  Kim McDade

  Aug 22, 2026
  5.0
  I had an excellent experience with Alamo during my recent trip to Scottsdale. I rented my vehicle through the Alamo location at Phoenix Airport, and the entire process was simple, efficient, and hassle-free from start to finish. One of the things I appreciated most was being able to choose from multiple available vehicles, which allowed me to select the car that best fit my needs. The rental process was quick and straightforward, and adding two additional drivers to the reservation was easy as well. The vehicle I selected was clean, comfortable, and reliable throughout the trip. The customer service was outstanding. When it was time to return the car, the process was smooth and efficient. While we were gathering our belongings from the back seat, the return agent proactively offered to remove our luggage from the trunk for us. It was a thoughtful gesture that demonstrated great customer service and made the return experience even more convenient. Overall, Alamo provided a seamless rental experience, excellent customer care, and a stress-free return process. I would definitely rent from them again and highly recommend the Phoenix Airport location to anyone visiting the Scottsdale area.
• BG

  B Gaskins

  Aug 18, 2026
  1.0
  PROCEED WITH CAUTION!! I reserved a full size SUV through Expedia with a reservation confirmation amount of 1,016.37 and was charged at drop off a total of 2,165.81. I was entirely rushed through the drop off process in the LAS parking garage with cars lined up behind me, trying to get my family in the airport to catch a flight. I told the attendant that the amount seemed extremely high versus the reservation confirmation. Was basically told that I had to sign right then. I have been trying for three months to get this corrected. I have forwarded the reservation showing the lower amount and the charge showing the higher amount. Expedia said that I needed to contact Alamo. I've contacted Alamo customer service on three separate occasions and get the same run around. "We want to help." "We're expediting your case to the area manager." "You'll receive a call within a few days." ---- Nothing! No help! No call! Dealing with Alamo and Expedia has been the absolute worst.
• KO

  Kathleen ONeillMurphy

  Aug 16, 2026
  1.0
  Frustrating experience with Alamo! We rented a Grand Wagoneer for 10 days to go on vacation. Four hours into our trip the engine light came on and it was virtually impossible to get any acceptable resolution wanting us to drive 50 miles the opposite direction with no assurances we could get a comparable vehicle at this small location. We were then directed to Albuquerque (210 miles away)When we arrived on site there were at least two other Waggoneers on lot but they would not swap out our car stating those were reserved for their customers and we were not their customer since we rented from Alamo in Phoenix! Laura and Mr Delgado assured us via phone we would have a vehicle when we got there but this was not the case. Fortunately the light resolved on its own half way thru our trip but this incident caused us undue frustration and anxiety. Alamo's solution when we turned the car back in was a $60 credit off a bill of $1320.00. This lack of Customer support ensures we will not rent from them again!